Dealing With A Toxic Boss B Case Study Help


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Dealing With A Toxic Boss B Case Study Help

Background and Facts

Dealing With A Toxic Boss B a workplace products store for tiny as well as average sized companies has lately been involved in preparing for a merging with its competitor Residence Deport, which has impacted performance levels in departmentswith the senior manager associated with legal problems put forth by the government Profession Compensation. With the Advertising and marketing Head advancing the news of his separation from the company in one year, Jeannie Lewis, the present head of procedures has been asked to take the function in the near future. With obstacles in the type of a potential cultural change and reduced employee spirits, the organization needs a total reengineering initiative at the advertising department.

Issue Declaration
Porter's 5 Forces Analysis
The prospective cultural modification at the advertising department of Dealing With A Toxic Boss B is boosting uncertainty in the workplace causing various obstacles for the Jeannie Lewis that would certainly be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in influencing critical decisions considering that Stapes Inc. had to desert its plans of combining with Workplace Deport after the Federal Trade Payment's treatment in the process. Given the fact that the store has a worldwide existence with branches in UK, U.S.A., Canada and also Germany, political consider each of these nations may be able to impact efficiency or critical objectives. Federal Profession Payment's antitrust match against the merger used up valuable time of the organization's senior management recommending that 'political' factors can have severe effects for an international company.

Economic Factors: Financial factors such as the emergence of small businesses in the global situation suggest that Dealing With A Toxic Boss B is prospering in an atmosphere where there is possible development of companies. Fact that store customers are primarily looking for office products for house workplaces suggests that the market has an increasing fad of business owners and also house based services.

Social factors: Social patterns in the economic climate show that clients are searching for comfort along with eye-catching rates. Marketing research demonstrates how the client for Dealing With A Toxic Boss B lacks recognition concerning discovering options which can use a mix of comfort as well as low costs.

Technical factors: Modern technology plays an important duty in Dealing With A Toxic Boss B's organisation technique specifically as the company is piloting Modern technology facilities which would provide technology sales and also assistance in the kind of memory upgrades, peripheral installations. (Recap of PEST in appendix 2).

OB Issues as well as Manifestations.

Numerous underlying Organizational Behavior problems can be seen in Dealing With A Toxic Boss B's case as highlighted in this section.

Uneasiness about cultural modification: There is apprehension concerning a cultural modification that would take place as soon as Todd Krasnow leaves from his setting as the Executive Vice President of Marketing with the majority of the personnel already showing unhappiness over this prospective relocation. This predicted change has actually developed stress in the workplace which has been coupled with the past stress of preparing the company for a possible merging with Home Deport.
Pest Analysis
Demanding Work Setting for Newcomers: There is lack of workers that can match the difficult environment of a hectic company. Not only does this lead to trouble in finding the appropriate people, it places anxiety on new hires as can not hold up against the pace as well as stress that the organization anticipates them to bear.

Dual Reporting Lines: Newcomers discover this organizational culture troublesome and hard to cope with particularly as dotted line connections are indicated to be weaker as a whole and unbiased setup and performance analysis is still done by the solid line manager. This suggests that newcomers might shed clearness concerning their respective duties and also goals specifically as populated line coverage does not maintain them in direct interaction with the solid line supervisors.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower rather than Bridget Coles even though it had been guessed that the latter would certainly take Krasnow's position came as a blow to her spirits. Lewis may have been capable and appropriate for the task however the fact that Kransnow's departure would make Coles a direct record to Lewis might have been the reason for Coles' resignation from solutions.

Fear & Job Instability: Fear and instability can be identified as 2 major concerns that Lewis would be handling specifically as the merging has actually currently be cancelled and 2 senior execs of the advertising and marketing division would be leaving. The entire duty of the division would certainly be falling on Lewis's shoulders who would certainly not just supervise of brining regarding a cultural adjustment but would certainly additionally have to verify herself in her brand-new function.

Incompatible Management Style of Leader: Lewis's administration design as well as its incompatibility with the marketing department's duty can likewise be seen as an OB difficulty specifically as she has been made use of to taking care of concerns in the procedures department where personnel are instructed to concentrate on procedures and also obtain them. The advertising and marketing department on the other hand can be seen as a group of people that are utilized to being supported by Krasnow that focused a lot more on outcome than processes.

Interdepartmental Disagreements: Interdepartmental differences in between three divisions, advertising and marketing, merchandizing as well as operations specifically over the allocation of the advertising mix can be identified as one more OB concern. The advertising and marketing division does not share the exact same vision as the various other two departments relating to the aloocation of the marketing mix twoards promos and advertsing, the merchandizing and also procedures divisions do not agree over the advertising mix allowance among one another either.

Disintegration in Advertising Division: Disintegration between the advertising and marketing divisions can be identified as an additional OB problem which could require additional attention. The fact that the marketing and advertising areas in the advertising division are detached is preventing both departments from gaining from each other's experience and also proficiency. Integration of marketing with merchandising and also operations would come to be harder if the advertising department itself is disintegrated which can be one more prospective OB worry.

Dealing With A Toxic Boss B Analysis

Various theories have actually been made use of to discuss the scenarios to get additional clearness about the scenario at hand.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, the majority of managers believe that subordinates are easy and also careless, have little aspiration as well as resist modification. The difficult version of this theory emphasized browbeating, limited controls, hazards and penalties. In time it creates low performance, refined sabotage and rivalry (Bargain, 2003). The situation at Dealing With A Toxic Boss B is not entirely adhering to Concept X, it can be seen that new hires are finding this atmosphere instead stressful which may ultimately lead to a better inclination of the management towards Theory X. Based on McGregor's promoted sight, which he called Theory Y, the crucial job of the monitoring is to prepare organizational problems to ensure that individuals can attain their very own objectives best by routing their efforts towards organizational rewards. If people locate no satisfaction in their work, the administration would have little option but to rely upon concept X and external control (Offer, 2003). Also while assessing Lewis's management design, concept X may have appropriated in the procedures department to some extent however the Advertising division would require dependence on Theory Y in order to get the creativity as well as creativity from the groups.

Tuckman's Teamwork Concept: As much as Lewis's concern about bringing harmony between the advertising as well as advertising department is concerned, this would initially lead to contrast as discussed by Bruce Tuckman in his 'Team effort Theory'. By integrating the advertising and also advertising and marketing division's job, there may be the exact same first separate which can lead to the 2nd phase of 'storming' where the teams challenge one another.

When individuals are provided with modification, they get in stage one and also so there may be emotions like sadness, unpredictability, disappointment, anger, fear, denial and disorientation.The circumstance at the advertising division of Dealing With A Toxic Boss B is similar so Lewis can obtain comfortable with the concept that it is not phenomenal habits. It is during this stage that Lewis will certainly have to offer advice to the division so that they can find a sense of direction. It can be seen how Krasnow has already made this transition less complicated by making Lewis get entailed in the department a year before his actual separation.
Vrio Analysis
Maslow's Requirement power structure: The OB problem related to instability at the office has actually been activated firstly by the adjustment in administration and secondly by the fact that the merging will certainly no longer be initiated. Abraham Maslow in his Theory of 'Needs Hierarchy' (appendix 5) has goes over the importance of 'safety and security needs as being a reduced level demand of a human for activating inspiration. As seen in the pyramid cooperated appendix 3, we can see how 'the need to feel safe and also unharmed' is at the 2nd level of requirements. Prior to a worker can be made to develop emotionally, he needs to have his 'Physiological 'and 'Safety and security' needs fulfilled. This indicates that unless the workers are made to feel protected concerning their present employment status in Dealing With A Toxic Boss B they may not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Dealing With A Toxic Boss B Case Study

Effects of Analysis.

The OB analysis has actually looked at various theories to recognize just how to deal with the present scenario handy. The following 3 choices have actually been suggested to assist Lewis manage the business obstacles in the advertising department. Each of these alternatives has actually been recommended for easing the shift needed to bring the marketing division in accordance with the demands of the marketplace and also for making the cultural modification that would certainly follow as soon as the current leader leaves.

Assimilation of marketing and advertising features. Dividing Adverting as well as Production features. Combination of Advertising with Operations.

Evaluation of Alternatives.

Combination of Marketing & Advertising Functions: The internal advertising firm of Dealing With A Toxic Boss B is already strength for the company in terms of conserving up on expenses connected to advertising and marketing as well as promo. Since no brand-new employment has been done after Bridget Cole's departure with the reporting line being straight designated to Krasnow for the marketing function, this is a beneficial possibility for incorporating the advertising and marketing functions. Judith Shapiro that has earlier been interviewed by Lewis during the earlier merging days has proficiency in business-to-business advertising along with firm and retail marketing experience. When Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising and marketing to handle both advertising and marketing features.

The advantage of this method is that it will certainly incorporate the two functions while reducing the need for working with an extra resource for marketing. Along with this, Lewis would be heading the marketing division and also regardless her replacement would be needed for the present role that she is doing. The downside of this option is that external hiring may bring about resentment from inner employees that might be looking at the setting of EVP after Lewis takes control of Krasnow's position.

Dividing Adverting and also Production: Provided the competitive pressures and also high quality work needed from the advertising agency, it is recommended that Lewis ought to permit the manufacturing unit to be a separate feature from the advertising device. Because most advertising agencies had these two functions as different systems, it makes more feeling to comply with the norm. Both features might be able to focus on their core triggers a lot more effectively. Nevertheless, the drawback of this method would certainly be that additional expenses would have to be borne for establishing different manufacturing features. Along with this, a production head may have to be worked with which could increase overheads for the organization.

Combination of Marketing with Procedures: Considering that Lewis is already taking care of the advertising as well as operations divisions concurrently; it makes feeling to integrate the two features considering that she has actually been effectively taking treatment of both ends. The reality that Lewis has to adjust her administration design for the advertising division recommends that these two departments would certainly be culturally diverse.


An analysis of the 3 options indicates that integration of advertising and marketing and operations would not be a possible move due to the large distinctions between the two divisions although that currently Lewis is handling both. While separation of the production feature might have been a beneficial action for the marketing division, the truth that it would indicate putting a 3rd feature under Lewis's wing implies this should be prevented also. The combination of the marketing division is the best choice in regards to obtaining the optimum results from the department. An activity plan for this alternative is discussed listed below.

Action Strategy.
Lewis will certainly take control of the duty of EVP Marketing after Krasnow leaves.

Advertising and Marketing features would certainly be combined.

Judith Shapiro will be worked with to take Lewis's area as SVP of marketing and advertising.

Manufacturing function will certainly continue to be part of advertising under marketing feature.

Lewis will certainly divide herself from operations.

A democratic management design with employee empowerment will be made use of in advertising division.

Open up door policy and focus on cross department communication will be targeted at eliminating disharmony.

Backup strategy.

If the integration does not work out as prepared, a backup plan would certainly follow which would divide the production feature from the advertising feature to reduce the lots on the SVP of marketing and advertising. In case Judith Shapiro does not get hired, Lewis will certainly be heading the marketing department without an SVP. In that case the production feature will absolutely be separated by putting it under an SVP manufacturing.