Securities Exchange Board Of India Developing And Regulating Indias Capital Markets Case Study Solution


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Background and Facts

Securities Exchange Board Of India Developing And Regulating Indias Capital Markets an office products store for tiny and also moderate sized organisations has actually recently been associated with planning for a merger with its rival Home Deport, which has impacted performance levels in departmentswith the senior manager associated with lawful difficulties put forth by the federal Trade Commission. With the Advertising Head advancing the information of his separation from the business in one year, Jeannie Lewis, the present head of operations has been asked to take the role in the near future. With obstacles in the kind of a potential social adjustment and also low employee spirits, the company is in need of a total reengineering effort at the marketing division.

Trouble Statement
Porter's 5 Forces Analysis
The prospective cultural change at the marketing division of Securities Exchange Board Of India Developing And Regulating Indias Capital Markets is boosting unpredictability in the workplace resulting in various challenges for the Jeannie Lewis who would certainly be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in affecting calculated choices because Stapes Inc. had to abandon its plans of combining with Office Deport after the Federal Trade Commission's treatment at the same time. Given the truth that the shop has a worldwide presence with branches in UK, U.S.A., Canada and also Germany, political consider each of these countries might have the ability to influence efficiency or calculated objectives. Federal Profession Compensation's antitrust suit against the merger took up valuable time of the company's senior administration suggesting that 'political' factors can have significant implications for a worldwide company.

Economic Factors: Economic factors such as the introduction of local business in the international circumstance recommend that Securities Exchange Board Of India Developing And Regulating Indias Capital Markets is flourishing in a setting where there is possible development of organisations. Reality that store customers are primarily looking for workplace materials for house workplaces suggests that the market has a climbing trend of business owners and residence based services.

Social factors: Social fads in the economic situation reveal that customers are searching for benefit in addition to appealing rates. Marketing research shows how the customer for Securities Exchange Board Of India Developing And Regulating Indias Capital Markets does not have understanding regarding finding solutions which can offer a mix of ease and also affordable.

Technical factors: Technology plays an important duty in Securities Exchange Board Of India Developing And Regulating Indias Capital Markets's service technique especially as the company is piloting Modern technology centers which would provide modern technology sales as well as assistance in the kind of memory upgrades, outer installations. (Summary of INSECT in appendix 2).

OB Issues and also Effects.

Numerous underlying Business Behavior problems can be seen in Securities Exchange Board Of India Developing And Regulating Indias Capital Markets's case as highlighted in this area.

Concerns concerning cultural modification: There is uneasiness about a cultural change that would occur when Todd Krasnow leaves from his placement as the Executive Vice Head Of State of Marketing with most of the employee currently showing discontent over this potential step. This predicted modification has actually developed stress in the workplace which has actually been paired with the previous anxiety of preparing the company for a prospective merging with Home Deport.
Pest Analysis
Difficult Work Setting for Newcomers: There is lack of employees that can match the demanding setting of a hectic organization. Not just does this lead to trouble in discovering the appropriate individuals, it puts stress and anxiety on brand-new hires as can not hold up against the speed and also stress that the company expects them to bear.

Twin Reporting Lines: Novices locate this organizational culture cumbersome and also hard to manage specifically as populated line partnerships are meant to be weaker generally as well as unbiased setting as well as efficiency evaluation is still done by the solid line supervisor. This suggests that newcomers could shed clarity about their corresponding functions as well as objectives specifically as populated line coverage does not keep them in direct communication with the strong line managers.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor rather than Bridget Coles even though it had actually been hypothesized that the latter would take Krasnow's setting came as a strike to her spirits. Lewis might have been qualified and appropriate for the job yet the reality that Kransnow's separation would certainly make Coles a straight record to Lewis might have been the factor for Coles' resignation from services.

Concern & Work Insecurity: Worry and also insecurity can be identified as two major problems that Lewis would certainly be handling especially as the merger has currently be cancelled and also 2 senior execs of the advertising and marketing division would certainly be leaving. The entire responsibility of the department would certainly be falling on Lewis's shoulders that would certainly not just be in charge of brining about a cultural modification yet would certainly likewise need to prove herself in her new role.

Inappropriate Management Style of Leader: Lewis's administration style as well as its incompatibility with the marketing division's function can additionally be seen as an OB challenge particularly as she has actually been used to handling problems in the operations division where employees are educated to concentrate on procedures and also obtain them. The advertising department on the other hand can be seen as a group of individuals who are made use of to being nurtured by Krasnow who concentrated more on outcome than procedures.

Interdepartmental Disagreements: Interdepartmental differences between three divisions, advertising, merchandizing and also operations specifically over the appropriation of the marketing mix can be recognized as one more OB problem. The advertising and marketing department does not share the very same vision as the other 2 divisions pertaining to the aloocation of the marketing mix twoards promos as well as advertsing, the merchandizing and procedures divisions do not agree over the marketing mix allotment amongst one an additional either.

Disintegration in Advertising And Marketing Division: Disintegration in between the advertising and marketing divisions can be determined as an additional OB concern which could require further focus. The reality that the advertising and marketing areas in the advertising division are detached is protecting against both departments from acquiring from each various other's experience and also proficiency. Integration of advertising with retailing and also operations would certainly become harder if the marketing division itself is broken down which can be an additional potential OB problem.

Securities Exchange Board Of India Developing And Regulating Indias Capital Markets Analysis

Different theories have been made use of to describe the scenarios to get additional clearness regarding the circumstance available.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, most managers believe that subordinates are passive and lazy, have little aspiration and resist modification. The difficult variation of this theory emphasized browbeating, tight controls, threats and penalties. Over time it produces low productivity, subtle sabotage and also rivalry (Offer, 2003). Although the situation at Securities Exchange Board Of India Developing And Regulating Indias Capital Markets is not entirely complying with Theory X, it can be seen that brand-new hires are finding this setting instead difficult which may ultimately lead to a higher disposition of the monitoring towards Theory X. Based on McGregor's advocated sight, which he called Theory Y, the crucial task of the monitoring is to organize business problems to ensure that individuals can attain their own objectives best by routing their efforts towards business benefits. If people discover no complete satisfaction in their job, the monitoring would certainly have little selection but to depend on concept X and outside control (Offer, 2003). Also while examining Lewis's management design, concept X may have been suitable in the procedures division to some extent but the Marketing department would certainly require dependence on Theory Y in order to get the imagination and also creativity from the teams.

Tuckman's Team effort Theory: Regarding Lewis's concern concerning bringing consistency between the advertising and marketing department is worried, this would originally result in contrast as discussed by Bruce Tuckman in his 'Synergy Theory'. (Tuckman, 1965). As per Tuckman's concept displayed in appendix 3, during the first phase of team development, individuals may not bond, as they are active locating their location in the team. By integrating the marketing and advertising department's work, there may coincide initial disconnect which might lead to the 2nd phase of 'storming' where the teams challenge one another. It is only during the 3rd stage or 'norming' when they would come together to share suggestions prior to the group can bring about harmony in the fourth stage 'executing'.

When individuals are provided with adjustment, they get in stage one and also so there might be emotions like unhappiness, uncertainty, stress, temper, concern, denial as well as disorientation.The scenario at the advertising department of Securities Exchange Board Of India Developing And Regulating Indias Capital Markets is similar so Lewis can get comfy with the idea that it is not amazing behavior. It is during this stage that Lewis will have to give guidance to the division so that they can find a feeling of instructions. It can be seen just how Krasnow has currently made this change much easier by making Lewis obtain included in the department a year prior to his actual departure.
Vrio Analysis
Maslow's Requirement pecking order: The OB problem related to instability at the work environment has actually been triggered first of all by the adjustment in management as well as secondly by the fact that the merger will certainly no longer be started. Abraham Maslow in his Concept of 'Needs Pecking order' (appendix 5) has talks about the relevance of 'safety requires as being a lower degree requirement of a human for causing inspiration. As seen in the pyramid shared in appendix 3, we can see how 'the demand to feel protected and also unharmed' is at the second level of needs. Prior to an employee can be made to develop psychologically, he needs to have his 'Physical 'as well as 'Safety' needs satisfied. This indicates that unless the personnel are made to really feel secure about their present employment condition in Securities Exchange Board Of India Developing And Regulating Indias Capital Markets they might not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Securities Exchange Board Of India Developing And Regulating Indias Capital Markets Case Study

Ramification of Analysis.

The OB analysis has checked out numerous concepts to comprehend exactly how to handle the current scenario at hand. The following 3 options have been recommended to help Lewis take care of the business difficulties in the advertising and marketing department. Each of these choices has been proposed for alleviating the shift needed to bring the marketing department in line with the needs of the marketplace and also for making the cultural modification that would certainly comply with as soon as the existing leader leaves.

Integration of marketing and advertising functions. Separating Adverting and also Manufacturing features. Assimilation of Marketing with Operations.

Analysis of Alternatives.

Judith Shapiro who has earlier been talked to by Lewis throughout the earlier merger days has experience in business-to-business marketing along with company and also retail advertising and marketing experience. Once Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising and marketing to deal with both advertising and advertising and marketing features.

The benefit of this strategy is that it will certainly integrate the two features while decreasing the need for working with an extra source for advertising and marketing. In addition to this, Lewis would be heading the advertising and marketing department as well as all the same her substitute would certainly be required for the present duty that she is performing. The disadvantage of this choice is that outside hiring might produce bitterness from internal workers who may be eying the placement of EVP after Lewis takes over Krasnow's position.

Dividing Adverting as well as Manufacturing: Offered the affordable pressures as well as high quality job called for from the marketing agency, it is suggested that Lewis ought to enable the manufacturing unit to be a separate function from the advertising and marketing device. Given that many marketing agencies had these two functions as separate units, it makes more feeling to comply with the norm.

Combination of Advertising And Marketing with Operations: Given that Lewis is already dealing with the advertising and operations departments simultaneously; it makes sense to incorporate both features because she has actually been effectively caring for both ends. The truth that both departments already have significant differences over appropriation of sources recommends that this assimilation might have the ability to cause consistency especially as Lewis would certainly be heading both ends.However there are different negative aspects of this action particularly as it would certainly place way too much worry over Lewis's shoulders. The truth that Lewis has to adapt her administration design for the advertising and marketing department recommends that these two departments would certainly be culturally diverse. In addition to this, Lewis may not be able to apply one kind of leadership style to both departments which can cause inefficiency in either among the two functions.


An assessment of the three options indicates that integration of advertising as well as operations would not be a practical action due to the substantial differences in between the two divisions despite the reality that presently Lewis is dealing with both. While separation of the manufacturing feature may have been a favorable move for the marketing department, the fact that it would certainly suggest positioning a 3rd feature under Lewis's wing suggests this should be stayed clear of.

Action Plan.
Lewis will certainly take over the duty of EVP Advertising after Krasnow leaves.

Advertising and Marketing features would be combined.

Judith Shapiro will certainly be worked with to take Lewis's place as SVP of marketing and advertising.

Manufacturing feature will certainly continue to be component of advertising and marketing under advertising and marketing function.

Lewis will certainly separate herself from operations.

A democratic leadership style with worker empowerment will be utilized in advertising division.

Open door policy as well as emphasis on cross department communication will certainly be aimed at removing dissonance.

Contingency plan.

If the integration does not work out as prepared, a backup plan would adhere to which would divide the manufacturing function from the advertising function to lower the lots on the SVP of marketing and advertising. In case Judith Shapiro does not get worked with, Lewis will be heading the advertising and marketing division without an SVP. In that case the production feature will absolutely be divided by placing it under an SVP manufacturing.