Wal Marts Sustainable Product Index Case Study Analysis


Home >> Ivey >> Wal Marts Sustainable Product Index >>

Wal Marts Sustainable Product Index Case Study Help

Background and Facts

Wal Marts Sustainable Product Index an office supplies merchant for small as well as medium sized companies has recently been associated with preparing for a merger with its rival Residence Deport, which has impacted efficiency degrees in departmentswith the senior supervisor associated with legal problems presented by the federal Trade Payment. With the Advertising Head putting forward the news of his departure from the company in one year, Jeannie Lewis, the present head of procedures has been asked to take the role in the near future. With challenges in the kind of a potential cultural adjustment as well as low employee spirits, the organization is in need of a full reengineering effort at the marketing division.

Issue Statement
Porter's 5 Forces Analysis
The possible cultural change at the advertising department of Wal Marts Sustainable Product Index is raising unpredictability in the workplace causing various challenges for the Jeannie Lewis that would be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in affecting tactical choices because Stapes Inc. had to desert its plans of merging with Workplace Deport after the Federal Profession Commission's treatment at the same time. Provided the fact that the store has a global presence with branches in UK, UNITED STATES, Canada and also Germany, political factors in each of these nations might be able to influence efficiency or tactical goals. Federal Trade Commission's antitrust match versus the merging took up valuable time of the company's elderly monitoring suggesting that 'political' factors can have serious implications for an international service.

Economic Factors: Economic factors such as the emergence of local business in the global scenario recommend that Wal Marts Sustainable Product Index is flourishing in a setting where there is prospective growth of companies. In addition to this, reality that store clients are primarily trying to find office materials for home offices suggests that the marketplace has a rising pattern of entrepreneurs and also online organisations.

Social factors: Social patterns in the economy reveal that customers are seeking comfort as well as eye-catching prices. Marketing research demonstrates how the client for Wal Marts Sustainable Product Index lacks understanding regarding locating options which can use a mix of comfort and also inexpensive.

Technological factors: Modern technology plays an important role in Wal Marts Sustainable Product Index's company method specifically as the organization is piloting Modern technology facilities which would certainly use technology sales as well as support in the kind of memory upgrades, peripheral installments. (Summary of BUG in appendix 2).

OB Issues and also Symptoms.

Several underlying Business Behavior concerns can be seen in Wal Marts Sustainable Product Index's case as highlighted in this section.

Apprehensions concerning social modification: There is concern regarding a social adjustment that would certainly take place as soon as Todd Krasnow leaves from his placement as the Exec Vice Head Of State of Marketing with the majority of the personnel currently revealing discontent over this potential action. This expected modification has actually created stress and anxiety in the office which has actually been coupled with the past anxiety of preparing the company for a potential merger with Residence Deport.
Pest Analysis
Difficult Task Environment for Newcomers: There is lack of employees that can match the stressful atmosphere of a hectic company. Not only does this lead to difficulty in discovering the right individuals, it places stress on new hires as can not hold up against the rate as well as pressure that the organization anticipates them to birth.

Dual Coverage Lines: Newcomers find this organizational culture cumbersome and difficult to manage specifically as populated line connections are suggested to be weak generally and unbiased setting and also performance evaluation is still done by the strong line supervisor. This implies that novices could lose clarity concerning their particular roles and objectives particularly as dotted line coverage does not maintain them in straight interaction with the strong line managers.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor as opposed to Bridget Coles even though it had been hypothesized that the latter would take Krasnow's position came as a blow to her morale. Lewis may have been qualified and ideal for the task but the truth that Kransnow's departure would certainly make Coles a straight report to Lewis may have been the factor for Coles' resignation from services.

Concern & Work Instability: Concern and also instability can be recognized as two major issues that Lewis would be handling specifically as the merging has actually now be terminated and also two senior executives of the advertising and marketing department would certainly be leaving. The whole responsibility of the division would be dropping on Lewis's shoulders that would not just supervise of brining about a social modification however would certainly likewise have to show herself in her new role.

Inappropriate Management Style of Leader: Lewis's monitoring style as well as its conflict with the marketing department's duty can likewise be seen as an OB obstacle specifically as she has actually been made use of to dealing with problems in the procedures division where employees are instructed to concentrate on procedures and also obtain them. The marketing department on the other hand can be seen as a group of people who are made use of to being supported by Krasnow that focused a lot more on outcome than processes.

Interdepartmental Disputes: Interdepartmental differences between 3 departments, advertising, merchandizing and also operations respectively over the appropriation of the advertising mix can be recognized as one more OB worry. Although the advertising and marketing department does not share the same vision as the various other two departments concerning the aloocation of the advertising mix twoards promos and also advertsing, the merchandizing as well as procedures departments do not concur over the advertising mix allocation amongst each other either.

Fragmentation in Advertising Division: Disintegration in between the marketing and advertising departments can be recognized as an additional OB issue which might require more focus. The truth that the marketing and advertising sections in the advertising department are detached is stopping both divisions from getting from each other's experience and experience. Combination of advertising with merchandising as well as procedures would certainly become more difficult if the advertising department itself is broken down which can be an additional prospective OB issue.

Wal Marts Sustainable Product Index Analysis

Various theories have actually been utilized to discuss the circumstances to get more clearness concerning the circumstance at hand.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, most managers think that subordinates are easy and lazy, have little ambition as well as withstand change. The scenario at Wal Marts Sustainable Product Index is not completely following Concept X, it can be seen that new hires are locating this environment instead demanding which may at some point lead to a better inclination of the administration towards Concept X. Also while analyzing Lewis's monitoring style, concept X may have been appropriate in the procedures division to some degree but the Advertising and marketing department would certainly require reliance on Concept Y in order to obtain the imagination and also originality from the groups.

Tuckman's Teamwork Concept: As far as Lewis's concern regarding bringing consistency between the advertising as well as advertising and marketing department is concerned, this would at first lead to contrast as talked about by Bruce Tuckman in his 'Teamwork Concept'. By incorporating the marketing and advertising and marketing department's job, there might be the very same initial detach which can lead to the 2nd phase of 'storming' where the teams test one an additional.

Bridges' Transition Model: As per William Bridge's theory (appendix 4), individuals are quite awkward with change, which is evident by the scenario at Wal Marts Sustainable Product Index The circumstance can be seen as a regular training course of life if is examined based on Bridge's theory where he describes that people experience 3 stages of shift when they experience modification. 'Ending, losing as well as Letting go', The Neutral Zone as well as 'The New Starting' (Bridges, 2004). When people are presented with adjustment, they get in stage one and so there might be emotions like despair, unpredictability, frustration, rage, fear, denial and also disorientation.The circumstance at the advertising department of Wal Marts Sustainable Product Index is similar so Lewis can get comfy with the suggestion that it is not amazing actions. In the 2nd stage, there may be a demand to bridge the space between the new as well as old culture so Lewis might need to encounter this experience as soon as Krasnow leaves. There might be reduced morale and also low productivity at this phase which should not be taken as an obstacle. It is during this stage that Lewis will have to give assistance to the department so that they can find an orientation. It can be seen how Krasnow has actually currently made this shift less complicated by making Lewis get involved in the division a year before his actual separation. As per Bridges' Version, stage 3 will certainly cause openness to discovering, High energy and also commitment as people will certainly embrace the change (Bridges, 2004).
Vrio Analysis
Maslow's Demand hierarchy: The OB concern pertaining to instability at the workplace has been set off firstly by the adjustment in monitoring as well as secondly by the truth that the merger will certainly no longer be started. Abraham Maslow in his Concept of 'Demands Hierarchy' (appendix 5) has talks about the value of 'safety requires as being a lower degree demand of a human for activating inspiration. As seen in the pyramid cooperated appendix 3, we can see how 'the requirement to really feel protected as well as safe' goes to the second degree of needs. Prior to a staff member can be made to create mentally, he requires to have his 'Physical 'and 'Safety and security' requires met. This indicates that unless the personnel are made to feel safe concerning their present work condition in Wal Marts Sustainable Product Index they may not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Wal Marts Sustainable Product Index Case Study

Implication of Analysis.

The OB analysis has actually taken a look at different concepts to recognize just how to manage the existing circumstance available. The adhering to 3 choices have been recommended to help Lewis manage the organizational challenges in the advertising and marketing department. Each of these options has actually been recommended for easing the transition required to bring the marketing division in accordance with the requirements of the market as well as for making the social modification that would certainly follow as soon as the existing leader leaves.

Integration of marketing and advertising functions. Separating Adverting and Manufacturing functions. Assimilation of Advertising with Workflow.

Examination of Alternatives.

Judith Shapiro that has earlier been spoken with by Lewis during the earlier merger days has experience in business-to-business advertising along with agency as well as retail advertising and marketing experience. Once Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising and marketing to manage both marketing and marketing functions.

The benefit of this method is that it will integrate the two functions while decreasing the demand for working with an additional source for marketing. In addition to this, Lewis would certainly be heading the advertising and marketing department and also regardless her replacement would certainly be needed for the present function that she is executing. The disadvantage of this option is that external hiring might produce animosity from interior employees who might be considering the setting of EVP after Lewis takes over Krasnow's setting.

Separating Adverting and also Manufacturing: Given the competitive pressures and premium quality work needed from the ad agency, it is advised that Lewis ought to enable the manufacturing device to be a separate function from the advertising device. Given that many advertising agencies had these two functions as different devices, it makes more sense to adhere to the standard. Along with this, both features might have the ability to focus on their core triggers much more effectively. Nonetheless, the drawback of this method would be that added prices would need to be borne for setting up separate manufacturing features. In addition to this, a manufacturing head might need to be hired which could increase expenses for the company.

Integration of Advertising with Workflows: Because Lewis is already looking after the advertising as well as procedures divisions all at once; it makes good sense to integrate both functions considering that she has actually been successfully looking after both ends. The truth that both divisions already have major differences over allotment of resources suggests that this assimilation might be able to cause harmony specifically as Lewis would certainly be heading both ends.However there are numerous negative aspects of this relocation particularly as it would put way too much worry over Lewis's shoulders. The reality that Lewis has to adapt her administration design for the advertising and marketing department suggests that these 2 divisions would be culturally diverse. Along with this, Lewis might not have the ability to use one kind of management design to both departments which might lead to ineffectiveness in either among both functions.


An examination of the 3 alternatives indicates that combination of advertising as well as procedures would certainly not be a possible move due to the large distinctions between the 2 departments regardless of the truth that presently Lewis is taking care of both. While splitting up of the production feature might have been a beneficial action for the advertising and marketing department, the truth that it would certainly imply placing a 3rd function under Lewis's wing means this should be stayed clear of.

Action Plan.
Lewis will certainly take over the function of EVP Advertising after Krasnow leaves.

Advertising and Marketing features would be merged.

Judith Shapiro will certainly be employed to take Lewis's location as SVP of advertising and marketing.

Manufacturing feature will certainly stay part of advertising under advertising and marketing feature.

Lewis will certainly divide herself from procedures.

An autonomous leadership style with worker empowerment will certainly be utilized in marketing department.

Open up door policy as well as focus on cross departmental communication will be targeted at getting rid of dissonance.

Backup strategy.

If the integration does not work out as intended, a backup plan would adhere to which would certainly divide the manufacturing function from the advertising and marketing function to reduce the lots on the SVP of advertising and marketing. In case Judith Shapiro does not obtain hired, Lewis will certainly be heading the advertising department without an SVP. In that case the production feature will definitely be separated by positioning it under an SVP production.