Virginia Craftsmen Inc Case Study Solution


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Virginia Craftsmen Inc Case Study Solution

Background and Facts

Virginia Craftsmen Inc a workplace products store for small and also moderate sized organisations has actually recently been involved in planning for a merging with its competitor Home Deport, which has actually impacted effectiveness degrees in departmentswith the elderly manager associated with legal problems put forth by the federal Trade Payment. With the Marketing Head putting forward the news of his departure from the company in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the duty in the near future. With difficulties in the type of a potential cultural adjustment and low employee spirits, the company is in need of a total reengineering initiative at the marketing division.

Issue Statement
Porter's 5 Forces Analysis
The potential cultural change at the advertising and marketing department of Virginia Craftsmen Inc is raising unpredictability in the workplace causing numerous challenges for the Jeannie Lewis that would certainly be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant duty in influencing tactical choices since Stapes Inc. had to abandon its plans of merging with Office Deport after the Federal Profession Commission's treatment while doing so. Provided the reality that the shop has an international presence with branches in UK, U.S.A., Canada and Germany, political consider each of these countries might have the ability to influence performance or critical objectives. Federal Profession Compensation's antitrust match against the merger took up beneficial time of the organization's elderly administration suggesting that 'political' factors can have severe ramifications for an international organisation.

Economic Factors: Financial factors such as the introduction of small companies in the worldwide scenario suggest that Virginia Craftsmen Inc is growing in an atmosphere where there is potential development of organisations. Along with this, fact that shop consumers are primarily seeking workplace products for home offices recommends that the marketplace has an increasing fad of business owners and home based organisations.

Social factors: Social fads in the economic climate reveal that clients are looking for comfort as well as eye-catching costs. Market research demonstrates how the customer for Virginia Craftsmen Inc does not have recognition regarding discovering remedies which can offer a mix of comfort as well as affordable.

Technological factors: Modern technology plays an essential role in Virginia Craftsmen Inc's service method particularly as the organization is piloting Technology centers which would certainly use modern technology sales and also assistance in the kind of memory upgrades, peripheral installments. (Recap of PEST in appendix 2).

OB Issues and also Symptoms.

A number of underlying Business Behavior problems can be seen in Virginia Craftsmen Inc's case as highlighted in this area.

Concerns about social modification: There is concern about a social change that would occur as soon as Todd Krasnow leaves from his position as the Exec Vice President of Marketing with most of the team member already showing unhappiness over this potential step. This predicted change has actually developed tension in the work environment which has actually been combined with the past anxiety of preparing the company for a prospective merging with House Deport.
Pest Analysis
Difficult Work Setting for Newcomers: There is shortage of personnel that can match the difficult atmosphere of a fast-paced organization. Not only does this lead to trouble in locating the best individuals, it puts anxiety on brand-new hires as can not withstand the speed and stress that the company expects them to bear.

Double Coverage Lines: Newcomers discover this organizational culture difficult and challenging to manage particularly as dotted line connections are suggested to be weak generally and unbiased setting and efficiency assessment is still done by the strong line supervisor. This means that newcomers might lose clearness regarding their respective duties as well as objectives specifically as populated line coverage does not keep them in direct communication with the strong line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor as opposed to Bridget Coles although it had been guessed that the latter would take Krasnow's position came as an impact to her spirits. Lewis might have been capable and proper for the job however the truth that Kransnow's departure would certainly make Coles a straight report to Lewis may have been the factor for Coles' resignation from services.

Anxiety & Task Insecurity: Fear as well as instability can be determined as 2 significant concerns that Lewis would be dealing with especially as the merging has actually currently be terminated as well as two senior execs of the advertising department would certainly be leaving. The whole obligation of the division would be falling on Lewis's shoulders that would certainly not just be in charge of brining regarding a social change yet would additionally need to show herself in her new role.

Inappropriate Monitoring Design of Leader: Lewis's management design as well as its incompatibility with the advertising and marketing department's duty can also be seen as an OB difficulty especially as she has actually been made use of to taking care of problems in the procedures division where workers are instructed to focus on processes and obtain them. The marketing department on the various other hand can be seen as a group of individuals that are made use of to being supported by Krasnow that focused a lot more on output than procedures.

Interdepartmental Arguments: Interdepartmental disagreements in between three divisions, advertising, merchandizing and also procedures specifically over the allocation of the marketing mix can be recognized as one more OB problem. Although the advertising division does not share the very same vision as the other 2 divisions regarding the aloocation of the marketing mix twoards promotions and also advertsing, the merchandizing and procedures departments do not concur over the advertising mix allocation among one another either.

Disintegration in Advertising And Marketing Department: Fragmentation in between the marketing and advertising divisions can be determined as an additional OB issue which can require more interest. The fact that the advertising and marketing areas in the advertising and marketing division are detached is avoiding both departments from gaining from each various other's experience and expertise. Assimilation of advertising and marketing with merchandising and procedures would become harder if the advertising division itself is degenerated which can be an additional potential OB worry.

Virginia Craftsmen Inc Analysis

Various theories have actually been made use of to explain the circumstances to obtain more clearness regarding the circumstance at hand.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, many supervisors think that staffs are passive as well as lazy, have little passion and also withstand adjustment. The circumstance at Virginia Craftsmen Inc is not completely adhering to Concept X, it can be seen that brand-new hires are discovering this atmosphere instead stressful which may ultimately lead to a greater inclination of the monitoring towards Concept X. Also while analyzing Lewis's administration design, concept X may have been suitable in the procedures department to some extent however the Advertising and marketing division would need reliance on Concept Y in order to get the creativity and also creativity from the teams.

Tuckman's Teamwork Concept: As much as Lewis's issue concerning bringing consistency in between the advertising as well as advertising and marketing division is concerned, this would initially lead to clash as reviewed by Bruce Tuckman in his 'Teamwork Concept'. By integrating the marketing and also advertising and marketing department's work, there may be the same preliminary detach which can lead to the 2nd stage of 'storming' where the groups test one an additional.

When individuals are offered with modification, they enter phase one and also so there might be emotions like despair, unpredictability, aggravation, rage, anxiety, rejection and disorientation.The circumstance at the advertising department of Virginia Craftsmen Inc is similar so Lewis can get comfortable with the concept that it is not phenomenal habits. It is during this stage that Lewis will have to offer assistance to the division so that they can find a feeling of direction. It can be seen how Krasnow has already made this transition easier by making Lewis obtain included in the division a year before his actual departure.
Vrio Analysis
Abraham Maslow in his Concept of 'Needs Pecking order' (appendix 5) has reviews the significance of 'protection requires as being a reduced level requirement of a human for setting off inspiration. As seen in the pyramid shared in appendix 3, we can see how 'the requirement to really feel safe and also out of threat' is at the second degree of demands. Prior to a worker can be made to create emotionally, he requires to have his 'Physiological 'as well as 'Safety' requires satisfied.

SWOT Analysis for Virginia Craftsmen Inc Case Study

Effects of Analysis.

The OB analysis has actually looked at different theories to recognize just how to manage the existing circumstance available. The complying with 3 alternatives have been proposed to aid Lewis deal with the business challenges in the advertising division. Each of these alternatives has been recommended for relieving the change needed to bring the advertising department according to the demands of the market as well as for making the cultural adjustment that would certainly adhere to as soon as the existing leader leaves.

Combination of advertising and marketing functions. Separating Adverting and also Production functions. Integration of Advertising And Marketing with Procedures.

Assessment of Alternatives.

Judith Shapiro that has earlier been spoken with by Lewis throughout the earlier merging days has experience in business-to-business marketing along with firm as well as retail marketing experience. Once Krasnow leaves, Lewis can hire Shapiro as an EVP for marketing to deal with both advertising and marketing and advertising functions.

The benefit of this technique is that it will incorporate both functions while minimizing the requirement for working with an extra source for advertising and marketing. Along with this, Lewis would be heading the advertising and marketing division and also all the same her substitute would be required for the current function that she is executing. The drawback of this alternative is that outside hiring might cause animosity from interior employees that might be eying the position of EVP after Lewis takes over Krasnow's position.

Dividing Adverting and Production: Given the competitive stress and also excellent quality job called for from the advertising agency, it is recommended that Lewis must permit the manufacturing unit to be a separate feature from the marketing device. Considering that the majority of ad agency had these two features as separate units, it makes more feeling to follow the norm. In addition to this, both functions might be able to focus on their core triggers much more efficiently. However, the downside of this technique would certainly be that added expenses would need to be borne for setting up different manufacturing features. Along with this, a manufacturing head might have to be worked with which can enhance overheads for the company.

Combination of Advertising with Procedures: Because Lewis is currently dealing with the advertising and marketing and procedures departments at the same time; it makes good sense to integrate both features since she has been effectively dealing with both ends. The reality that both divisions already have significant differences over allotment of sources suggests that this combination might have the ability to bring about consistency especially as Lewis would certainly be heading both ends.However there are various negative aspects of this step particularly as it would put too much burden over Lewis's shoulders. The fact that Lewis needs to adapt her monitoring design for the advertising division suggests that these two departments would be culturally varied. Lewis may not be able to apply one kind of leadership design to both divisions which might result in inadequacy in either one of the 2 features.


An assessment of the 3 alternatives indicates that integration of advertising and marketing and operations would not be a viable relocation due to the large distinctions between the 2 divisions regardless of the truth that presently Lewis is taking care of both. While separation of the manufacturing feature may have been a desirable action for the advertising and marketing division, the truth that it would imply putting a 3rd feature under Lewis's wing means this need to be stayed clear of.

Activity Plan.
Lewis will take over the function of EVP Marketing after Krasnow leaves.

Marketing and advertising features would certainly be merged.

Judith Shapiro will certainly be employed to take Lewis's area as SVP of marketing and advertising.

Manufacturing function will certainly stay part of advertising under marketing function.

Lewis will certainly separate herself from operations.

An autonomous leadership style with worker empowerment will be utilized in advertising division.

Open up door policy as well as emphasis on cross department communication will be targeted at eliminating discord.

Backup plan.

If the integration does not work out as intended, a contingency plan would certainly follow which would divide the production function from the advertising function to lower the load on the SVP of advertising and marketing. In case Judith Shapiro does not get employed, Lewis will certainly be heading the advertising department without an SVP. Because case the manufacturing feature will most definitely be divided by placing it under an SVP production.