Johansens The New Scorecard System Southwest Regional Manager Handout 4 Case Study Help


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Johansens The New Scorecard System Southwest Regional Manager Handout 4 Case Study Solution

Background and Facts

Johansens The New Scorecard System Southwest Regional Manager Handout 4 an office supplies store for small as well as moderate sized companies has lately been involved in planning for a merger with its rival Home Deport, which has actually impacted performance levels in departmentswith the senior supervisor associated with legal issues put forth by the government Trade Compensation. With the Advertising and marketing Head advancing the information of his departure from the firm in one year, Jeannie Lewis, the current head of procedures has been asked to take the duty in the near future. With difficulties in the form of a possible social adjustment and reduced employee spirits, the company is in need of a full reengineering initiative at the advertising department.

Problem Statement
Porter's 5 Forces Analysis
The prospective cultural modification at the advertising and marketing department of Johansens The New Scorecard System Southwest Regional Manager Handout 4 is increasing uncertainty in the workplace resulting in different obstacles for the Jeannie Lewis who would certainly be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in influencing critical decisions because Stapes Inc. had to abandon its strategies of merging with Workplace Deport after the Federal Trade Commission's treatment at the same time. Given the reality that the store has a global visibility with branches in UK, USA, Canada and Germany, political factors in each of these countries might have the ability to affect efficiency or calculated objectives. Federal Trade Commission's antitrust fit versus the merging occupied important time of the organization's senior monitoring suggesting that 'political' factors can have serious effects for a global business.

Economic Factors: Financial factors such as the introduction of small businesses in the global circumstance recommend that Johansens The New Scorecard System Southwest Regional Manager Handout 4 is growing in an atmosphere where there is possible growth of organisations. In addition to this, reality that shop clients are primarily looking for office materials for home offices suggests that the market has a climbing fad of business owners as well as home based organisations.

Social factors: Social fads in the economic climate show that customers are looking for comfort as well as attractive costs. Marketing research shows how the consumer for Johansens The New Scorecard System Southwest Regional Manager Handout 4 does not have understanding about finding options which can supply a combination of ease as well as affordable.

Technical factors: Innovation plays a vital function in Johansens The New Scorecard System Southwest Regional Manager Handout 4's service strategy specifically as the company is piloting Innovation facilities which would certainly use modern technology sales and also assistance in the form of memory upgrades, outer installations. (Summary of PARASITE in appendix 2).

OB Issues and also Effects.

Numerous underlying Organizational Actions problems can be seen in Johansens The New Scorecard System Southwest Regional Manager Handout 4's case as highlighted in this section.

Concerns regarding cultural adjustment: There is worry concerning a social adjustment that would happen when Todd Krasnow leaves from his position as the Exec Vice Head Of State of Advertising And Marketing with the majority of the staff members currently revealing unhappiness over this prospective move. This predicted adjustment has developed stress in the work environment which has actually been paired with the past stress of preparing the company for a possible merger with Home Deport.
Pest Analysis
Demanding Job Setting for Newcomers: There is scarcity of personnel that can match the demanding environment of a fast-paced company. Not just does this lead to problem in locating the ideal individuals, it places anxiety on new hires as can not stand up to the speed and stress that the company expects them to bear.

Dual Reporting Lines: Beginners find this business culture troublesome and difficult to cope with particularly as populated line connections are implied to be weak generally and also objective setting and also efficiency analysis is still done by the solid line manager. This implies that newcomers can shed clearness concerning their respective duties and objectives specifically as dotted line reporting does not maintain them in direct communication with the solid line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower as opposed to Bridget Coles even though it had been hypothesized that the latter would take Krasnow's placement came as an impact to her morale. Lewis may have been qualified and also proper for the job however the truth that Kransnow's separation would make Coles a direct report to Lewis might have been the factor for Coles' resignation from solutions.

Concern & Work Insecurity: Anxiety and instability can be determined as two significant problems that Lewis would be managing specifically as the merging has now be cancelled as well as 2 senior execs of the advertising and marketing department would be leaving. The entire responsibility of the department would certainly be falling on Lewis's shoulders who would certainly not simply be in charge of brining regarding a social change however would certainly also need to prove herself in her new role.

Incompatible Monitoring Style of Leader: Lewis's administration style and its incompatibility with the advertising division's function can likewise be seen as an OB obstacle particularly as she has been used to handling concerns in the procedures division where workers are shown to focus on processes and obtain them. The advertising department on the various other hand can be seen as a team of people who are made use of to being nurtured by Krasnow that focused more on output than processes.

Interdepartmental Differences: Interdepartmental differences in between 3 departments, advertising and marketing, merchandizing and procedures respectively over the allotment of the advertising mix can be recognized as another OB problem. The advertising department does not share the exact same vision as the various other two departments pertaining to the aloocation of the advertising and marketing mix twoards promotions as well as advertsing, the merchandizing and procedures departments do not agree over the advertising and marketing mix allotment amongst one an additional either.

Disintegration in Advertising Division: Disintegration in between the marketing and advertising divisions can be identified as an additional OB issue which could require more focus. The reality that the marketing and advertising areas in the advertising department are detached is avoiding both divisions from getting from each other's experience and experience. Integration of advertising and marketing with merchandising and also operations would certainly come to be harder if the marketing division itself is degenerated which can be another possible OB problem.

Johansens The New Scorecard System Southwest Regional Manager Handout 4 Analysis

Various theories have been used to discuss the conditions to obtain more quality about the situation at hand.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, the majority of managers think that subordinates are passive and careless, have little aspiration as well as resist modification. The situation at Johansens The New Scorecard System Southwest Regional Manager Handout 4 is not totally following Concept X, it can be seen that brand-new hires are finding this setting instead difficult which may at some point lead to a higher disposition of the monitoring towards Concept X. Even while analyzing Lewis's management style, concept X might have been suitable in the procedures department to some level however the Advertising and marketing department would require dependence on Concept Y in order to obtain the creativity and also creativity from the teams.

Tuckman's Team effort Concept: Regarding Lewis's concern regarding bringing harmony in between the advertising and marketing division is concerned, this would at first result in conflict as talked about by Bruce Tuckman in his 'Teamwork Concept'. (Tuckman, 1965). According to Tuckman's concept received appendix 3, throughout the first phase of group growth, individuals might not bond, as they are hectic discovering their location in the team. By integrating the advertising and marketing division's job, there might coincide preliminary separate which can bring about the second phase of 'storming' where the teams challenge each other. It is only throughout the third stage or 'norming' when they would come together to share ideas before the team can bring about harmony in the fourth phase 'performing'.

Bridges' Shift Version: According To William Bridge's concept (appendix 4), individuals are rather uneasy with change, which is evident by the circumstance at Johansens The New Scorecard System Southwest Regional Manager Handout 4 The circumstance can be viewed as a typical course of life if is researched according to Bridge's theory where he describes that individuals go through three phases of transition when they experience modification. 'Closing, shedding and also Releasing', The Neutral Area and 'The New Beginning' (Bridges, 2004). When individuals are presented with modification, they go into stage one and so there may be feelings like sadness, unpredictability, aggravation, anger, anxiety, denial and also disorientation.The situation at the advertising and marketing department of Johansens The New Scorecard System Southwest Regional Manager Handout 4 is comparable so Lewis can get comfortable with the suggestion that it is not phenomenal habits. In the 2nd phase, there might be a requirement to bridge the gap between the brand-new and also old culture so Lewis may have to encounter this experience as soon as Krasnow leaves. There might be reduced spirits and reduced efficiency at this phase which should not be taken as a problem. It is throughout this phase that Lewis will have to give guidance to the division so that they can discover a sense of direction. It can be seen how Krasnow has currently made this change less complicated by making Lewis get involved in the department a year before his real departure. According to Bridges' Version, phase three will certainly bring about visibility to learning, High power as well as dedication as individuals will embrace the modification (Bridges, 2004).
Vrio Analysis
Abraham Maslow in his Concept of 'Needs Power structure' (appendix 5) has talks about the value of 'protection needs as being a reduced degree requirement of a human for activating motivation. As seen in the pyramid shared in appendix 3, we can see exactly how 'the need to feel protected and out of risk' is at the 2nd level of demands. Before a staff member can be made to create emotionally, he needs to have his 'Physiological 'and also 'Safety and security' requires satisfied.

SWOT Analysis for Johansens The New Scorecard System Southwest Regional Manager Handout 4 Case Study

Effects of Analysis.

The OB analysis has actually considered numerous concepts to comprehend exactly how to handle the present circumstance available. The following three options have actually been proposed to assist Lewis deal with the organizational difficulties in the advertising and marketing department. Each of these choices has been proposed for easing the shift needed to bring the advertising and marketing department in accordance with the needs of the market as well as for making the cultural adjustment that would adhere to as soon as the existing leader leaves.

Assimilation of advertising and marketing functions. Separating Adverting and also Production functions. Combination of Marketing with Workflow.

Evaluation of Alternatives.

Judith Shapiro that has earlier been spoken with by Lewis during the earlier merger days has knowledge in business-to-business advertising along with agency as well as retail advertising and marketing experience. As soon as Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising to handle both advertising and marketing functions.

The advantage of this method is that it will certainly integrate both features while reducing the need for employing an extra resource for marketing. Lewis would be heading the advertising division as well as in any kind of case her substitute would certainly be needed for the present role that she is doing. The drawback of this option is that outside hiring might produce bitterness from interior personnel that may be eying the setting of EVP after Lewis takes over Krasnow's setting.

Dividing Adverting and also Production: Offered the competitive stress and also high quality job required from the advertising company, it is advised that Lewis needs to allow the manufacturing device to be a separate feature from the advertising system. Because most marketing companies had these 2 features as separate devices, it makes more feeling to adhere to the norm.

Assimilation of Advertising And Marketing with Procedures: Given that Lewis is already taking treatment of the advertising and operations divisions concurrently; it makes feeling to incorporate the 2 features given that she has been successfully taking care of both ends. The truth that Lewis has to adjust her monitoring style for the marketing division suggests that these 2 departments would certainly be culturally varied.


An evaluation of the three options shows that combination of marketing as well as operations would certainly not be a viable relocation due to the substantial differences between the two departments in spite of the reality that presently Lewis is dealing with both. While separation of the production function may have been a favorable action for the advertising division, the truth that it would certainly imply putting a third function under Lewis's wing implies this must be stayed clear of.

Activity Strategy.
Lewis will certainly take control of the function of EVP Advertising and marketing after Krasnow leaves.

Marketing and advertising functions would certainly be combined.

Judith Shapiro will certainly be hired to take Lewis's area as SVP of marketing and advertising.

Production feature will remain part of advertising and marketing under advertising and marketing feature.

Lewis will certainly divide herself from operations.

An autonomous management design with worker empowerment will certainly be utilized in advertising and marketing department.

Open door policy and focus on cross department communication will be targeted at getting rid of disharmony.

Contingency plan.

If the combination does not exercise as planned, a contingency strategy would follow which would certainly separate the manufacturing feature from the marketing function to decrease the tons on the SVP of marketing and advertising. In case Judith Shapiro does not obtain worked with, Lewis will certainly be heading the marketing division without an SVP. In that case the manufacturing function will definitely be divided by putting it under an SVP production.