Martha Hires The Good And The Bad Of Working With Clients Case Study Solution


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Background and Facts

Martha Hires The Good And The Bad Of Working With Clients a workplace materials seller for little and also medium sized businesses has actually recently been associated with planning for a merging with its rival Residence Deport, which has actually impacted effectiveness degrees in departmentswith the senior supervisor associated with lawful problems put forth by the federal Profession Payment. With the Marketing Head putting forward the news of his departure from the company in one year, Jeannie Lewis, the existing head of operations has been asked to take the function in the near future. With difficulties in the type of a potential cultural change and reduced employee spirits, the company is in need of a complete reengineering initiative at the marketing division.

Trouble Declaration

The possible cultural change at the advertising division of Martha Hires The Good And The Bad Of Working With Clients is enhancing uncertainty in the working environment resulting in numerous challenges for the Jeannie Lewis who would certainly be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant function in influencing strategic decisions since Stapes Inc. had to desert its strategies of merging with Workplace Deport after the Federal Trade Commission's intervention while doing so. Given the reality that the shop has an international existence with branches in UK, USA, Canada and Germany, political factors in each of these countries may be able to affect efficiency or critical objectives. Federal Profession Commission's antitrust suit versus the merger used up valuable time of the organization's senior monitoring suggesting that 'political' factors can have significant ramifications for a global business.

Economic Factors: Financial factors such as the appearance of small businesses in the global scenario recommend that Martha Hires The Good And The Bad Of Working With Clients is growing in an atmosphere where there is potential growth of companies. Along with this, fact that shop clients are mainly looking for workplace materials for home offices suggests that the market has a climbing pattern of entrepreneurs as well as home services.

Social factors: Social fads in the economic situation reveal that consumers are seeking comfort as well as eye-catching costs. Market research shows how the client for Martha Hires The Good And The Bad Of Working With Clients does not have recognition regarding discovering remedies which can offer a combination of ease as well as affordable.

Technological factors: Modern technology plays a vital role in Martha Hires The Good And The Bad Of Working With Clients's company method especially as the company is piloting Innovation facilities which would certainly supply modern technology sales and assistance in the type of memory upgrades, peripheral installations. (Recap of INSECT in appendix 2).

OB Issues as well as Symptoms.

Numerous underlying Organizational Habits concerns can be seen in Martha Hires The Good And The Bad Of Working With Clients's case as highlighted in this area.

Apprehensions concerning cultural modification: There is apprehension regarding a cultural change that would certainly happen when Todd Krasnow leaves from his placement as the Exec Vice President of Advertising And Marketing with the majority of the personnel currently showing discontent over this potential move. This anticipated adjustment has actually produced anxiety in the workplace which has actually been combined with the previous anxiety of preparing the company for a prospective merger with House Deport.

Difficult Job Environment for Newcomers: There is shortage of workers that can match the stressful atmosphere of a busy company. Not just does this result in problem in discovering the appropriate individuals, it puts tension on brand-new hires as can not stand up to the rate as well as pressure that the organization anticipates them to bear.

Twin Reporting Lines: Newbies discover this organizational culture difficult and difficult to cope with especially as dotted line partnerships are meant to be weak in general as well as unbiased setup as well as efficiency evaluation is still done by the strong line supervisor. This indicates that beginners can shed quality concerning their respective roles and objectives especially as dotted line reporting does not keep them in direct interaction with the strong line supervisors.

Bitterness From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower rather than Bridget Coles despite the fact that it had actually been speculated that the last would certainly take Krasnow's placement came as an impact to her morale. Lewis might have been qualified and also ideal for the job however the reality that Kransnow's separation would make Coles a direct record to Lewis might have been the reason for Coles' resignation from solutions.

Concern & Work Instability: Worry and also insecurity can be identified as two significant concerns that Lewis would be managing particularly as the merger has actually currently be terminated as well as 2 elderly executives of the advertising department would certainly be leaving. The entire duty of the department would certainly be dropping on Lewis's shoulders who would certainly not just be in charge of brining about a cultural change but would certainly additionally have to show herself in her brand-new role.

Inappropriate Management Design of Leader: Lewis's management style and its conflict with the advertising and marketing division's role can additionally be seen as an OB obstacle specifically as she has actually been made use of to managing issues in the operations department where employees are instructed to concentrate on procedures as well as obtain them right. The marketing department on the various other hand can be seen as a group of people who are used to being supported by Krasnow who concentrated a lot more on result than processes.

Interdepartmental Disagreements: Interdepartmental disputes in between three divisions, advertising, merchandizing and also procedures specifically over the allocation of the advertising mix can be recognized as one more OB worry. Although the advertising department does not share the same vision as the various other 2 departments relating to the aloocation of the advertising mix twoards promotions and advertsing, the merchandizing and operations departments do not concur over the marketing mix appropriation amongst each other either.

Disintegration in Advertising And Marketing Division: Fragmentation between the advertising and marketing departments can be identified as one more OB issue which could need more interest. The reality that the advertising and marketing areas in the advertising and marketing department are disconnected is avoiding both departments from gaining from each other's experience as well as knowledge. Combination of advertising and marketing with retailing and operations would come to be more difficult if the advertising and marketing division itself is broken down which can be another possible OB issue.

Martha Hires The Good And The Bad Of Working With Clients Analysis

Various theories have been made use of to explain the conditions to get additional clarity about the circumstance available.

McGregor's Theory X & Y: According to Douglas McGregor's Theory X, many supervisors think that juniors are easy and lazy, have little aspiration and stand up to change. The situation at Martha Hires The Good And The Bad Of Working With Clients is not totally adhering to Concept X, it can be seen that brand-new hires are discovering this environment instead difficult which may ultimately lead to a higher disposition of the monitoring in the direction of Theory X. Also while assessing Lewis's administration style, concept X may have been ideal in the procedures department to some level however the Advertising division would certainly call for dependence on Concept Y in order to get the creativity as well as creativity from the groups.

Tuckman's Teamwork Theory: As much as Lewis's worry regarding bringing consistency between the advertising and also marketing division is concerned, this would initially lead to contrast as reviewed by Bruce Tuckman in his 'Teamwork Theory'. By incorporating the marketing and also advertising and marketing division's work, there may be the exact same first detach which could lead to the 2nd phase of 'storming' where the teams test one an additional.

Bridges' Shift Design: As per William Bridge's concept (appendix 4), individuals are rather awkward with modification, which is evident by the scenario at Martha Hires The Good And The Bad Of Working With Clients The situation can be viewed as a regular program of life if is researched based on Bridge's concept where he discusses that people go through three phases of change when they experience change. 'End, shedding as well as Releasing', The Neutral Zone and 'The New Beginning' (Bridges, 2004). When people are presented with change, they go into phase one therefore there might be emotions like unhappiness, uncertainty, disappointment, anger, concern, denial as well as disorientation.The circumstance at the advertising and marketing division of Martha Hires The Good And The Bad Of Working With Clients is comparable so Lewis can obtain comfortable with the concept that it is not phenomenal behavior. In the second phase, there may be a demand to link the void in between the brand-new and old culture so Lewis may need to encounter this ordeal when Krasnow leaves. There might be low morale as well as low productivity at this phase which ought to not be taken as an obstacle. It is during this phase that Lewis will certainly need to provide support to the division to make sure that they can locate an orientation. It can be seen how Krasnow has actually currently made this shift much easier by making Lewis get involved in the department a year prior to his actual separation. Based on Bridges' Model, stage 3 will certainly produce visibility to learning, High power as well as commitment as individuals will certainly accept the adjustment (Bridges, 2004).

Maslow's Requirement power structure: The OB concern pertaining to instability at the workplace has been activated firstly by the modification in administration as well as secondly by the reality that the merger will certainly no longer be launched. Abraham Maslow in his Concept of 'Requirements Power structure' (appendix 5) has talks about the value of 'safety needs as being a lower degree demand of a human for activating inspiration. As seen in the pyramid cooperated appendix 3, we can see just how 'the need to really feel safe and secure as well as unharmed' goes to the 2nd degree of needs. Prior to a staff member can be made to develop mentally, he requires to have his 'Physical 'and 'Safety and security' requires fulfilled. This suggests that unless the personnel are made to feel safe regarding their existing work condition in Martha Hires The Good And The Bad Of Working With Clients they may not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Martha Hires The Good And The Bad Of Working With Clients Case Study

Effects of Analysis.

The OB analysis has actually taken a look at different theories to comprehend how to manage the current situation at hand. The following three options have actually been recommended to help Lewis manage the business challenges in the advertising and marketing department. Each of these alternatives has been suggested for reducing the shift needed to bring the advertising department in line with the requirements of the market and also for making the social modification that would certainly follow once the current leader leaves.

Combination of advertising and marketing functions. Dividing Adverting as well as Production features. Assimilation of Advertising with Procedures.

Analysis of Alternatives.

Judith Shapiro that has actually earlier been talked to by Lewis throughout the earlier merger days has know-how in business-to-business advertising along with company as well as retail advertising experience. Once Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising and marketing to manage both marketing and also advertising and marketing features.

The benefit of this technique is that it will certainly incorporate both features while minimizing the need for hiring an extra resource for advertising and marketing. Lewis would be heading the advertising department as well as in any kind of case her substitute would be required for the existing role that she is carrying out. The downside of this option is that exterior hiring might bring about resentment from inner employees that may be looking at the setting of EVP after Lewis takes over Krasnow's setting.

Separating Adverting as well as Manufacturing: Offered the affordable stress as well as high quality job needed from the advertising agency, it is suggested that Lewis must enable the manufacturing system to be a different feature from the marketing device. Considering that a lot of advertising agencies had these 2 functions as different units, it makes even more feeling to adhere to the standard. Both functions might be able to concentrate on their core turns on much more successfully. The drawback of this strategy would certainly be that additional prices would have to be birthed for establishing up separate production features. Along with this, a production head might need to be worked with which could increase overheads for the company.

Integration of Advertising And Marketing with Workflows: Since Lewis is currently looking after the advertising and marketing and procedures departments simultaneously; it makes good sense to incorporate both features given that she has actually been effectively caring for both ends. The fact that both divisions currently have major distinctions over appropriation of sources suggests that this assimilation may have the ability to cause harmony particularly as Lewis would be heading both ends.However there are different negative aspects of this action particularly as it would place too much problem over Lewis's shoulders. The reality that Lewis needs to adjust her management style for the marketing division suggests that these 2 divisions would be culturally diverse. Lewis may not be able to use one kind of management style to both departments which could result in inadequacy in either one of the two features.


An analysis of the 3 options indicates that integration of marketing as well as procedures would not be a viable relocation due to the vast differences in between the 2 divisions despite the fact that presently Lewis is handling both. While separation of the manufacturing function may have been a positive relocation for the advertising and marketing department, the reality that it would suggest putting a 3rd feature under Lewis's wing suggests this should be stayed clear of.

Activity Strategy.

Lewis will certainly take over the duty of EVP Advertising after Krasnow leaves.

Marketing and advertising functions would certainly be merged.

Judith Shapiro will certainly be worked with to take Lewis's place as SVP of marketing and advertising.

Production feature will certainly stay component of advertising and marketing under advertising function.

Lewis will divide herself from operations.

An autonomous leadership style with worker empowerment will certainly be utilized in advertising and marketing division.

Open door policy as well as focus on cross departmental communication will certainly be targeted at eliminating dissonance.

Contingency plan.

If the integration does not work out as prepared, a contingency plan would follow which would divide the manufacturing function from the marketing function to lower the tons on the SVP of marketing and advertising. In case Judith Shapiro does not get worked with, Lewis will certainly be heading the marketing division without an SVP. Because case the manufacturing function will most definitely be separated by putting it under an SVP manufacturing.