Wal Mart Stores Inc Case Study Solution


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Wal Mart Stores Inc Case Study Solution

Background and Facts

Wal Mart Stores Inc a workplace products seller for small as well as medium sized companies has actually recently been associated with planning for a merging with its competitor Home Deport, which has actually impacted performance levels in departmentswith the senior manager involved in legal issues put forth by the federal Profession Compensation. With the Advertising and marketing Head putting forward the news of his departure from the company in one year, Jeannie Lewis, the present head of procedures has been asked to take the function in the future. With obstacles in the form of a potential cultural change and also low employee spirits, the company requires a total reengineering effort at the advertising department.

Issue Declaration

The possible social modification at the marketing division of Wal Mart Stores Inc is enhancing uncertainty in the working environment causing numerous challenges for the Jeannie Lewis that would be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant role in affecting calculated choices given that Stapes Inc. had to abandon its strategies of combining with Workplace Deport after the Federal Trade Payment's intervention at the same time. Given the fact that the store has a global visibility with branches in UK, UNITED STATES, Canada as well as Germany, political consider each of these countries may be able to impact efficiency or strategic goals. Federal Trade Compensation's antitrust suit against the merger used up beneficial time of the organization's elderly monitoring recommending that 'political' factors can have significant ramifications for a global business.

Economic Factors: Economic factors such as the introduction of local business in the worldwide scenario recommend that Wal Mart Stores Inc is thriving in an atmosphere where there is prospective development of organisations. Truth that shop clients are primarily looking for office supplies for home offices recommends that the market has an increasing pattern of entrepreneurs and also home based businesses.

Social factors: Social trends in the economy reveal that customers are seeking ease along with eye-catching costs. Marketing research shows how the client for Wal Mart Stores Inc does not have recognition concerning finding options which can provide a combination of benefit as well as inexpensive.

Technical factors: Modern technology plays a crucial duty in Wal Mart Stores Inc's company strategy specifically as the company is piloting Modern technology facilities which would certainly use technology sales and also assistance in the kind of memory upgrades, peripheral setups. (Summary of INSECT in appendix 2).

OB Issues and Manifestations.

Several underlying Organizational Behavior issues can be seen in Wal Mart Stores Inc's case as highlighted in this section.

Worries regarding cultural change: There is apprehension about a cultural change that would occur when Todd Krasnow leaves from his setting as the Exec Vice President of Marketing with most of the employee already revealing unhappiness over this potential action. This anticipated adjustment has actually created anxiety in the office which has been combined with the past stress of preparing the firm for a potential merging with House Deport.

Difficult Task Atmosphere for Newcomers: There is lack of employees that can match the stressful atmosphere of a fast-paced organization. Not only does this cause difficulty in finding the appropriate individuals, it places tension on brand-new hires as can not hold up against the speed as well as stress that the organization expects them to bear.

Dual Coverage Lines: Beginners locate this business culture difficult and hard to handle specifically as populated line partnerships are suggested to be weak as a whole and also objective setup and also efficiency assessment is still done by the strong line manager. This means that newbies can lose quality about their respective functions and also objectives particularly as populated line reporting does not maintain them in direct interaction with the solid line managers.

Animosity From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor instead of Bridget Coles despite the fact that it had been speculated that the latter would certainly take Krasnow's placement came as an impact to her morale. Lewis may have been qualified as well as proper for the task however the fact that Kransnow's departure would make Coles a direct report to Lewis may have been the factor for Coles' resignation from services.

Concern & Job Insecurity: Fear as well as instability can be determined as 2 significant concerns that Lewis would certainly be taking care of especially as the merging has currently be cancelled and two senior execs of the advertising and marketing division would be leaving. The entire duty of the department would certainly be falling on Lewis's shoulders who would not simply supervise of brining about a social adjustment but would also need to prove herself in her brand-new function.

Inappropriate Monitoring Design of Leader: Lewis's administration style as well as its incompatibility with the advertising department's role can additionally be seen as an OB obstacle especially as she has actually been made use of to handling concerns in the operations division where employees are instructed to concentrate on processes and get them. The advertising and marketing department on the other hand can be seen as a group of individuals that are made use of to being nurtured by Krasnow that concentrated much more on outcome than processes.

Interdepartmental Disagreements: Interdepartmental disputes in between 3 departments, marketing, merchandizing and procedures respectively over the allotment of the marketing mix can be recognized as another OB issue. The advertising division does not share the exact same vision as the various other two departments concerning the aloocation of the advertising mix twoards promos as well as advertsing, the merchandizing as well as procedures departments do not agree over the marketing mix allotment among one another either.

Disintegration in Advertising Department: Fragmentation between the advertising and marketing divisions can be recognized as an additional OB issue which could require more focus. The fact that the marketing and advertising areas in the advertising and marketing division are disconnected is preventing both divisions from gaining from each other's experience and also expertise. Assimilation of advertising with retailing as well as procedures would come to be more difficult if the advertising department itself is degenerated which can be an additional potential OB issue.

Wal Mart Stores Inc Analysis

Various theories have been used to describe the situations to get further clarity about the scenario available.

McGregor's Theory X & Y: According to Douglas McGregor's Theory X, a lot of supervisors think that juniors are easy and careless, have little ambition as well as stand up to change. The situation at Wal Mart Stores Inc is not totally following Theory X, it can be seen that brand-new hires are finding this atmosphere rather difficult which may ultimately lead to a higher inclination of the administration towards Theory X. Also while analyzing Lewis's administration design, theory X might have been appropriate in the procedures division to some level but the Marketing division would require reliance on Concept Y in order to obtain the creative thinking and creativity from the teams.

Tuckman's Team effort Concept: As far as Lewis's issue about bringing harmony in between the marketing and advertising and marketing department is worried, this would at first lead to clash as discussed by Bruce Tuckman in his 'Synergy Theory'. By incorporating the advertising and advertising department's work, there might be the exact same first disconnect which can lead to the 2nd stage of 'storming' where the groups test one another.

Bridges' Transition Model: According To William Bridge's concept (appendix 4), people are fairly unpleasant with change, which is apparent by the situation at Wal Mart Stores Inc The circumstance can be viewed as a normal program of life if is researched based on Bridge's concept where he describes that people experience three phases of shift when they experience change. 'Ending, losing and Letting go', The Neutral Area and also 'The New Starting' (Bridges, 2004). When individuals are presented with adjustment, they go into phase one therefore there may be feelings like unhappiness, unpredictability, aggravation, temper, fear, denial and disorientation.The scenario at the advertising and marketing department of Wal Mart Stores Inc is comparable so Lewis can get comfy with the idea that it is not extraordinary habits. In the 2nd stage, there may be a need to bridge the void between the new as well as old society so Lewis might have to encounter this experience as soon as Krasnow leaves. There might be low morale and also low performance at this stage which should not be taken as an obstacle. It is during this stage that Lewis will certainly have to provide advice to the department to make sure that they can locate an orientation. It can be seen just how Krasnow has actually already made this transition easier by making Lewis obtain associated with the division a year prior to his real separation. Based on Bridges' Version, stage three will bring about openness to understanding, High power and dedication as individuals will welcome the change (Bridges, 2004).

Maslow's Need hierarchy: The OB concern related to instability at the office has actually been caused firstly by the change in monitoring and secondly by the reality that the merger will no more be launched. Abraham Maslow in his Concept of 'Requirements Power structure' (appendix 5) has goes over the importance of 'protection needs as being a reduced level demand of a human for causing inspiration. As seen in the pyramid cooperated appendix 3, we can see how 'the need to really feel protected as well as out of danger' is at the 2nd level of demands. Prior to a staff member can be made to create psychologically, he requires to have his 'Physiological 'and also 'Safety' needs fulfilled. This shows that unless the employees are made to really feel protected about their present employment status in Wal Mart Stores Inc they might not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Wal Mart Stores Inc Case Study

Effects of Analysis.

The OB analysis has actually checked out various concepts to understand exactly how to handle the existing situation available. The following 3 choices have been recommended to assist Lewis manage the business obstacles in the advertising and marketing division. Each of these alternatives has been suggested for relieving the shift needed to bring the marketing division according to the requirements of the marketplace and also for making the cultural change that would certainly follow when the existing leader leaves.

Combination of advertising and marketing functions. Dividing Adverting as well as Production features. Integration of Marketing with Procedures.

Evaluation of Alternatives.

Judith Shapiro that has actually earlier been talked to by Lewis during the earlier merger days has expertise in business-to-business marketing along with company and retail marketing experience. As soon as Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising to take care of both advertising and marketing and also advertising functions.

The benefit of this method is that it will certainly incorporate the two functions while decreasing the demand for hiring an additional source for advertising and marketing. Along with this, Lewis would be heading the marketing department and also regardless her substitute would certainly be required for the existing role that she is carrying out. The disadvantage of this option is that outside hiring may bring about resentment from inner workers who might be considering the setting of EVP after Lewis takes control of Krasnow's position.

Dividing Adverting as well as Production: Offered the affordable pressures as well as high quality job needed from the advertising agency, it is recommended that Lewis ought to permit the production unit to be a separate feature from the advertising and marketing system. Since a lot of ad agency had these two features as different devices, it makes more sense to comply with the standard. In addition to this, both functions may have the ability to concentrate on their core triggers extra effectively. The negative aspect of this method would certainly be that added prices would have to be birthed for establishing up separate manufacturing functions. In addition to this, a manufacturing head may need to be worked with which could enhance expenses for the company.

Combination of Advertising with Workflows: Since Lewis is already taking treatment of the advertising and also operations divisions simultaneously; it makes feeling to integrate the 2 features considering that she has been efficiently taking treatment of both ends. The truth that Lewis has to adjust her management design for the marketing division recommends that these 2 departments would be culturally varied.


An examination of the three options suggests that integration of advertising as well as operations would not be a viable action due to the vast differences in between the 2 departments regardless of the reality that currently Lewis is managing both. While separation of the manufacturing feature might have been a favorable move for the marketing division, the fact that it would certainly suggest putting a third feature under Lewis's wing implies this should be stayed clear of.

Activity Plan.

Lewis will certainly take over the role of EVP Advertising after Krasnow leaves.

Advertising and Marketing features would be merged.

Judith Shapiro will certainly be worked with to take Lewis's area as SVP of advertising and marketing.

Production function will continue to be component of marketing under marketing feature.

Lewis will certainly separate herself from procedures.

An autonomous management style with employee empowerment will certainly be utilized in advertising and marketing department.

Open door plan and focus on cross departmental interaction will certainly be aimed at removing dissonance.

Contingency plan.

If the assimilation does not exercise as prepared, a contingency plan would certainly follow which would certainly divide the manufacturing feature from the advertising function to decrease the lots on the SVP of advertising and marketing. In case Judith Shapiro does not get hired, Lewis will be heading the advertising and marketing department without an SVP. In that case the production function will certainly be separated by placing it under an SVP manufacturing.