Blair Howard Developing An Exceptional Presentation A Case Study Analysis


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Blair Howard Developing An Exceptional Presentation A Case Study Solution

Background and Facts

Blair Howard Developing An Exceptional Presentation A a workplace materials retailer for little as well as medium sized organisations has actually lately been associated with planning for a merger with its rival Home Deport, which has actually influenced effectiveness degrees in departmentswith the elderly supervisor associated with lawful complications presented by the federal Profession Payment. With the Advertising and marketing Head putting forward the information of his separation from the company in one year, Jeannie Lewis, the existing head of procedures has been asked to take the duty in the near future. With difficulties in the type of a prospective social modification and reduced employee spirits, the company needs a complete reengineering initiative at the marketing department.

Issue Statement

The potential cultural adjustment at the advertising department of Blair Howard Developing An Exceptional Presentation A is raising unpredictability in the workplace resulting in different difficulties for the Jeannie Lewis that would certainly be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major function in influencing tactical choices given that Stapes Inc. had to desert its plans of merging with Workplace Deport after the Federal Trade Commission's intervention in the process. Given the fact that the shop has an international visibility with branches in UK, USA, Canada and Germany, political consider each of these nations might be able to influence performance or tactical objectives. Federal Trade Compensation's antitrust match against the merger took up beneficial time of the company's elderly administration recommending that 'political' factors can have significant effects for an international organisation.

Economic Factors: Economic factors such as the appearance of local business in the global situation suggest that Blair Howard Developing An Exceptional Presentation A is thriving in an environment where there is prospective development of organisations. Reality that store consumers are primarily looking for office supplies for house workplaces recommends that the market has a climbing fad of business owners and also house based businesses.

Social factors: Social trends in the economic situation show that clients are trying to find ease as well as eye-catching prices. Marketing research shows how the consumer for Blair Howard Developing An Exceptional Presentation A does not have recognition about discovering services which can supply a combination of ease and also inexpensive.

Technological factors: Modern technology plays an important duty in Blair Howard Developing An Exceptional Presentation A's business method particularly as the organization is piloting Innovation facilities which would certainly provide innovation sales and also assistance in the type of memory upgrades, outer setups. (Recap of PEST in appendix 2).

OB Issues and also Manifestations.

Numerous underlying Organizational Actions issues can be seen in Blair Howard Developing An Exceptional Presentation A's case as highlighted in this area.

Worries concerning social adjustment: There is apprehension concerning a cultural change that would occur once Todd Krasnow leaves from his placement as the Exec Vice Head Of State of Advertising with the majority of the employee currently showing discontent over this potential move. This expected modification has developed stress and anxiety in the workplace which has actually been coupled with the previous stress of preparing the company for a prospective merger with Home Deport.

Stressful Job Setting for Newcomers: There is lack of employees that can match the stressful setting of a fast-paced company. Not only does this bring about difficulty in locating the appropriate individuals, it puts anxiety on brand-new hires as can not withstand the speed and also stress that the company anticipates them to birth.

Twin Coverage Lines: Novices find this business culture cumbersome and also challenging to deal with particularly as populated line relationships are suggested to be weak as a whole and unbiased setup and efficiency examination is still done by the strong line manager. This implies that novices might lose quality regarding their particular functions and goals especially as populated line coverage does not keep them in straight interaction with the strong line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor rather than Bridget Coles although it had actually been speculated that the latter would certainly take Krasnow's position came as a strike to her spirits. Lewis might have been capable as well as appropriate for the job however the truth that Kransnow's departure would make Coles a straight report to Lewis may have been the reason for Coles' resignation from solutions.

Concern & Work Insecurity: Concern as well as instability can be identified as two significant concerns that Lewis would be taking care of particularly as the merger has currently be terminated and also 2 senior execs of the advertising and marketing department would be leaving. The entire obligation of the division would be falling on Lewis's shoulders that would not simply supervise of brining regarding a social adjustment however would likewise need to show herself in her new function.

Inappropriate Management Design of Leader: Lewis's administration style and its incompatibility with the advertising and marketing division's role can additionally be seen as an OB difficulty particularly as she has actually been made use of to dealing with issues in the procedures department where personnel are instructed to concentrate on procedures as well as get them. The advertising department on the other hand can be seen as a team of people who are utilized to being supported by Krasnow who concentrated extra on output than processes.

Interdepartmental Arguments: Interdepartmental disagreements between three divisions, advertising and marketing, merchandizing and also operations respectively over the allotment of the advertising mix can be identified as an additional OB worry. Although the advertising and marketing department does not share the very same vision as the other 2 departments pertaining to the aloocation of the advertising mix twoards promotions as well as advertsing, the merchandizing and procedures divisions do not agree over the advertising mix appropriation amongst each other either.

Fragmentation in Advertising And Marketing Department: Fragmentation in between the advertising and marketing departments can be recognized as an additional OB concern which could require further focus. The fact that the advertising and marketing sections in the advertising and marketing division are detached is stopping both divisions from getting from each other's experience and knowledge. Integration of advertising and marketing with retailing and also operations would certainly come to be more difficult if the marketing department itself is broken down which can be another potential OB concern.

Blair Howard Developing An Exceptional Presentation A Analysis

Different concepts have been made use of to explain the scenarios to obtain more quality regarding the situation at hand.

McGregor's Theory X & Y: According to Douglas McGregor's Concept X, the majority of managers believe that staffs are passive and also lazy, have little aspiration as well as resist modification. The scenario at Blair Howard Developing An Exceptional Presentation A is not totally complying with Theory X, it can be seen that brand-new hires are finding this environment instead difficult which might at some point lead to a greater disposition of the administration towards Theory X. Also while assessing Lewis's management design, concept X may have been suitable in the procedures department to some level yet the Advertising department would call for reliance on Concept Y in order to obtain the creative thinking and also originality from the groups.

Tuckman's Team effort Concept: Regarding Lewis's worry about bringing harmony in between the advertising and marketing department is worried, this would originally result in clash as reviewed by Bruce Tuckman in his 'Team effort Concept'. (Tuckman, 1965). As per Tuckman's theory shown in appendix 3, throughout the preliminary stage of team development, people might not bond, as they are hectic discovering their location in the group. By incorporating the marketing and advertising division's job, there might be the same preliminary detach which might cause the 2nd phase of 'storming' where the teams test each other. Nevertheless, it is only throughout the third stage or 'norming' when they would certainly collaborate to share ideas prior to the team can cause harmony in the fourth phase 'carrying out'.

When people are presented with adjustment, they go into phase one and also so there may be feelings like despair, unpredictability, disappointment, temper, worry, denial and also disorientation.The scenario at the marketing department of Blair Howard Developing An Exceptional Presentation A is comparable so Lewis can get comfortable with the concept that it is not phenomenal behavior. It is throughout this phase that Lewis will certainly have to offer support to the division so that they can find a sense of direction. It can be seen exactly how Krasnow has already made this shift simpler by making Lewis get included in the division a year before his real separation.

Maslow's Need hierarchy: The OB issue pertaining to instability at the workplace has been caused first of all by the adjustment in administration as well as secondly by the reality that the merger will certainly no more be launched. Abraham Maslow in his Theory of 'Needs Pecking order' (appendix 5) has talks about the value of 'security requires as being a reduced degree demand of a human for setting off inspiration. As seen in the pyramid cooperated appendix 3, we can see exactly how 'the need to feel safe as well as out of danger' goes to the second degree of needs. Prior to a staff member can be made to create emotionally, he needs to have his 'Physiological 'and also 'Safety' requires met. This suggests that unless the workers are made to feel safe and secure concerning their existing employment condition in Blair Howard Developing An Exceptional Presentation A they might not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Blair Howard Developing An Exceptional Presentation A Case Study

Effects of Analysis.

The OB analysis has actually considered various concepts to recognize just how to cope with the existing circumstance available. The adhering to three choices have actually been recommended to help Lewis manage the business obstacles in the advertising division. Each of these options has been suggested for relieving the transition needed to bring the advertising department according to the demands of the marketplace and also for making the social modification that would follow when the present leader leaves.

Assimilation of advertising and marketing functions. Dividing Adverting and Production functions. Combination of Advertising with Procedures.

Analysis of Alternatives.

Judith Shapiro that has actually earlier been spoken with by Lewis during the earlier merger days has expertise in business-to-business advertising and marketing along with company and retail marketing experience. Once Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising to manage both advertising and marketing and also advertising functions.

The advantage of this method is that it will certainly incorporate the two features while lowering the demand for hiring an extra resource for marketing. In addition to this, Lewis would certainly be heading the advertising and marketing department and also all the same her replacement would be needed for the existing duty that she is performing. The drawback of this choice is that outside hiring may cause bitterness from internal workers who may be eying the placement of EVP after Lewis takes control of Krasnow's placement.

Separating Adverting as well as Production: Provided the affordable stress and top quality work needed from the advertising agency, it is suggested that Lewis should enable the production system to be a separate function from the marketing system. Since many advertising agencies had these 2 features as separate systems, it makes even more feeling to comply with the standard. Along with this, both features might be able to focus on their core activates more successfully. Nevertheless, the drawback of this technique would certainly be that extra costs would certainly have to be borne for setting up different production features. In addition to this, a manufacturing head might need to be worked with which could increase overheads for the organization.

Integration of Advertising And Marketing with Procedures: Since Lewis is currently taking care of the advertising and marketing and procedures divisions concurrently; it makes feeling to integrate the two functions given that she has been effectively taking treatment of both ends. The truth that Lewis has to adapt her monitoring style for the advertising department recommends that these 2 divisions would certainly be culturally diverse.


An analysis of the three choices indicates that assimilation of marketing and procedures would certainly not be a viable action due to the substantial distinctions in between the two divisions in spite of the fact that presently Lewis is managing both. While separation of the manufacturing feature may have been a positive action for the marketing division, the fact that it would certainly indicate placing a third function under Lewis's wing means this ought to be stayed clear of.

Action Plan.

Lewis will certainly take control of the role of EVP Advertising and marketing after Krasnow leaves.

Advertising and Marketing features would be combined.

Judith Shapiro will be worked with to take Lewis's place as SVP of marketing and advertising.

Manufacturing feature will certainly remain part of advertising and marketing under advertising feature.

Lewis will separate herself from operations.

An autonomous leadership style with staff member empowerment will be used in advertising and marketing department.

Open door policy as well as emphasis on cross departmental communication will be targeted at eliminating disharmony.

Backup strategy.

If the assimilation does not work out as prepared, a contingency plan would certainly comply with which would divide the manufacturing feature from the advertising feature to reduce the load on the SVP of advertising and marketing. In case Judith Shapiro does not get employed, Lewis will certainly be heading the advertising and marketing division without an SVP. Because case the production feature will absolutely be divided by placing it under an SVP manufacturing.