Public Private Partnership London Underground Limited Case Study Help


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Public Private Partnership London Underground Limited Case Study Solution

Background and Facts

Public Private Partnership London Underground Limited an office materials seller for tiny as well as average sized services has actually lately been associated with preparing for a merger with its competitor Home Deport, which has influenced efficiency degrees in departmentswith the senior supervisor involved in legal complications presented by the federal Trade Payment. With the Advertising Head advancing the news of his departure from the business in one year, Jeannie Lewis, the present head of procedures has been asked to take the role in the future. With challenges in the kind of a potential social adjustment and also low worker morale, the organization requires a total reengineering effort at the advertising and marketing division.

Trouble Declaration
Porter's 5 Forces Analysis
The possible social change at the advertising department of Public Private Partnership London Underground Limited is increasing uncertainty in the working environment leading to various challenges for the Jeannie Lewis that would certainly be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in affecting critical choices because Stapes Inc. had to abandon its plans of combining with Workplace Deport after the Federal Profession Compensation's intervention at the same time. Given the reality that the shop has a worldwide visibility with branches in UK, UNITED STATES, Canada as well as Germany, political factors in each of these countries might have the ability to influence efficiency or calculated goals. Federal Trade Commission's antitrust match against the merger used up useful time of the organization's senior management suggesting that 'political' factors can have severe implications for a global business.

Economic Factors: Financial factors such as the appearance of small companies in the international situation suggest that Public Private Partnership London Underground Limited is prospering in a setting where there is potential development of services. Along with this, reality that store consumers are mostly seeking workplace products for home offices suggests that the market has an increasing fad of business owners as well as home based services.

Social factors: Social fads in the economic situation show that consumers are looking for ease in addition to appealing prices. Market research demonstrates how the consumer for Public Private Partnership London Underground Limited does not have understanding about discovering services which can use a mix of comfort as well as affordable.

Technical factors: Technology plays a crucial function in Public Private Partnership London Underground Limited's service technique especially as the company is piloting Modern technology facilities which would certainly supply innovation sales and also support in the kind of memory upgrades, outer installations. (Summary of PEST in appendix 2).

OB Issues and also Manifestations.

Numerous underlying Organizational Behavior problems can be seen in Public Private Partnership London Underground Limited's case as highlighted in this section.

Apprehensions regarding cultural adjustment: There is apprehension concerning a cultural change that would happen once Todd Krasnow leaves from his placement as the Executive Vice Head Of State of Advertising And Marketing with a lot of the personnel currently revealing unhappiness over this prospective relocation. This expected adjustment has produced tension in the work environment which has been paired with the previous stress of preparing the company for a prospective merging with House Deport.
Pest Analysis
Demanding Work Setting for Newcomers: There is scarcity of workers that can match the difficult atmosphere of a hectic organization. Not only does this cause problem in finding the right individuals, it places anxiety on new hires as can not endure the rate and also pressure that the company anticipates them to bear.

Dual Reporting Lines: Novices locate this organizational society difficult as well as challenging to cope with specifically as dotted line relationships are meant to be weaker as a whole and objective setting as well as efficiency analysis is still done by the strong line supervisor. This indicates that newcomers might lose clearness about their particular functions as well as goals specifically as dotted line coverage does not keep them in straight interaction with the solid line supervisors.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor as opposed to Bridget Coles despite the fact that it had actually been hypothesized that the latter would take Krasnow's placement came as a strike to her spirits. Lewis may have been capable and suitable for the task however the fact that Kransnow's separation would certainly make Coles a straight record to Lewis might have been the factor for Coles' resignation from solutions.

Fear & Job Insecurity: Anxiety and instability can be determined as 2 significant issues that Lewis would be taking care of specifically as the merging has actually currently be cancelled and two elderly executives of the marketing department would certainly be leaving. The whole responsibility of the division would be falling on Lewis's shoulders who would not simply supervise of brining regarding a social modification but would likewise need to confirm herself in her new role.

Inappropriate Administration Style of Leader: Lewis's management design and its conflict with the marketing division's function can also be seen as an OB challenge specifically as she has been made use of to handling problems in the procedures department where personnel are educated to focus on procedures and get them right. The advertising and marketing department on the other hand can be viewed as a team of people that are utilized to being supported by Krasnow who concentrated extra on output than processes.

Interdepartmental Disputes: Interdepartmental arguments in between 3 divisions, advertising and marketing, merchandizing as well as procedures respectively over the allowance of the advertising mix can be identified as one more OB concern. Although the advertising and marketing department does not share the same vision as the other 2 departments regarding the aloocation of the advertising mix twoards promotions and also advertsing, the merchandizing and procedures departments do not agree over the marketing mix allocation among one another either.

Disintegration in Advertising And Marketing Division: Fragmentation in between the marketing and advertising divisions can be determined as another OB issue which can need additional attention. The truth that the advertising and marketing areas in the advertising department are separated is stopping both divisions from gaining from each other's experience and also know-how. Combination of advertising and marketing with retailing and procedures would become more difficult if the advertising department itself is disintegrated which can be another possible OB worry.

Public Private Partnership London Underground Limited Analysis

Different concepts have actually been made use of to explain the scenarios to get more clarity concerning the scenario available.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, most managers believe that staffs are passive as well as lazy, have little aspiration as well as stand up to modification. The tough variation of this theory highlighted browbeating, limited controls, risks and also punishments. With time it produces reduced productivity, refined sabotage as well as rivalry (Offer, 2003). The scenario at Public Private Partnership London Underground Limited is not completely adhering to Theory X, it can be seen that new hires are discovering this environment rather difficult which might ultimately lead to a greater inclination of the administration in the direction of Theory X. Based on McGregor's promoted sight, which he called Theory Y, the necessary job of the administration is to set up business problems to ensure that individuals can attain their very own objectives best by guiding their efforts in the direction of business incentives. If people locate no contentment in their work, the administration would certainly have little option however to rely upon theory X as well as external control (Deal, 2003). Even while analyzing Lewis's monitoring design, theory X might have appropriated in the operations division to some extent yet the Advertising and marketing department would certainly require reliance on Concept Y in order to get the creativity and originality from the groups.

Tuckman's Team effort Theory: As much as Lewis's worry concerning bringing harmony between the marketing and also advertising department is worried, this would initially lead to clash as discussed by Bruce Tuckman in his 'Teamwork Concept'. By combining the marketing and advertising and marketing department's work, there might be the very same initial disconnect which could lead to the 2nd phase of 'storming' where the teams challenge one another.

When people are offered with modification, they enter stage one as well as so there might be feelings like despair, unpredictability, stress, rage, anxiety, denial as well as disorientation.The scenario at the advertising department of Public Private Partnership London Underground Limited is similar so Lewis can get comfy with the suggestion that it is not extraordinary actions. It is throughout this phase that Lewis will have to offer assistance to the department so that they can find a feeling of instructions. It can be seen just how Krasnow has actually already made this shift simpler by making Lewis get involved in the division a year before his actual separation.
Vrio Analysis
Abraham Maslow in his Theory of 'Demands Pecking order' (appendix 5) has goes over the importance of 'safety requires as being a lower level requirement of a human for setting off inspiration. As seen in the pyramid shared in appendix 3, we can see exactly how 'the demand to feel safe and secure and also out of threat' is at the 2nd level of needs. Prior to an employee can be made to create psychologically, he needs to have his 'Physiological 'and 'Security' needs fulfilled.

SWOT Analysis for Public Private Partnership London Underground Limited Case Study

Implication of Analysis.

The OB analysis has actually considered different concepts to understand exactly how to manage the present situation available. The complying with 3 choices have been suggested to aid Lewis manage the business obstacles in the advertising and marketing department. Each of these choices has actually been suggested for relieving the shift required to bring the marketing division in line with the needs of the marketplace and for making the cultural adjustment that would comply with when the present leader leaves.

Assimilation of marketing and advertising features. Separating Adverting and also Manufacturing functions. Combination of Advertising with Workflow.

Examination of Alternatives.

Judith Shapiro that has earlier been spoken with by Lewis throughout the earlier merger days has proficiency in business-to-business advertising along with agency and also retail marketing experience. Once Krasnow leaves, Lewis can employ Shapiro as an EVP for marketing to take care of both advertising and marketing and also advertising and marketing features.

The benefit of this method is that it will certainly incorporate both features while decreasing the demand for working with an extra resource for advertising and marketing. Along with this, Lewis would be heading the marketing department and regardless her substitute would be required for the current role that she is doing. The drawback of this choice is that exterior hiring may bring about animosity from interior workers that might be looking at the position of EVP after Lewis takes over Krasnow's setting.

Dividing Adverting and also Manufacturing: Offered the competitive pressures as well as excellent quality job called for from the ad agency, it is suggested that Lewis ought to allow the manufacturing unit to be a separate feature from the advertising and marketing device. Since most advertising agencies had these two features as different units, it makes more feeling to comply with the standard. In addition to this, both functions may be able to focus on their core activates more effectively. The negative aspect of this approach would certainly be that additional expenses would have to be borne for setting up different production functions. Along with this, a manufacturing head may need to be worked with which could enhance expenses for the organization.

Integration of Advertising with Operations: Given that Lewis is currently taking treatment of the advertising and marketing as well as operations divisions concurrently; it makes sense to integrate the 2 features because she has been effectively taking care of both ends. The fact that Lewis has to adapt her administration style for the marketing department suggests that these two departments would certainly be culturally varied.


An analysis of the 3 choices suggests that combination of marketing and also operations would certainly not be a feasible move because of the huge differences in between the two divisions although that presently Lewis is taking care of both. While splitting up of the manufacturing feature may have been a positive move for the advertising and marketing department, the truth that it would certainly imply putting a third feature under Lewis's wing means this need to be avoided. The assimilation of the advertising and marketing division is the most effective alternative in terms of obtaining the ideal results from the division. An action plan for this choice is gone over listed below.

Action Strategy.
Lewis will take control of the role of EVP Advertising and marketing after Krasnow leaves.

Advertising and Marketing features would be combined.

Judith Shapiro will be hired to take Lewis's location as SVP of advertising and marketing.

Production function will stay part of advertising and marketing under advertising and marketing feature.

Lewis will separate herself from operations.

A democratic leadership style with staff member empowerment will be utilized in advertising and marketing division.

Open door plan as well as focus on cross departmental communication will certainly be focused on eliminating disharmony.

Backup strategy.

If the combination does not exercise as prepared, a contingency strategy would certainly adhere to which would divide the production function from the advertising function to decrease the load on the SVP of advertising and marketing. In case Judith Shapiro does not get hired, Lewis will certainly be heading the marketing department without an SVP. In that case the manufacturing function will absolutely be divided by putting it under an SVP production.