Attorney Client Privilege Case Study Analysis


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Background and Facts

Attorney Client Privilege an office products merchant for tiny and medium sized services has recently been involved in planning for a merger with its competitor Residence Deport, which has actually impacted efficiency degrees in departmentswith the senior supervisor associated with legal complications put forth by the federal Profession Commission. With the Advertising and marketing Head advancing the information of his departure from the company in one year, Jeannie Lewis, the existing head of operations has actually been asked to take the function in the near future. With obstacles in the form of a potential cultural modification and reduced worker morale, the organization needs a complete reengineering effort at the advertising department.

Trouble Statement
Porter's 5 Forces Analysis
The potential social change at the advertising and marketing department of Attorney Client Privilege is enhancing unpredictability in the working environment leading to different difficulties for the Jeannie Lewis who would be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in impacting critical choices since Stapes Inc. had to desert its plans of combining with Office Deport after the Federal Trade Commission's intervention in the process. Provided the reality that the store has an international visibility with branches in UK, U.S.A., Canada and Germany, political factors in each of these nations may be able to affect performance or critical goals. Federal Profession Payment's antitrust suit versus the merging occupied beneficial time of the company's elderly administration recommending that 'political' factors can have major ramifications for a worldwide organisation.

Economic Factors: Economic factors such as the development of small companies in the worldwide scenario suggest that Attorney Client Privilege is prospering in an atmosphere where there is prospective growth of services. Fact that shop consumers are mostly looking for workplace supplies for house offices recommends that the market has an increasing pattern of entrepreneurs and home based companies.

Social factors: Social trends in the economic climate reveal that clients are searching for comfort along with eye-catching costs. Market research demonstrates how the customer for Attorney Client Privilege does not have understanding about locating options which can offer a combination of benefit as well as affordable.

Technological factors: Innovation plays an essential function in Attorney Client Privilege's company strategy particularly as the company is piloting Technology centers which would certainly use modern technology sales and also support in the kind of memory upgrades, outer installations. (Recap of PEST in appendix 2).

OB Issues and Symptoms.

Numerous underlying Organizational Actions issues can be seen in Attorney Client Privilege's case as highlighted in this section.

Concerns concerning social change: There is uneasiness about a cultural modification that would certainly occur as soon as Todd Krasnow leaves from his position as the Executive Vice Head Of State of Advertising with most of the personnel currently revealing discontent over this potential step. This predicted modification has created stress and anxiety in the work environment which has actually been combined with the past tension of preparing the firm for a potential merging with House Deport.
Pest Analysis
Difficult Task Atmosphere for Newcomers: There is scarcity of employees that can match the demanding environment of a fast-paced organization. Not only does this lead to problem in locating the right individuals, it puts stress and anxiety on brand-new hires as can not hold up against the pace and also pressure that the company anticipates them to bear.

Dual Coverage Lines: Newcomers locate this organizational society difficult and also tough to manage specifically as populated line relationships are meant to be weaker in general as well as objective setup as well as performance examination is still done by the solid line manager. This suggests that novices could shed clearness concerning their particular duties and purposes especially as dotted line reporting does not keep them in direct interaction with the strong line managers.

Animosity From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower rather than Bridget Coles despite the fact that it had actually been speculated that the last would take Krasnow's placement came as an impact to her spirits. Lewis might have been qualified as well as appropriate for the job but the fact that Kransnow's departure would make Coles a direct record to Lewis might have been the factor for Coles' resignation from services.

Worry & Task Insecurity: Anxiety and insecurity can be recognized as two major problems that Lewis would be dealing with especially as the merging has now be cancelled and also two elderly executives of the advertising department would certainly be leaving. The whole duty of the division would certainly be dropping on Lewis's shoulders that would not just supervise of brining regarding a cultural change however would additionally have to confirm herself in her brand-new function.

Incompatible Monitoring Design of Leader: Lewis's administration style as well as its conflict with the advertising department's function can also be seen as an OB obstacle especially as she has actually been used to managing issues in the procedures department where workers are instructed to focus on procedures and get them. The advertising division on the various other hand can be seen as a team of people who are made use of to being nurtured by Krasnow who focused much more on result than processes.

Interdepartmental Disagreements: Interdepartmental disputes between 3 divisions, advertising and marketing, merchandizing as well as procedures respectively over the allowance of the marketing mix can be determined as one more OB issue. Although the advertising and marketing division does not share the very same vision as the various other two divisions relating to the aloocation of the advertising mix twoards promotions and advertsing, the merchandizing and also procedures divisions do not concur over the advertising mix allotment amongst each other either.

Fragmentation in Advertising And Marketing Division: Fragmentation in between the advertising and marketing departments can be determined as one more OB problem which might require more focus. The reality that the advertising and marketing areas in the advertising department are separated is preventing both departments from getting from each various other's experience as well as know-how. Combination of marketing with retailing and also procedures would certainly end up being harder if the advertising division itself is degenerated which can be an additional prospective OB worry.

Attorney Client Privilege Analysis

Various theories have actually been utilized to explain the scenarios to obtain additional quality regarding the circumstance available.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Concept X, many managers believe that staffs are easy and also careless, have little ambition as well as stand up to change. The situation at Attorney Client Privilege is not entirely complying with Concept X, it can be seen that new hires are discovering this environment instead demanding which might ultimately lead to a greater disposition of the administration towards Concept X. Also while analyzing Lewis's management style, concept X might have been ideal in the operations department to some extent yet the Advertising department would call for dependence on Theory Y in order to obtain the creativity and originality from the groups.

Tuckman's Synergy Concept: As much as Lewis's issue about bringing harmony in between the marketing and marketing department is worried, this would initially lead to contrast as talked about by Bruce Tuckman in his 'Synergy Theory'. By combining the marketing and also marketing division's job, there might be the same first detach which might lead to the 2nd phase of 'storming' where the teams challenge one an additional.

Bridges' Change Version: As per William Bridge's concept (appendix 4), people are fairly awkward with adjustment, which is apparent by the circumstance at Attorney Client Privilege The situation can be seen as a normal course of life if is studied as per Bridge's concept where he clarifies that individuals experience 3 phases of change when they experience change. 'Ending, shedding and Letting go', The Neutral Area and also 'The New Starting' (Bridges, 2004). When people exist with modification, they go into stage one and so there might be emotions like despair, unpredictability, stress, anger, concern, denial and disorientation.The scenario at the advertising division of Attorney Client Privilege is comparable so Lewis can get comfortable with the concept that it is not amazing behavior. In the second stage, there may be a need to link the space between the brand-new as well as old society so Lewis may need to face this challenge when Krasnow leaves. There may be low morale as well as low performance at this stage which should not be taken as a setback. It is during this stage that Lewis will certainly have to give assistance to the department to make sure that they can find a sense of direction. It can be seen how Krasnow has currently made this shift easier by making Lewis obtain involved in the division a year before his actual separation. As per Bridges' Model, phase 3 will bring about openness to understanding, High power and commitment as people will welcome the adjustment (Bridges, 2004).
Vrio Analysis
Maslow's Need power structure: The OB concern pertaining to insecurity at the workplace has been triggered to start with by the change in administration and secondly by the reality that the merging will certainly no longer be started. Abraham Maslow in his Theory of 'Demands Power structure' (appendix 5) has reviews the significance of 'protection requires as being a lower level requirement of a human for triggering inspiration. As seen in the pyramid shared in appendix 3, we can see exactly how 'the need to really feel safe and untouched' is at the second degree of needs. Prior to a worker can be made to establish emotionally, he needs to have his 'Physical 'as well as 'Safety and security' needs satisfied. This suggests that unless the personnel are made to really feel safe regarding their current employment status in Attorney Client Privilege they may not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Attorney Client Privilege Case Study

Implication of Analysis.

The OB analysis has actually checked out numerous concepts to comprehend how to manage the existing scenario handy. The complying with three choices have actually been recommended to assist Lewis manage the business obstacles in the marketing department. Each of these choices has actually been recommended for relieving the shift needed to bring the marketing department according to the needs of the market and for making the cultural modification that would follow once the current leader leaves.

Integration of advertising and marketing functions. Dividing Adverting and also Production features. Combination of Advertising And Marketing with Operations.

Examination of Alternatives.

Assimilation of Advertising And Marketing & Advertising And Marketing Functions: The internal marketing agency of Attorney Client Privilege is currently stamina for the company in regards to conserving up on overheads related to marketing and also promotion. Since no new employment has been done after Bridget Cole's departure with the reporting line being straight appointed to Krasnow for the advertising function, this is a positive chance for incorporating the advertising and marketing functions. Judith Shapiro that has earlier been talked to by Lewis throughout the earlier merger days has expertise in business-to-business advertising in addition to firm as well as retail advertising and marketing experience. Once Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising and marketing to manage both marketing and advertising functions.

The advantage of this approach is that it will certainly incorporate both features while reducing the demand for hiring an extra source for marketing. In addition to this, Lewis would be heading the advertising department and all the same her replacement would be required for the present role that she is carrying out. The disadvantage of this choice is that exterior hiring might bring about bitterness from interior workers who may be considering the setting of EVP after Lewis takes over Krasnow's placement.

Dividing Adverting as well as Production: Offered the competitive stress and also high quality work required from the advertising and marketing agency, it is recommended that Lewis must allow the production unit to be a separate feature from the advertising and marketing system. Since most marketing firms had these 2 features as different devices, it makes more sense to adhere to the norm.

Assimilation of Advertising with Workflows: Considering that Lewis is already looking after the marketing and procedures divisions at the same time; it makes sense to incorporate the two features since she has been efficiently dealing with both ends. The fact that the two departments already have significant differences over allowance of resources recommends that this combination might have the ability to bring about harmony specifically as Lewis would be heading both ends.However there are various downsides of this action especially as it would certainly put too much burden over Lewis's shoulders. The fact that Lewis needs to adapt her monitoring style for the advertising department suggests that these two divisions would certainly be culturally diverse. Lewis might not be able to use one kind of management style to both divisions which might result in inefficiency in either one of the 2 features.


An assessment of the 3 options suggests that assimilation of advertising as well as operations would certainly not be a viable move due to the vast differences in between both departments despite the fact that presently Lewis is managing both. While splitting up of the production feature might have been a beneficial relocation for the marketing department, the fact that it would certainly indicate putting a 3rd function under Lewis's wing suggests this ought to be stayed clear of as well. The integration of the advertising department is the best option in terms of getting the ideal results from the division. An activity prepare for this option is reviewed listed below.

Action Strategy.
Lewis will certainly take over the role of EVP Advertising after Krasnow leaves.

Marketing and advertising functions would be merged.

Judith Shapiro will certainly be worked with to take Lewis's area as SVP of advertising and marketing.

Production feature will certainly stay component of advertising under advertising and marketing function.

Lewis will divide herself from procedures.

A democratic management style with staff member empowerment will be made use of in marketing division.

Open door plan and focus on cross departmental interaction will be aimed at removing disharmony.

Backup strategy.

If the assimilation does not exercise as prepared, a contingency plan would certainly follow which would divide the production function from the advertising and marketing function to lower the load on the SVP of marketing and advertising. In case Judith Shapiro does not obtain worked with, Lewis will certainly be heading the advertising division without an SVP. Because case the manufacturing feature will absolutely be separated by placing it under an SVP production.