Textbooks For Change Case Study Solution


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Textbooks For Change Case Study Help

Background and Facts

Textbooks For Change a workplace products merchant for small as well as average sized companies has actually lately been involved in preparing for a merging with its rival House Deport, which has actually impacted effectiveness levels in departmentswith the senior manager involved in lawful issues put forth by the government Profession Compensation. With the Advertising and marketing Head advancing the news of his departure from the firm in one year, Jeannie Lewis, the existing head of procedures has been asked to take the role in the future. With obstacles in the form of a potential cultural modification as well as reduced employee spirits, the organization needs a full reengineering effort at the advertising and marketing division.

Problem Statement
Porter's 5 Forces Analysis
The prospective cultural adjustment at the advertising division of Textbooks For Change is boosting uncertainty in the working environment leading to different obstacles for the Jeannie Lewis who would certainly be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant duty in influencing strategic decisions since Stapes Inc. needed to desert its plans of combining with Workplace Deport after the Federal Trade Payment's treatment in the process. Provided the reality that the shop has an international presence with branches in UK, U.S.A., Canada and Germany, political consider each of these nations might be able to affect performance or tactical objectives. Federal Profession Compensation's antitrust fit versus the merging took up beneficial time of the organization's elderly administration recommending that 'political' factors can have major effects for an international company.

Economic Factors: Financial factors such as the introduction of local business in the worldwide circumstance suggest that Textbooks For Change is growing in an atmosphere where there is possible growth of organisations. Truth that store customers are mostly looking for workplace supplies for residence offices recommends that the market has a climbing trend of business owners as well as residence based companies.

Social factors: Social fads in the economy reveal that clients are searching for ease along with appealing rates. Market research shows how the client for Textbooks For Change does not have understanding concerning finding services which can use a mix of convenience as well as inexpensive.

Technical factors: Modern technology plays a vital function in Textbooks For Change's company strategy particularly as the company is piloting Innovation centers which would certainly supply innovation sales and support in the form of memory upgrades, outer setups. (Recap of PEST in appendix 2).

OB Issues and also Manifestations.

Several underlying Business Actions problems can be seen in Textbooks For Change's case as highlighted in this area.

Worries concerning cultural change: There is worry about a cultural modification that would occur once Todd Krasnow leaves from his position as the Exec Vice Head Of State of Marketing with a lot of the staff members already revealing unhappiness over this possible step. This anticipated modification has actually produced tension in the workplace which has actually been coupled with the past stress of preparing the firm for a possible merging with House Deport.
Pest Analysis
Demanding Work Setting for Newcomers: There is shortage of employees that can match the difficult setting of a fast-paced company. Not just does this lead to problem in discovering the appropriate individuals, it places stress and anxiety on new hires as can not stand up to the rate as well as stress that the company anticipates them to birth.

Dual Coverage Lines: Newcomers discover this organizational culture cumbersome as well as difficult to handle specifically as populated line relationships are indicated to be weak in general and also unbiased setup as well as efficiency assessment is still done by the solid line supervisor. This indicates that beginners can lose clearness about their corresponding duties as well as goals especially as dotted line coverage does not maintain them in direct interaction with the solid line managers.

Bitterness From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor rather than Bridget Coles although it had been speculated that the latter would take Krasnow's placement came as an impact to her morale. Lewis may have been capable as well as proper for the work however the reality that Kransnow's departure would certainly make Coles a straight report to Lewis may have been the factor for Coles' resignation from solutions.

Concern & Task Insecurity: Anxiety and also insecurity can be determined as two major worries that Lewis would be managing especially as the merger has now be cancelled and two senior executives of the advertising division would certainly be leaving. The entire duty of the department would be falling on Lewis's shoulders that would not simply supervise of brining concerning a social adjustment but would certainly likewise have to confirm herself in her new duty.

Incompatible Administration Design of Leader: Lewis's monitoring design as well as its incompatibility with the advertising department's function can additionally be seen as an OB difficulty specifically as she has been made use of to dealing with concerns in the procedures division where workers are instructed to focus on processes as well as get them right. The marketing division on the various other hand can be viewed as a group of individuals that are used to being supported by Krasnow that focused much more on result than procedures.

Interdepartmental Disputes: Interdepartmental disagreements in between three departments, advertising and marketing, merchandizing and also operations respectively over the appropriation of the advertising and marketing mix can be identified as an additional OB issue. The advertising department does not share the very same vision as the various other two departments relating to the aloocation of the marketing mix twoards promos and advertsing, the merchandizing and also procedures departments do not concur over the advertising mix allotment among one an additional either.

Fragmentation in Advertising And Marketing Division: Disintegration between the advertising and marketing departments can be determined as another OB problem which can need further focus. The fact that the advertising and marketing areas in the marketing division are disconnected is stopping both divisions from obtaining from each various other's experience and also experience. Combination of advertising with merchandising as well as procedures would certainly come to be more difficult if the advertising division itself is broken down which can be an additional prospective OB concern.

Textbooks For Change Analysis

Various concepts have been utilized to explain the scenarios to get further clarity regarding the circumstance handy.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Theory X, a lot of managers think that subordinates are passive and lazy, have little aspiration and also stand up to modification. The situation at Textbooks For Change is not completely following Concept X, it can be seen that brand-new hires are finding this setting rather difficult which might ultimately lead to a greater disposition of the monitoring in the direction of Theory X. Also while evaluating Lewis's monitoring style, theory X might have been ideal in the procedures department to some degree however the Marketing division would certainly call for reliance on Concept Y in order to obtain the creativity as well as originality from the teams.

Tuckman's Synergy Theory: As much as Lewis's issue concerning bringing harmony between the advertising and advertising department is concerned, this would at first lead to conflict as talked about by Bruce Tuckman in his 'Teamwork Concept'. By integrating the advertising as well as advertising and marketing department's work, there might be the very same preliminary disconnect which might lead to the 2nd stage of 'storming' where the groups test one another.

When individuals are provided with modification, they get in phase one and also so there may be feelings like despair, uncertainty, stress, temper, concern, rejection as well as disorientation.The situation at the advertising and marketing department of Textbooks For Change is similar so Lewis can obtain comfy with the idea that it is not amazing actions. It is during this phase that Lewis will have to offer assistance to the department so that they can find a sense of direction. It can be seen how Krasnow has currently made this transition easier by making Lewis get included in the division a year prior to his actual separation.
Vrio Analysis
Abraham Maslow in his Concept of 'Demands Hierarchy' (appendix 5) has reviews the significance of 'security requires as being a reduced level need of a human for causing inspiration. As seen in the pyramid shared in appendix 3, we can see how 'the demand to feel protected as well as out of danger' is at the second level of demands. Prior to an employee can be made to create emotionally, he needs to have his 'Physical 'as well as 'Safety' needs fulfilled.

SWOT Analysis for Textbooks For Change Case Study

Implication of Analysis.

The OB analysis has looked at various theories to recognize exactly how to deal with the current circumstance at hand. The complying with three choices have been recommended to aid Lewis manage the organizational difficulties in the advertising division. Each of these options has been recommended for alleviating the shift needed to bring the advertising and marketing department according to the needs of the market as well as for making the social adjustment that would certainly follow when the current leader leaves.

Combination of advertising and marketing functions. Dividing Adverting as well as Production functions. Integration of Marketing with Operations.

Analysis of Alternatives.

Judith Shapiro who has earlier been interviewed by Lewis throughout the earlier merging days has competence in business-to-business advertising along with agency and also retail advertising experience. Once Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising and marketing to take care of both advertising and also advertising features.

The benefit of this method is that it will incorporate both features while decreasing the demand for hiring an additional source for marketing. Lewis would be heading the advertising and marketing division and in any kind of case her substitute would certainly be needed for the current function that she is carrying out. The negative aspect of this option is that external hiring may produce animosity from internal personnel that may be considering the position of EVP after Lewis takes control of Krasnow's position.

Dividing Adverting and Manufacturing: Given the competitive pressures and also high quality work called for from the advertising and marketing firm, it is suggested that Lewis should enable the production device to be a different function from the advertising and marketing device. Considering that most marketing firms had these 2 features as different devices, it makes more feeling to follow the standard.

Integration of Marketing with Procedures: Since Lewis is currently taking treatment of the advertising and marketing and procedures divisions all at once; it makes feeling to integrate the two features because she has been successfully taking treatment of both ends. The reality that Lewis has to adapt her monitoring design for the marketing division recommends that these two divisions would be culturally diverse.


An evaluation of the 3 options suggests that assimilation of advertising and marketing as well as procedures would not be a feasible relocation due to the substantial distinctions in between the 2 divisions regardless of the truth that currently Lewis is managing both. While splitting up of the production feature might have been a beneficial relocation for the advertising and marketing department, the fact that it would mean placing a 3rd function under Lewis's wing indicates this ought to be avoided.

Activity Strategy.
Lewis will certainly take over the function of EVP Advertising after Krasnow leaves.

Marketing and advertising functions would certainly be merged.

Judith Shapiro will certainly be worked with to take Lewis's place as SVP of advertising and marketing.

Manufacturing feature will certainly continue to be component of marketing under marketing function.

Lewis will separate herself from operations.

An autonomous leadership design with employee empowerment will be utilized in marketing division.

Open up door plan and also emphasis on cross departmental communication will be aimed at removing discord.

Contingency plan.

If the assimilation does not work out as intended, a backup strategy would certainly follow which would certainly divide the manufacturing function from the advertising function to decrease the tons on the SVP of advertising and marketing. In case Judith Shapiro does not obtain employed, Lewis will certainly be heading the marketing department without an SVP. In that case the production function will definitely be separated by putting it under an SVP production.