Siebel Systems The Role Of The Cfo Case Study Help


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Siebel Systems The Role Of The Cfo Case Study Solution

Background and Facts

Siebel Systems The Role Of The Cfo a workplace products merchant for small and also average sized businesses has actually lately been associated with preparing for a merger with its rival House Deport, which has actually affected efficiency degrees in departmentswith the elderly manager associated with lawful difficulties presented by the government Profession Commission. With the Advertising and marketing Head advancing the information of his separation from the business in one year, Jeannie Lewis, the present head of procedures has been asked to take the function in the future. With obstacles in the form of a possible cultural adjustment and also low worker morale, the organization requires a complete reengineering initiative at the advertising and marketing department.

Issue Statement
Porter's 5 Forces Analysis
The possible social modification at the marketing division of Siebel Systems The Role Of The Cfo is enhancing unpredictability in the workplace leading to numerous challenges for the Jeannie Lewis that would certainly be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant function in impacting calculated choices since Stapes Inc. had to desert its plans of merging with Workplace Deport after the Federal Profession Compensation's treatment while doing so. Offered the fact that the store has a global visibility with branches in UK, U.S.A., Canada and Germany, political consider each of these nations might be able to affect efficiency or strategic goals. Federal Profession Payment's antitrust suit against the merger used up valuable time of the organization's elderly monitoring suggesting that 'political' factors can have major ramifications for a worldwide service.

Economic Factors: Financial factors such as the introduction of small companies in the global circumstance recommend that Siebel Systems The Role Of The Cfo is growing in a setting where there is prospective growth of businesses. In addition to this, truth that shop clients are mostly seeking office materials for home offices recommends that the market has an increasing trend of business owners as well as home services.

Social factors: Social patterns in the economic situation show that clients are seeking convenience in addition to appealing prices. Market research shows how the client for Siebel Systems The Role Of The Cfo lacks awareness about discovering options which can provide a mix of comfort as well as inexpensive.

Technological factors: Innovation plays a crucial role in Siebel Systems The Role Of The Cfo's organisation strategy particularly as the organization is piloting Modern technology facilities which would supply innovation sales as well as assistance in the kind of memory upgrades, outer setups. (Summary of BUG in appendix 2).

OB Issues and also Effects.

Several underlying Business Habits problems can be seen in Siebel Systems The Role Of The Cfo's case as highlighted in this section.

Worries regarding cultural change: There is concern regarding a social modification that would happen when Todd Krasnow leaves from his position as the Exec Vice President of Marketing with a lot of the team member currently showing unhappiness over this prospective step. This anticipated adjustment has actually produced anxiety in the office which has actually been paired with the past stress and anxiety of preparing the firm for a possible merger with Residence Deport.
Pest Analysis
Difficult Job Environment for Newcomers: There is scarcity of workers that can match the difficult environment of a hectic organization. Not only does this result in trouble in discovering the right people, it puts stress on new hires as can not withstand the speed and stress that the organization expects them to bear.

Dual Reporting Lines: Newbies locate this organizational society cumbersome as well as tough to manage specifically as populated line partnerships are meant to be weak in general and also objective setting and also efficiency assessment is still done by the solid line supervisor. This means that beginners might lose clarity concerning their respective functions and also purposes especially as populated line reporting does not keep them in direct communication with the solid line managers.

Animosity From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor instead of Bridget Coles even though it had actually been guessed that the last would take Krasnow's placement came as an impact to her spirits. Lewis might have been qualified and suitable for the job but the truth that Kransnow's departure would make Coles a straight record to Lewis might have been the factor for Coles' resignation from services.

Anxiety & Task Instability: Fear and also insecurity can be recognized as 2 major concerns that Lewis would certainly be taking care of specifically as the merging has actually now be terminated and 2 senior execs of the marketing department would be leaving. The whole responsibility of the division would be falling on Lewis's shoulders who would certainly not simply be in charge of brining regarding a social change yet would also need to confirm herself in her brand-new duty.

Inappropriate Administration Style of Leader: Lewis's monitoring style and its incompatibility with the advertising and marketing division's function can likewise be seen as an OB obstacle specifically as she has actually been made use of to handling concerns in the procedures department where employees are taught to concentrate on processes and get them. The advertising and marketing division on the other hand can be viewed as a group of individuals that are made use of to being supported by Krasnow who concentrated much more on outcome than procedures.

Interdepartmental Arguments: Interdepartmental disputes in between 3 departments, advertising and marketing, merchandizing and also operations respectively over the appropriation of the advertising and marketing mix can be determined as another OB issue. Although the marketing department does not share the very same vision as the other two departments concerning the aloocation of the advertising mix twoards promotions as well as advertsing, the merchandizing as well as operations divisions do not agree over the advertising mix allotment amongst one another either.

Fragmentation in Marketing Department: Disintegration between the advertising and marketing divisions can be recognized as an additional OB problem which can need additional attention. The truth that the advertising and marketing areas in the marketing department are separated is stopping both departments from gaining from each various other's experience and also know-how. Assimilation of advertising and marketing with merchandising and operations would certainly come to be more difficult if the advertising department itself is broken down which can be another possible OB concern.

Siebel Systems The Role Of The Cfo Analysis

Different theories have been used to explain the scenarios to get additional quality concerning the scenario at hand.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Concept X, many supervisors believe that staffs are easy as well as careless, have little passion as well as stand up to adjustment. The situation at Siebel Systems The Role Of The Cfo is not totally following Theory X, it can be seen that new hires are discovering this atmosphere rather demanding which might at some point lead to a higher disposition of the administration in the direction of Concept X. Also while evaluating Lewis's administration style, concept X may have been appropriate in the operations division to some extent however the Advertising department would certainly call for dependence on Concept Y in order to obtain the creative thinking and also originality from the groups.

Tuckman's Synergy Concept: As far as Lewis's issue concerning bringing consistency in between the advertising and marketing as well as marketing department is concerned, this would originally lead to clash as gone over by Bruce Tuckman in his 'Synergy Theory'. By combining the advertising and advertising and marketing division's work, there might be the exact same first disconnect which can lead to the 2nd stage of 'storming' where the groups test one another.

When people are offered with change, they enter phase one as well as so there might be feelings like unhappiness, unpredictability, disappointment, temper, fear, denial as well as disorientation.The scenario at the marketing department of Siebel Systems The Role Of The Cfo is comparable so Lewis can obtain comfy with the idea that it is not remarkable habits. It is during this phase that Lewis will have to give assistance to the department so that they can locate a sense of instructions. It can be seen just how Krasnow has actually already made this change much easier by making Lewis obtain involved in the division a year prior to his actual departure.
Vrio Analysis
Maslow's Demand power structure: The OB issue related to insecurity at the office has been activated to start with by the adjustment in management as well as secondly by the reality that the merging will certainly no longer be started. Abraham Maslow in his Concept of 'Needs Hierarchy' (appendix 5) has discusses the significance of 'protection requires as being a reduced level demand of a human for activating motivation. As seen in the pyramid cooperated appendix 3, we can see how 'the requirement to feel protected and also untouched' goes to the 2nd level of demands. Prior to a staff member can be made to establish emotionally, he requires to have his 'Physiological 'and also 'Safety' requires met. This shows that unless the employees are made to really feel safe and secure concerning their current work status in Siebel Systems The Role Of The Cfo they may not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Siebel Systems The Role Of The Cfo Case Study

Effects of Analysis.

The OB analysis has looked at various concepts to understand just how to handle the existing circumstance at hand. The following three alternatives have actually been suggested to aid Lewis deal with the organizational obstacles in the advertising division. Each of these choices has actually been proposed for reducing the change required to bring the marketing division in line with the demands of the market as well as for making the cultural adjustment that would adhere to once the current leader leaves.

Assimilation of advertising and marketing functions. Dividing Adverting and Manufacturing functions. Combination of Marketing with Workflow.

Assessment of Alternatives.

Judith Shapiro who has earlier been spoken with by Lewis during the earlier merging days has experience in business-to-business marketing along with company and also retail advertising and marketing experience. When Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising and marketing to manage both advertising and marketing as well as marketing functions.

The advantage of this method is that it will certainly incorporate both features while reducing the requirement for hiring an additional resource for advertising. In addition to this, Lewis would be heading the advertising and marketing department and also all the same her replacement would be required for the current function that she is doing. The downside of this option is that external hiring might cause animosity from inner employees that might be looking at the placement of EVP after Lewis takes over Krasnow's placement.

Separating Adverting and also Manufacturing: Given the competitive pressures and also high quality work needed from the ad agency, it is advised that Lewis needs to permit the manufacturing unit to be a different feature from the marketing device. Because most ad agency had these two functions as different systems, it makes more sense to adhere to the norm. Both features might be able to concentrate on their core activates more successfully. Nevertheless, the disadvantage of this technique would certainly be that extra expenses would have to be borne for establishing separate production features. A manufacturing head might have to be employed which might increase expenses for the organization.

Assimilation of Advertising with Workflows: Because Lewis is currently taking treatment of the advertising and marketing and operations departments concurrently; it makes feeling to incorporate the 2 features since she has been effectively taking treatment of both ends. The truth that Lewis has to adjust her monitoring design for the advertising division recommends that these two departments would certainly be culturally varied.


An examination of the 3 alternatives indicates that integration of advertising as well as procedures would not be a possible step due to the large differences in between both departments despite the fact that currently Lewis is managing both. While separation of the production feature may have been a beneficial action for the advertising and marketing division, the truth that it would suggest putting a 3rd feature under Lewis's wing means this need to be stayed clear of. The assimilation of the advertising and marketing department is the most effective alternative in terms of obtaining the optimal results from the department. An action plan for this alternative is talked about listed below.

Activity Strategy.
Lewis will take control of the role of EVP Advertising after Krasnow leaves.

Advertising and Marketing features would certainly be combined.

Judith Shapiro will certainly be employed to take Lewis's place as SVP of advertising and marketing.

Manufacturing feature will remain part of marketing under advertising and marketing feature.

Lewis will certainly separate herself from procedures.

An autonomous leadership style with worker empowerment will be utilized in advertising department.

Open door plan and emphasis on cross department communication will certainly be focused on getting rid of discord.

Backup strategy.

If the integration does not work out as prepared, a contingency strategy would certainly follow which would divide the manufacturing feature from the advertising feature to reduce the lots on the SVP of marketing and advertising. In case Judith Shapiro does not get employed, Lewis will certainly be heading the advertising department without an SVP. Because case the manufacturing function will absolutely be separated by positioning it under an SVP production.