Dealing With A Toxic Boss B Case Study Solution


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Dealing With A Toxic Boss B Case Study Analysis

Background and Facts

Dealing With A Toxic Boss B an office products retailer for tiny and moderate sized businesses has recently been involved in preparing for a merging with its competitor Residence Deport, which has actually affected performance degrees in departmentswith the elderly manager associated with legal issues put forth by the federal Trade Commission. With the Advertising Head putting forward the information of his departure from the firm in one year, Jeannie Lewis, the existing head of procedures has been asked to take the duty in the future. With difficulties in the form of a potential cultural change and also low worker morale, the organization wants a complete reengineering effort at the advertising division.

Trouble Declaration
Porter's 5 Forces Analysis
The potential cultural modification at the advertising and marketing department of Dealing With A Toxic Boss B is increasing unpredictability in the working environment bring about numerous difficulties for the Jeannie Lewis who would certainly be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant function in influencing tactical choices considering that Stapes Inc. had to abandon its plans of merging with Office Deport after the Federal Trade Payment's treatment while doing so. Offered the fact that the store has an international visibility with branches in UK, UNITED STATES, Canada as well as Germany, political factors in each of these nations might be able to influence efficiency or strategic objectives. Federal Trade Payment's antitrust fit against the merger took up beneficial time of the organization's senior administration suggesting that 'political' factors can have severe implications for a worldwide company.

Economic Factors: Economic factors such as the introduction of small businesses in the worldwide scenario suggest that Dealing With A Toxic Boss B is growing in an atmosphere where there is prospective growth of businesses. Reality that shop customers are mostly looking for office materials for home workplaces recommends that the market has a rising pattern of business owners and home based services.

Social factors: Social patterns in the economic situation reveal that clients are trying to find ease as well as attractive costs. Market research shows how the customer for Dealing With A Toxic Boss B lacks understanding regarding discovering solutions which can use a mix of benefit as well as inexpensive.

Technical factors: Innovation plays a vital duty in Dealing With A Toxic Boss B's organisation method particularly as the company is piloting Technology centers which would supply modern technology sales as well as support in the form of memory upgrades, outer setups. (Recap of PARASITE in appendix 2).

OB Issues and Symptoms.

Several underlying Organizational Behavior problems can be seen in Dealing With A Toxic Boss B's case as highlighted in this section.

Worries concerning social modification: There is concern concerning a cultural modification that would certainly happen as soon as Todd Krasnow leaves from his setting as the Executive Vice President of Advertising And Marketing with the majority of the employee already revealing unhappiness over this prospective step. This expected modification has actually produced tension in the work environment which has been combined with the previous stress and anxiety of preparing the company for a possible merger with Home Deport.
Pest Analysis
Difficult Task Atmosphere for Newcomers: There is scarcity of employees that can match the demanding environment of a hectic company. Not only does this result in difficulty in locating the ideal individuals, it puts stress on new hires as can not hold up against the rate and stress that the company anticipates them to birth.

Twin Coverage Lines: Newcomers find this organizational culture cumbersome and also difficult to cope with especially as dotted line relationships are implied to be weaker generally and also unbiased setting as well as efficiency evaluation is still done by the solid line manager. This suggests that beginners could lose quality about their respective roles as well as goals particularly as populated line reporting does not keep them in straight communication with the solid line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower as opposed to Bridget Coles despite the fact that it had actually been hypothesized that the last would certainly take Krasnow's setting came as a blow to her spirits. Lewis might have been capable and proper for the work yet the truth that Kransnow's separation would make Coles a straight record to Lewis may have been the reason for Coles' resignation from solutions.

Anxiety & Task Insecurity: Concern and instability can be identified as 2 significant problems that Lewis would certainly be taking care of especially as the merging has currently be terminated as well as 2 senior execs of the advertising department would be leaving. The entire duty of the department would certainly be dropping on Lewis's shoulders that would certainly not just supervise of brining regarding a cultural modification yet would certainly also have to show herself in her brand-new role.

Inappropriate Monitoring Style of Leader: Lewis's management style as well as its incompatibility with the advertising and marketing department's role can additionally be seen as an OB obstacle especially as she has been made use of to managing problems in the procedures division where workers are shown to focus on processes as well as get them. The advertising division on the other hand can be seen as a team of people that are utilized to being supported by Krasnow who concentrated much more on result than procedures.

Interdepartmental Disagreements: Interdepartmental differences in between 3 departments, advertising, merchandizing and also operations specifically over the allowance of the advertising and marketing mix can be identified as one more OB worry. The marketing department does not share the exact same vision as the other 2 divisions regarding the aloocation of the advertising mix twoards promos as well as advertsing, the merchandizing and operations divisions do not agree over the advertising mix allocation among one another either.

Fragmentation in Advertising And Marketing Department: Fragmentation between the marketing and advertising divisions can be recognized as another OB issue which might need further attention. The reality that the advertising and marketing areas in the advertising department are disconnected is protecting against both divisions from getting from each other's experience and also experience. Integration of advertising with merchandising and also procedures would certainly end up being more difficult if the advertising division itself is disintegrated which can be one more potential OB concern.

Dealing With A Toxic Boss B Analysis

Different theories have actually been utilized to explain the conditions to get further quality concerning the situation handy.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, most supervisors think that subordinates are easy and lazy, have little ambition and stand up to change. The scenario at Dealing With A Toxic Boss B is not completely complying with Theory X, it can be seen that new hires are locating this environment rather demanding which might at some point lead to a greater inclination of the administration towards Theory X. Even while examining Lewis's monitoring style, concept X might have been ideal in the operations division to some degree yet the Advertising division would require dependence on Concept Y in order to obtain the creativity as well as originality from the groups.

Tuckman's Teamwork Concept: As much as Lewis's problem about bringing harmony between the advertising and marketing as well as advertising division is concerned, this would initially lead to clash as talked about by Bruce Tuckman in his 'Team effort Concept'. By incorporating the advertising and marketing and also advertising and marketing department's job, there may be the exact same initial disconnect which can lead to the 2nd phase of 'storming' where the teams challenge one another.

When people are provided with adjustment, they enter phase one and also so there might be feelings like unhappiness, unpredictability, disappointment, rage, anxiety, denial and disorientation.The circumstance at the advertising division of Dealing With A Toxic Boss B is similar so Lewis can get comfortable with the concept that it is not remarkable actions. It is during this phase that Lewis will certainly have to give assistance to the division so that they can locate a feeling of instructions. It can be seen just how Krasnow has currently made this shift much easier by making Lewis get involved in the division a year before his real separation.
Vrio Analysis
Abraham Maslow in his Theory of 'Needs Pecking order' (appendix 5) has reviews the importance of 'security requires as being a reduced degree need of a human for triggering inspiration. As seen in the pyramid shared in appendix 3, we can see how 'the demand to really feel secure as well as out of risk' is at the second degree of needs. Before a worker can be made to establish emotionally, he requires to have his 'Physiological 'and also 'Safety' needs satisfied.

SWOT Analysis for Dealing With A Toxic Boss B Case Study

Effects of Analysis.

The OB analysis has actually taken a look at different theories to understand just how to cope with the existing scenario handy. The adhering to 3 options have been proposed to help Lewis take care of the organizational difficulties in the marketing division. Each of these alternatives has been suggested for alleviating the shift needed to bring the advertising division according to the requirements of the market and for making the cultural modification that would comply with once the present leader leaves.

Assimilation of marketing and advertising functions. Separating Adverting as well as Production functions. Integration of Advertising And Marketing with Procedures.

Assessment of Alternatives.

Combination of Advertising And Marketing & Advertising Functions: The internal advertising company of Dealing With A Toxic Boss B is already toughness for the organization in terms of saving up on overheads related to advertising as well as promo. Considering that no brand-new employment has been done after Bridget Cole's departure with the reporting line being directly assigned to Krasnow for the advertising and marketing feature, this is a favorable chance for integrating the advertising and marketing functions. Judith Shapiro who has earlier been interviewed by Lewis during the earlier merger days has proficiency in business-to-business advertising and marketing in addition to firm as well as retail advertising and marketing experience. When Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising and marketing to take care of both advertising and marketing functions.

The benefit of this technique is that it will certainly incorporate both features while decreasing the demand for hiring an additional resource for advertising and marketing. Lewis would be heading the advertising department and in any kind of case her substitute would certainly be needed for the present function that she is carrying out. The drawback of this alternative is that exterior hiring may produce resentment from interior employees who may be looking at the position of EVP after Lewis takes over Krasnow's placement.

Separating Adverting and Production: Given the affordable stress and also high quality job required from the advertising agency, it is advised that Lewis should allow the manufacturing device to be a separate function from the advertising system. Given that most advertising agencies had these 2 functions as different devices, it makes even more feeling to adhere to the norm. Along with this, both features may have the ability to focus on their core turns on much more successfully. The disadvantage of this strategy would certainly be that added expenses would have to be birthed for setting up different production features. A production head may have to be worked with which can boost expenses for the organization.

Integration of Advertising with Workflows: Considering that Lewis is currently taking care of the marketing and operations departments at the same time; it makes sense to integrate the 2 features since she has been efficiently taking care of both ends. The reality that Lewis has to adapt her administration style for the advertising and marketing division suggests that these two divisions would certainly be culturally diverse.


An analysis of the three choices indicates that integration of marketing and procedures would not be a feasible move due to the vast distinctions between the two departments regardless of the reality that currently Lewis is handling both. While splitting up of the production feature might have been a positive move for the marketing division, the truth that it would certainly imply positioning a 3rd function under Lewis's wing implies this should be stayed clear of.

Action Plan.
Lewis will take control of the duty of EVP Marketing after Krasnow leaves.

Marketing and advertising functions would certainly be combined.

Judith Shapiro will be hired to take Lewis's area as SVP of marketing and advertising.

Production function will remain part of marketing under advertising and marketing function.

Lewis will certainly separate herself from operations.

An autonomous management style with worker empowerment will be utilized in advertising department.

Open up door plan and focus on cross departmental communication will certainly be aimed at eliminating discord.

Backup plan.

If the assimilation does not exercise as planned, a backup plan would certainly follow which would certainly separate the production function from the marketing feature to lower the tons on the SVP of marketing and advertising. In case Judith Shapiro does not get employed, Lewis will be heading the advertising department without an SVP. In that case the manufacturing function will absolutely be separated by placing it under an SVP manufacturing.