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A Costly Train Journey B Case Study Analysis

Background and Facts

A Costly Train Journey B a workplace products retailer for tiny and medium sized services has actually lately been associated with preparing for a merger with its competitor Residence Deport, which has impacted performance levels in departmentswith the elderly manager involved in legal difficulties put forth by the government Profession Payment. With the Marketing Head putting forward the information of his separation from the firm in one year, Jeannie Lewis, the present head of operations has actually been asked to take the duty in the near future. With challenges in the kind of a prospective social change and also reduced worker spirits, the organization needs a total reengineering initiative at the advertising division.

Problem Declaration
Porter's 5 Forces Analysis
The prospective social modification at the marketing division of A Costly Train Journey B is increasing unpredictability in the workplace resulting in different difficulties for the Jeannie Lewis who would certainly be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant duty in affecting calculated decisions because Stapes Inc. needed to abandon its strategies of merging with Office Deport after the Federal Trade Compensation's treatment while doing so. Provided the fact that the store has a global existence with branches in UK, U.S.A., Canada and Germany, political factors in each of these countries might be able to influence efficiency or strategic goals. Federal Trade Compensation's antitrust suit versus the merging used up valuable time of the company's senior monitoring suggesting that 'political' factors can have serious implications for a global company.

Economic Factors: Economic factors such as the introduction of small businesses in the worldwide scenario recommend that A Costly Train Journey B is flourishing in a setting where there is potential growth of businesses. Along with this, truth that store clients are primarily trying to find office materials for office suggests that the marketplace has an increasing fad of business owners and home services.

Social factors: Social trends in the economic situation show that customers are seeking convenience as well as appealing prices. Market research demonstrates how the client for A Costly Train Journey B does not have understanding concerning discovering remedies which can offer a mix of ease as well as affordable.

Technological factors: Modern technology plays an important duty in A Costly Train Journey B's company strategy especially as the company is piloting Innovation centers which would certainly provide technology sales as well as assistance in the form of memory upgrades, peripheral installments. (Summary of PEST in appendix 2).

OB Issues and also Manifestations.

Numerous underlying Business Behavior concerns can be seen in A Costly Train Journey B's case as highlighted in this section.

Concerns regarding social change: There is uneasiness concerning a cultural modification that would certainly happen as soon as Todd Krasnow leaves from his placement as the Exec Vice President of Marketing with most of the staff members already revealing discontent over this prospective step. This predicted adjustment has produced stress and anxiety in the workplace which has been combined with the previous stress of preparing the firm for a possible merger with Home Deport.
Pest Analysis
Difficult Task Atmosphere for Newcomers: There is lack of workers that can match the demanding atmosphere of a busy organization. Not only does this cause difficulty in discovering the best people, it puts anxiety on new hires as can not withstand the speed and also pressure that the company anticipates them to bear.

Dual Coverage Lines: Newbies locate this business society cumbersome as well as hard to handle especially as dotted line connections are implied to be weaker as a whole as well as unbiased setting and performance evaluation is still done by the strong line supervisor. This indicates that beginners could lose quality regarding their respective functions and objectives particularly as populated line reporting does not maintain them in straight communication with the solid line managers.

Animosity From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor rather than Bridget Coles even though it had been hypothesized that the latter would take Krasnow's placement came as an impact to her morale. Lewis might have been capable as well as suitable for the task however the reality that Kransnow's departure would certainly make Coles a direct report to Lewis may have been the factor for Coles' resignation from services.

Worry & Job Insecurity: Fear and instability can be identified as 2 major worries that Lewis would certainly be handling particularly as the merger has actually now be terminated and two senior executives of the advertising division would be leaving. The entire duty of the department would be falling on Lewis's shoulders who would not just supervise of brining regarding a cultural change yet would certainly additionally need to show herself in her new duty.

Incompatible Administration Design of Leader: Lewis's management style and its conflict with the marketing department's role can likewise be seen as an OB obstacle particularly as she has actually been used to dealing with issues in the operations department where employees are taught to focus on processes as well as get them right. The marketing department on the other hand can be seen as a group of individuals that are utilized to being supported by Krasnow who focused a lot more on output than processes.

Interdepartmental Differences: Interdepartmental differences in between three departments, marketing, merchandizing as well as operations specifically over the allotment of the advertising and marketing mix can be identified as another OB problem. Although the marketing division does not share the very same vision as the various other 2 departments concerning the aloocation of the advertising and marketing mix twoards promos as well as advertsing, the merchandizing as well as procedures divisions do not concur over the marketing mix allotment among one another either.

Fragmentation in Advertising Department: Disintegration in between the marketing and advertising departments can be identified as another OB problem which might require further attention. The truth that the advertising and marketing sections in the marketing department are disconnected is stopping both departments from acquiring from each other's experience and competence. Combination of marketing with retailing and operations would end up being more difficult if the advertising and marketing division itself is degenerated which can be another possible OB problem.

A Costly Train Journey B Analysis

Numerous concepts have been used to clarify the scenarios to get more quality regarding the circumstance available.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, a lot of supervisors think that juniors are easy and also lazy, have little ambition and withstand change. The scenario at A Costly Train Journey B is not totally adhering to Theory X, it can be seen that brand-new hires are discovering this setting instead stressful which may at some point lead to a greater inclination of the monitoring in the direction of Theory X. Even while assessing Lewis's administration style, theory X might have been ideal in the operations department to some level but the Advertising division would certainly require dependence on Concept Y in order to get the imagination as well as creativity from the teams.

Tuckman's Team effort Theory: As for Lewis's concern concerning bringing consistency in between the advertising and marketing division is concerned, this would initially lead to clash as reviewed by Bruce Tuckman in his 'Teamwork Concept'. (Tuckman, 1965). Based on Tuckman's theory shown in appendix 3, throughout the first stage of group advancement, individuals may not bond, as they are busy locating their location in the group. By incorporating the advertising and marketing department's job, there may coincide initial separate which can cause the 2nd stage of 'storming' where the teams challenge each other. Nevertheless, it is just during the third phase or 'norming' when they would certainly collaborate to share ideas before the team can bring about harmony in the fourth stage 'performing'.

Bridges' Transition Version: Based On William Bridge's concept (appendix 4), people are rather unpleasant with change, which is evident by the situation at A Costly Train Journey B The scenario can be viewed as a regular training course of life if is studied based on Bridge's theory where he clarifies that people undergo three phases of change when they experience modification. 'Ending, losing and also Releasing', The Neutral Area as well as 'The New Starting' (Bridges, 2004). When individuals exist with adjustment, they enter phase one and so there may be feelings like unhappiness, uncertainty, irritation, rage, worry, rejection as well as disorientation.The situation at the marketing division of A Costly Train Journey B is comparable so Lewis can get comfy with the idea that it is not phenomenal habits. In the second stage, there may be a need to bridge the space between the brand-new and also old society so Lewis may have to face this challenge once Krasnow leaves. There might be low spirits and reduced efficiency at this stage which ought to not be taken as a trouble. It is throughout this phase that Lewis will certainly need to provide support to the division to make sure that they can locate an orientation. It can be seen exactly how Krasnow has actually already made this transition much easier by making Lewis obtain associated with the division a year before his real departure. As per Bridges' Version, stage three will cause openness to knowing, High energy and commitment as individuals will welcome the adjustment (Bridges, 2004).
Vrio Analysis
Maslow's Requirement power structure: The OB concern pertaining to instability at the workplace has been caused first of all by the change in administration as well as second of all by the fact that the merger will certainly no longer be initiated. Abraham Maslow in his Theory of 'Demands Pecking order' (appendix 5) has discusses the significance of 'safety needs as being a reduced level demand of a human for setting off motivation. As seen in the pyramid shared in appendix 3, we can see just how 'the need to really feel safe and secure and untouched' goes to the 2nd level of requirements. Before a staff member can be made to create mentally, he needs to have his 'Physiological 'and 'Safety' needs satisfied. This suggests that unless the employees are made to really feel safe concerning their present work standing in A Costly Train Journey B they might not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for A Costly Train Journey B Case Study

Implication of Analysis.

The OB analysis has looked at different concepts to comprehend exactly how to cope with the present circumstance available. The complying with three options have been proposed to aid Lewis handle the business difficulties in the advertising department. Each of these options has been proposed for alleviating the shift required to bring the marketing department in accordance with the requirements of the market and also for making the cultural adjustment that would certainly follow when the present leader leaves.

Integration of advertising and marketing features. Separating Adverting and also Manufacturing features. Integration of Advertising And Marketing with Operations.

Assessment of Alternatives.

Judith Shapiro who has actually earlier been talked to by Lewis during the earlier merging days has proficiency in business-to-business marketing along with company and also retail advertising and marketing experience. As soon as Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising to deal with both advertising and also advertising features.

The advantage of this approach is that it will certainly integrate both functions while lowering the need for hiring an additional source for advertising. In addition to this, Lewis would be heading the advertising division and in any case her substitute would certainly be needed for the existing duty that she is executing. The drawback of this alternative is that outside hiring may cause bitterness from inner personnel that might be looking at the placement of EVP after Lewis takes control of Krasnow's placement.

Dividing Adverting and also Manufacturing: Provided the affordable stress as well as high top quality work needed from the advertising firm, it is recommended that Lewis ought to permit the production unit to be a separate feature from the marketing device. Since the majority of advertising companies had these two features as different devices, it makes even more sense to adhere to the standard.

Assimilation of Advertising with Procedures: Given that Lewis is already dealing with the advertising and marketing as well as operations departments all at once; it makes good sense to incorporate both functions considering that she has been successfully taking care of both ends. The truth that both divisions already have significant differences over allowance of resources suggests that this assimilation might have the ability to cause consistency especially as Lewis would certainly be heading both ends.However there are various disadvantages of this step particularly as it would certainly place way too much concern over Lewis's shoulders. The truth that Lewis needs to adapt her management style for the advertising division recommends that these 2 departments would certainly be culturally varied. In addition to this, Lewis might not have the ability to apply one type of leadership style to both divisions which can lead to inadequacy in either one of both functions.


An analysis of the 3 choices suggests that combination of advertising and also procedures would not be a feasible step due to the substantial distinctions in between both departments despite the fact that presently Lewis is managing both. While separation of the manufacturing function may have been a positive action for the marketing division, the reality that it would suggest putting a 3rd feature under Lewis's wing means this should be stayed clear of. The assimilation of the advertising department is the best alternative in terms of obtaining the optimal arise from the division. An action prepare for this option is talked about listed below.

Action Strategy.
Lewis will certainly take over the function of EVP Advertising after Krasnow leaves.

Marketing and advertising functions would be merged.

Judith Shapiro will be hired to take Lewis's location as SVP of advertising and marketing.

Production feature will certainly continue to be part of advertising and marketing under advertising feature.

Lewis will certainly separate herself from operations.

An autonomous management design with staff member empowerment will certainly be used in advertising and marketing division.

Open door plan and emphasis on cross department interaction will certainly be targeted at eliminating disharmony.

Backup plan.

If the integration does not work out as planned, a backup plan would certainly follow which would certainly divide the manufacturing feature from the advertising and marketing function to reduce the tons on the SVP of advertising and marketing. In case Judith Shapiro does not get employed, Lewis will be heading the marketing division without an SVP. Because case the manufacturing function will definitely be divided by putting it under an SVP production.