Attorney Client Privilege Case Study Solution


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Attorney Client Privilege Case Study Analysis

Background and Facts

Attorney Client Privilege an office materials store for little and also medium sized services has actually lately been involved in planning for a merging with its rival Residence Deport, which has actually influenced performance degrees in departmentswith the senior supervisor associated with lawful difficulties put forth by the federal Profession Compensation. With the Advertising Head putting forward the news of his departure from the firm in one year, Jeannie Lewis, the current head of operations has actually been asked to take the function in the future. With difficulties in the type of a potential cultural modification and also low staff member morale, the organization needs a complete reengineering effort at the advertising department.

Issue Statement
Porter's 5 Forces Analysis
The prospective social adjustment at the marketing division of Attorney Client Privilege is increasing uncertainty in the working environment causing different challenges for the Jeannie Lewis that would be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in affecting tactical choices considering that Stapes Inc. had to desert its plans of combining with Workplace Deport after the Federal Trade Compensation's treatment while doing so. Provided the fact that the shop has an international existence with branches in UK, UNITED STATES, Canada and also Germany, political factors in each of these nations might be able to affect efficiency or tactical objectives. Federal Profession Payment's antitrust match versus the merger occupied valuable time of the company's senior management suggesting that 'political' factors can have major ramifications for a worldwide business.

Economic Factors: Financial factors such as the development of small businesses in the international situation suggest that Attorney Client Privilege is prospering in a setting where there is prospective growth of businesses. In addition to this, truth that store customers are mostly searching for office products for home offices suggests that the market has a climbing pattern of entrepreneurs as well as home companies.

Social factors: Social patterns in the economy show that clients are trying to find ease along with appealing rates. Market research shows how the client for Attorney Client Privilege does not have awareness about locating services which can provide a mix of convenience and also inexpensive.

Technological factors: Technology plays a vital duty in Attorney Client Privilege's company strategy especially as the organization is piloting Modern technology centers which would certainly use innovation sales and support in the form of memory upgrades, peripheral installments. (Recap of INSECT in appendix 2).

OB Issues and also Effects.

A number of underlying Business Actions issues can be seen in Attorney Client Privilege's case as highlighted in this section.

Uneasiness concerning cultural change: There is uneasiness regarding a social modification that would take place as soon as Todd Krasnow leaves from his placement as the Executive Vice President of Advertising with a lot of the employee already showing unhappiness over this possible step. This predicted modification has created anxiety in the workplace which has actually been coupled with the previous tension of preparing the company for a potential merger with Residence Deport.
Pest Analysis
Difficult Task Atmosphere for Newcomers: There is scarcity of workers that can match the difficult setting of a hectic organization. Not only does this result in trouble in discovering the appropriate people, it puts stress and anxiety on new hires as can not stand up to the speed and also stress that the organization anticipates them to bear.

Dual Reporting Lines: Beginners find this business society cumbersome as well as difficult to manage specifically as populated line connections are meant to be weak generally and unbiased setting and efficiency assessment is still done by the strong line manager. This means that novices might lose clarity concerning their respective roles and also purposes especially as dotted line coverage does not maintain them in direct interaction with the solid line supervisors.

Resentment From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor instead of Bridget Coles even though it had been guessed that the last would take Krasnow's placement came as a blow to her morale. Lewis may have been qualified and appropriate for the job but the reality that Kransnow's separation would make Coles a direct record to Lewis might have been the factor for Coles' resignation from solutions.

Worry & Work Instability: Concern and instability can be determined as two significant concerns that Lewis would certainly be managing particularly as the merging has actually now be terminated and two elderly executives of the marketing division would be leaving. The entire obligation of the department would certainly be falling on Lewis's shoulders that would certainly not simply be in charge of brining concerning a cultural change but would also have to prove herself in her new duty.

Incompatible Administration Design of Leader: Lewis's administration style and also its conflict with the marketing division's role can likewise be seen as an OB challenge specifically as she has actually been utilized to taking care of problems in the operations division where personnel are shown to concentrate on procedures as well as obtain them. The advertising and marketing division on the various other hand can be viewed as a team of individuals who are made use of to being nurtured by Krasnow that concentrated extra on result than procedures.

Interdepartmental Arguments: Interdepartmental differences in between three departments, marketing, merchandizing and operations respectively over the allowance of the marketing mix can be determined as one more OB issue. Although the advertising division does not share the very same vision as the other two departments regarding the aloocation of the advertising and marketing mix twoards promos as well as advertsing, the merchandizing and procedures departments do not concur over the marketing mix appropriation among one another either.

Fragmentation in Advertising And Marketing Division: Disintegration between the marketing and advertising departments can be identified as another OB problem which could need further interest. The fact that the marketing and advertising areas in the advertising and marketing department are detached is stopping both divisions from getting from each other's experience and proficiency. Combination of advertising and marketing with merchandising and operations would come to be more difficult if the marketing department itself is disintegrated which can be an additional potential OB issue.

Attorney Client Privilege Analysis

Different concepts have actually been made use of to explain the situations to obtain more quality concerning the circumstance available.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, the majority of supervisors think that subordinates are passive as well as lazy, have little aspiration and resist modification. The circumstance at Attorney Client Privilege is not entirely complying with Theory X, it can be seen that brand-new hires are finding this environment instead demanding which might at some point lead to a greater disposition of the administration in the direction of Theory X. Even while examining Lewis's management design, theory X might have been appropriate in the procedures division to some degree yet the Advertising division would require reliance on Concept Y in order to get the creative thinking as well as creativity from the groups.

Tuckman's Teamwork Theory: As far as Lewis's issue regarding bringing harmony in between the advertising and advertising division is concerned, this would initially lead to contrast as discussed by Bruce Tuckman in his 'Synergy Theory'. By incorporating the advertising and marketing and advertising and marketing division's work, there may be the very same first separate which might lead to the 2nd stage of 'storming' where the teams test one an additional.

When people are offered with adjustment, they get in stage one and so there may be feelings like despair, uncertainty, stress, temper, fear, rejection and disorientation.The circumstance at the marketing division of Attorney Client Privilege is similar so Lewis can obtain comfy with the idea that it is not amazing actions. It is throughout this stage that Lewis will have to provide assistance to the department so that they can locate a sense of direction. It can be seen exactly how Krasnow has actually currently made this change much easier by making Lewis obtain included in the division a year prior to his real separation.
Vrio Analysis
Maslow's Requirement pecking order: The OB issue pertaining to instability at the work environment has actually been caused first of all by the change in management and also second of all by the reality that the merger will certainly no longer be initiated. Abraham Maslow in his Theory of 'Needs Hierarchy' (appendix 5) has reviews the value of 'safety and security requires as being a reduced level requirement of a human for activating inspiration. As seen in the pyramid cooperated appendix 3, we can see just how 'the requirement to feel secure and also safe' is at the 2nd degree of demands. Prior to a worker can be made to establish emotionally, he requires to have his 'Physical 'and 'Safety and security' needs satisfied. This indicates that unless the personnel are made to really feel secure regarding their present employment status in Attorney Client Privilege they may not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Attorney Client Privilege Case Study

Ramification of Analysis.

The OB analysis has looked at different concepts to recognize how to cope with the existing situation handy. The following three choices have been proposed to assist Lewis handle the business challenges in the advertising and marketing department. Each of these options has been suggested for easing the change required to bring the advertising and marketing division according to the requirements of the marketplace and also for making the social adjustment that would follow as soon as the existing leader leaves.

Combination of marketing and advertising features. Separating Adverting and Production functions. Assimilation of Advertising And Marketing with Procedures.

Evaluation of Alternatives.

Integration of Advertising & Marketing Functions: The internal advertising company of Attorney Client Privilege is already strength for the organization in terms of conserving up on expenses related to advertising and marketing and also promotion. Given that no brand-new employment has actually been done after Bridget Cole's separation with the reporting line being directly appointed to Krasnow for the advertising function, this is a desirable chance for incorporating the advertising and marketing functions. Judith Shapiro who has earlier been talked to by Lewis during the earlier merging days has expertise in business-to-business advertising in addition to agency and also retail advertising experience. As soon as Krasnow leaves, Lewis can hire Shapiro as an EVP for marketing to take care of both advertising and marketing features.

The benefit of this strategy is that it will incorporate both features while decreasing the need for employing an extra source for advertising and marketing. Along with this, Lewis would certainly be heading the marketing department as well as all the same her replacement would be needed for the current duty that she is carrying out. The downside of this alternative is that outside hiring may produce resentment from inner personnel that might be looking at the position of EVP after Lewis takes over Krasnow's placement.

Dividing Adverting and also Production: Given the competitive stress and also premium quality work called for from the ad agency, it is recommended that Lewis should allow the production unit to be a separate feature from the marketing device. Since many ad agency had these 2 features as separate devices, it makes even more sense to adhere to the standard. Both functions may be able to focus on their core turns on extra successfully. The drawback of this method would certainly be that additional costs would certainly have to be borne for setting up separate manufacturing features. Along with this, a manufacturing head might need to be hired which might enhance overheads for the company.

Integration of Advertising with Workflows: Considering that Lewis is already looking after the advertising as well as procedures departments simultaneously; it makes sense to incorporate both features given that she has been efficiently looking after both ends. The truth that the two divisions currently have significant differences over appropriation of sources recommends that this combination might be able to produce harmony especially as Lewis would be heading both ends.However there are different drawbacks of this relocation particularly as it would put way too much worry over Lewis's shoulders. The fact that Lewis has to adjust her management design for the advertising department recommends that these two departments would certainly be culturally varied. Lewis might not be able to use one type of leadership style to both departments which can result in ineffectiveness in either one of the two features.


An analysis of the 3 choices shows that integration of advertising and marketing and operations would certainly not be a feasible action because of the substantial distinctions in between the two departments although that currently Lewis is handling both. While separation of the production function might have been a desirable step for the advertising department, the truth that it would suggest positioning a third function under Lewis's wing implies this need to be stayed clear of. The integration of the marketing division is the most effective choice in terms of obtaining the ideal results from the department. An activity prepare for this choice is reviewed listed below.

Action Strategy.
Lewis will take over the role of EVP Advertising and marketing after Krasnow leaves.

Advertising and Marketing features would certainly be combined.

Judith Shapiro will certainly be hired to take Lewis's location as SVP of advertising and marketing.

Production function will certainly stay component of advertising and marketing under marketing function.

Lewis will separate herself from procedures.

An autonomous leadership style with employee empowerment will be made use of in marketing division.

Open door plan and focus on cross department interaction will certainly be aimed at eliminating disharmony.

Contingency strategy.

If the integration does not exercise as intended, a backup plan would certainly comply with which would separate the manufacturing function from the marketing function to lower the load on the SVP of advertising and marketing. In case Judith Shapiro does not obtain employed, Lewis will be heading the marketing department without an SVP. In that case the manufacturing function will absolutely be separated by putting it under an SVP manufacturing.