Acquiring Intellect Managing The Integration Of Knowledge Intensive Acquisitions Case Study Solution


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Acquiring Intellect Managing The Integration Of Knowledge Intensive Acquisitions Case Study Solution

Background and Facts

Acquiring Intellect Managing The Integration Of Knowledge Intensive Acquisitions a workplace supplies seller for little as well as average sized companies has lately been involved in planning for a merging with its competitor House Deport, which has impacted efficiency degrees in departmentswith the senior manager associated with lawful problems presented by the federal Profession Commission. With the Advertising and marketing Head putting forward the information of his separation from the company in one year, Jeannie Lewis, the current head of procedures has actually been asked to take the role in the near future. With obstacles in the form of a possible cultural change and also reduced employee morale, the organization is in need of a total reengineering initiative at the advertising and marketing department.

Issue Statement
Porter's 5 Forces Analysis
The potential cultural modification at the advertising and marketing division of Acquiring Intellect Managing The Integration Of Knowledge Intensive Acquisitions is boosting uncertainty in the workplace leading to various challenges for the Jeannie Lewis who would be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant role in impacting calculated decisions because Stapes Inc. needed to abandon its plans of merging with Office Deport after the Federal Trade Compensation's treatment at the same time. Offered the truth that the shop has an international visibility with branches in UK, U.S.A., Canada and Germany, political consider each of these countries might have the ability to influence performance or strategic goals. Federal Profession Commission's antitrust suit against the merging used up useful time of the organization's senior management recommending that 'political' factors can have severe ramifications for a worldwide company.

Economic Factors: Financial factors such as the development of small companies in the worldwide situation recommend that Acquiring Intellect Managing The Integration Of Knowledge Intensive Acquisitions is growing in an environment where there is prospective development of businesses. Reality that store clients are primarily looking for office supplies for residence workplaces suggests that the market has an increasing trend of business owners and also residence based companies.

Social factors: Social fads in the economy show that customers are searching for benefit as well as eye-catching prices. Marketing research shows how the consumer for Acquiring Intellect Managing The Integration Of Knowledge Intensive Acquisitions lacks awareness regarding discovering options which can offer a mix of comfort and also affordable.

Technical factors: Innovation plays a vital role in Acquiring Intellect Managing The Integration Of Knowledge Intensive Acquisitions's organisation method particularly as the company is piloting Innovation facilities which would use technology sales as well as support in the form of memory upgrades, outer installments. (Recap of INSECT in appendix 2).

OB Issues and Effects.

Numerous underlying Business Behavior concerns can be seen in Acquiring Intellect Managing The Integration Of Knowledge Intensive Acquisitions's case as highlighted in this section.

Concerns about cultural modification: There is uneasiness about a social change that would take place once Todd Krasnow leaves from his placement as the Executive Vice President of Marketing with most of the staff members currently revealing discontent over this prospective action. This expected change has developed stress and anxiety in the office which has actually been paired with the previous anxiety of preparing the company for a potential merging with Home Deport.
Pest Analysis
Difficult Task Environment for Newcomers: There is shortage of workers that can match the difficult setting of a fast-paced organization. Not just does this cause problem in discovering the right individuals, it puts stress on new hires as can not stand up to the speed and pressure that the organization anticipates them to birth.

Double Reporting Lines: Newcomers find this organizational society cumbersome and also challenging to manage specifically as dotted line partnerships are suggested to be weak as a whole and objective setting as well as efficiency evaluation is still done by the strong line supervisor. This means that beginners might shed quality concerning their particular functions as well as objectives especially as dotted line reporting does not maintain them in straight communication with the solid line supervisors.

Bitterness From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower rather than Bridget Coles even though it had actually been hypothesized that the last would take Krasnow's position came as a strike to her morale. Lewis may have been qualified and proper for the job however the reality that Kransnow's departure would certainly make Coles a straight report to Lewis might have been the reason for Coles' resignation from services.

Concern & Work Instability: Concern and insecurity can be identified as 2 significant issues that Lewis would certainly be taking care of particularly as the merger has actually currently be terminated and two senior executives of the marketing division would certainly be leaving. The whole duty of the department would be dropping on Lewis's shoulders who would not just supervise of brining concerning a social modification but would additionally have to verify herself in her brand-new role.

Incompatible Administration Style of Leader: Lewis's monitoring style and also its conflict with the advertising department's function can additionally be viewed as an OB challenge particularly as she has actually been used to handling issues in the operations department where personnel are educated to concentrate on procedures and also get them right. The advertising and marketing division on the various other hand can be seen as a group of people who are made use of to being nurtured by Krasnow that focused much more on outcome than processes.

Interdepartmental Differences: Interdepartmental differences between 3 departments, marketing, merchandizing as well as procedures respectively over the allotment of the advertising mix can be recognized as one more OB worry. Although the advertising division does not share the exact same vision as the various other 2 divisions concerning the aloocation of the advertising and marketing mix twoards promos and also advertsing, the merchandizing and operations departments do not concur over the advertising mix allocation amongst each other either.

Disintegration in Advertising And Marketing Department: Disintegration between the marketing and advertising departments can be identified as another OB problem which can need further focus. The fact that the marketing and advertising areas in the marketing department are disconnected is protecting against both departments from acquiring from each various other's experience and competence. Integration of advertising and marketing with retailing as well as operations would certainly end up being harder if the marketing department itself is disintegrated which can be an additional potential OB problem.

Acquiring Intellect Managing The Integration Of Knowledge Intensive Acquisitions Analysis

Different concepts have actually been made use of to clarify the scenarios to get more clearness about the situation at hand.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Theory X, the majority of supervisors believe that subordinates are easy and lazy, have little ambition as well as resist adjustment. The hard variation of this concept emphasized coercion, tight controls, hazards and penalties. Gradually it creates reduced performance, subtle sabotage and also competition (Deal, 2003). Although the scenario at Acquiring Intellect Managing The Integration Of Knowledge Intensive Acquisitions is not completely complying with Theory X, it can be seen that new hires are discovering this setting rather difficult which may ultimately bring about a higher inclination of the administration towards Theory X. According to McGregor's promoted sight, which he called Theory Y, the vital task of the administration is to set up organizational problems so that individuals can attain their own goals best by routing their initiatives towards business rewards. If individuals find no satisfaction in their job, the monitoring would have little option but to rely on theory X and external control (Bargain, 2003). Even while analyzing Lewis's monitoring design, theory X may have appropriated in the operations division somewhat however the Advertising division would certainly need dependence on Concept Y in order to get the creative thinking as well as creativity from the groups.

Tuckman's Synergy Concept: As far as Lewis's concern concerning bringing consistency between the marketing and advertising division is worried, this would originally result in clash as reviewed by Bruce Tuckman in his 'Teamwork Theory'. (Tuckman, 1965). According to Tuckman's concept displayed in appendix 3, throughout the preliminary stage of group advancement, individuals may not bond, as they are hectic discovering their place in the group. By integrating the marketing and advertising department's work, there may coincide preliminary disconnect which might bring about the second phase of 'storming' where the groups challenge each other. It is just throughout the third stage or 'norming' when they would certainly come with each other to share ideas before the group can bring around synergy in the 4th phase 'performing'.

Bridges' Transition Design: According To William Bridge's theory (appendix 4), individuals are rather uneasy with change, which is noticeable by the circumstance at Acquiring Intellect Managing The Integration Of Knowledge Intensive Acquisitions The circumstance can be seen as a typical program of life if is researched according to Bridge's concept where he explains that individuals undergo 3 stages of change when they experience adjustment. 'Closing, shedding and Releasing', The Neutral Area and also 'The New Starting' (Bridges, 2004). When people exist with modification, they enter phase one and so there might be emotions like unhappiness, unpredictability, frustration, anger, worry, rejection as well as disorientation.The situation at the advertising division of Acquiring Intellect Managing The Integration Of Knowledge Intensive Acquisitions is similar so Lewis can get comfortable with the idea that it is not extraordinary actions. In the second phase, there may be a demand to bridge the space in between the brand-new and also old society so Lewis might need to encounter this ordeal as soon as Krasnow leaves. There may be reduced morale as well as low performance at this stage which ought to not be taken as a trouble. It is throughout this stage that Lewis will certainly have to provide guidance to the department to make sure that they can discover an orientation. It can be seen exactly how Krasnow has actually already made this transition much easier by making Lewis get involved in the division a year before his actual departure. Based on Bridges' Version, phase three will certainly bring about openness to knowing, High energy and also commitment as individuals will accept the change (Bridges, 2004).
Vrio Analysis
Abraham Maslow in his Theory of 'Needs Hierarchy' (appendix 5) has reviews the significance of 'protection needs as being a reduced level need of a human for causing inspiration. As seen in the pyramid shared in appendix 3, we can see just how 'the requirement to feel safe and secure as well as out of risk' is at the second degree of demands. Before a worker can be made to develop psychologically, he requires to have his 'Physical 'as well as 'Safety' requires met.

SWOT Analysis for Acquiring Intellect Managing The Integration Of Knowledge Intensive Acquisitions Case Study

Ramification of Analysis.

The OB analysis has actually taken a look at different concepts to comprehend how to deal with the current scenario available. The complying with 3 alternatives have actually been suggested to help Lewis deal with the organizational difficulties in the advertising and marketing department. Each of these alternatives has been suggested for alleviating the shift required to bring the marketing division according to the requirements of the marketplace as well as for making the social adjustment that would certainly follow when the existing leader leaves.

Integration of advertising and marketing features. Separating Adverting and Production features. Assimilation of Marketing with Workflow.

Analysis of Alternatives.

Assimilation of Marketing & Marketing Functions: The in-house advertising company of Acquiring Intellect Managing The Integration Of Knowledge Intensive Acquisitions is currently strength for the organization in terms of saving up on expenses associated with advertising and marketing and also promo. Given that no new recruitment has been done after Bridget Cole's departure with the coverage line being directly assigned to Krasnow for the marketing feature, this is a beneficial chance for integrating the advertising and marketing features. Judith Shapiro who has earlier been talked to by Lewis during the earlier merging days has expertise in business-to-business advertising together with company and also retail advertising experience. Once Krasnow leaves, Lewis can hire Shapiro as an EVP for marketing to deal with both marketing and advertising features.

The benefit of this technique is that it will integrate both functions while decreasing the need for hiring an added resource for advertising. Lewis would certainly be heading the advertising department and in any type of case her substitute would certainly be required for the present duty that she is carrying out. The disadvantage of this alternative is that outside hiring might produce bitterness from inner personnel that may be eying the placement of EVP after Lewis takes over Krasnow's position.

Separating Adverting and also Production: Offered the affordable pressures and high quality job required from the ad agency, it is recommended that Lewis needs to allow the production device to be a separate feature from the advertising system. Considering that a lot of advertising agencies had these two functions as separate devices, it makes more feeling to comply with the standard. Both features might be able to concentrate on their core activates a lot more successfully. However, the disadvantage of this technique would certainly be that additional costs would need to be borne for setting up separate production functions. In addition to this, a production head might have to be worked with which can increase expenses for the company.

Assimilation of Advertising with Operations: Since Lewis is already dealing with the advertising and marketing and also procedures divisions concurrently; it makes sense to integrate both features because she has actually been effectively taking care of both ends. The fact that the two departments already have significant differences over appropriation of sources recommends that this integration might have the ability to cause consistency especially as Lewis would be heading both ends.However there are various drawbacks of this move specifically as it would certainly put way too much burden over Lewis's shoulders. The fact that Lewis needs to adjust her administration style for the marketing department recommends that these two departments would certainly be culturally varied. In addition to this, Lewis may not have the ability to use one sort of management design to both departments which might cause inadequacy in either one of both functions.


An assessment of the three alternatives indicates that combination of advertising and marketing as well as operations would not be a feasible move due to the huge distinctions in between the 2 departments despite the fact that presently Lewis is managing both. While splitting up of the production function may have been a beneficial relocation for the advertising and marketing division, the reality that it would mean putting a third function under Lewis's wing suggests this need to be stayed clear of.

Action Strategy.
Lewis will take over the role of EVP Advertising and marketing after Krasnow leaves.

Marketing and advertising features would certainly be merged.

Judith Shapiro will be hired to take Lewis's area as SVP of advertising and marketing.

Manufacturing function will remain component of advertising and marketing under advertising feature.

Lewis will certainly divide herself from procedures.

A democratic leadership design with staff member empowerment will be utilized in advertising division.

Open door plan as well as emphasis on cross department communication will be aimed at removing discord.

Contingency plan.

If the assimilation does not work out as prepared, a backup plan would adhere to which would separate the production feature from the advertising and marketing function to decrease the tons on the SVP of marketing and advertising. In case Judith Shapiro does not get hired, Lewis will certainly be heading the marketing division without an SVP. Because case the manufacturing feature will definitely be divided by placing it under an SVP production.