A Bayesian Examines The Lady Tasting Tea Case Study Analysis


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Background and Facts

A Bayesian Examines The Lady Tasting Tea an office products retailer for small and average sized services has just recently been associated with planning for a merging with its competitor Home Deport, which has influenced efficiency levels in departmentswith the senior supervisor associated with lawful complications put forth by the federal Profession Commission. With the Advertising Head putting forward the news of his departure from the firm in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the role in the future. With obstacles in the type of a prospective cultural adjustment and also reduced employee spirits, the organization requires a total reengineering initiative at the advertising and marketing department.

Problem Statement
Porter's 5 Forces Analysis
The potential social change at the advertising department of A Bayesian Examines The Lady Tasting Tea is raising uncertainty in the working environment leading to different difficulties for the Jeannie Lewis that would be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in impacting strategic choices considering that Stapes Inc. needed to abandon its plans of merging with Workplace Deport after the Federal Trade Payment's intervention at the same time. Offered the reality that the store has a worldwide visibility with branches in UK, UNITED STATES, Canada and Germany, political consider each of these countries may have the ability to influence efficiency or critical goals. Federal Profession Payment's antitrust fit against the merger took up useful time of the organization's senior management recommending that 'political' factors can have significant effects for a worldwide business.

Economic Factors: Economic factors such as the emergence of small businesses in the international circumstance suggest that A Bayesian Examines The Lady Tasting Tea is thriving in a setting where there is possible growth of services. Reality that shop clients are primarily looking for office supplies for residence offices suggests that the market has an increasing pattern of entrepreneurs and home based businesses.

Social factors: Social patterns in the economy show that consumers are trying to find ease in addition to attractive prices. Marketing research demonstrates how the customer for A Bayesian Examines The Lady Tasting Tea does not have recognition about discovering remedies which can use a combination of convenience as well as inexpensive.

Technical factors: Technology plays a crucial duty in A Bayesian Examines The Lady Tasting Tea's business approach especially as the organization is piloting Innovation facilities which would provide modern technology sales and assistance in the form of memory upgrades, outer setups. (Recap of PARASITE in appendix 2).

OB Issues as well as Manifestations.

Numerous underlying Organizational Actions concerns can be seen in A Bayesian Examines The Lady Tasting Tea's case as highlighted in this area.

Uneasiness about cultural modification: There is uneasiness concerning a social change that would take place once Todd Krasnow leaves from his position as the Exec Vice Head Of State of Advertising And Marketing with most of the employee currently showing discontent over this prospective relocation. This anticipated adjustment has developed stress and anxiety in the office which has actually been coupled with the previous stress and anxiety of preparing the company for a prospective merging with Home Deport.
Pest Analysis
Difficult Work Setting for Newcomers: There is scarcity of workers that can match the stressful setting of a hectic organization. Not only does this cause trouble in locating the best people, it places tension on brand-new hires as can not stand up to the pace and pressure that the company anticipates them to bear.

Twin Coverage Lines: Novices find this business society difficult and also difficult to deal with especially as populated line relationships are implied to be weak as a whole and also objective setup and also performance examination is still done by the strong line supervisor. This suggests that newbies might shed clarity regarding their respective functions and also objectives particularly as populated line reporting does not maintain them in straight interaction with the strong line managers.

Resentment From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor rather than Bridget Coles despite the fact that it had actually been guessed that the latter would certainly take Krasnow's setting came as an impact to her spirits. Lewis might have been qualified as well as ideal for the task however the truth that Kransnow's separation would certainly make Coles a straight record to Lewis may have been the factor for Coles' resignation from solutions.

Concern & Job Instability: Anxiety and instability can be identified as two significant worries that Lewis would be dealing with particularly as the merging has currently be cancelled and also two senior execs of the advertising division would certainly be leaving. The entire responsibility of the department would be dropping on Lewis's shoulders that would not simply be in charge of brining concerning a social change but would certainly also need to confirm herself in her brand-new role.

Incompatible Monitoring Style of Leader: Lewis's administration style and also its conflict with the marketing department's role can likewise be seen as an OB difficulty particularly as she has actually been used to taking care of issues in the operations division where personnel are instructed to concentrate on processes and obtain them. The advertising division on the other hand can be seen as a team of people who are utilized to being nurtured by Krasnow who concentrated more on output than processes.

Interdepartmental Disagreements: Interdepartmental disagreements between 3 departments, advertising, merchandizing and also procedures respectively over the allowance of the advertising and marketing mix can be identified as one more OB worry. Although the advertising department does not share the very same vision as the various other 2 divisions relating to the aloocation of the advertising and marketing mix twoards promos and also advertsing, the merchandizing as well as procedures departments do not concur over the advertising and marketing mix allocation among one another either.

Fragmentation in Advertising Department: Disintegration between the advertising and marketing divisions can be determined as another OB problem which can require more focus. The reality that the marketing and advertising sections in the marketing department are disconnected is avoiding both divisions from gaining from each various other's experience as well as competence. Integration of advertising with retailing as well as operations would end up being harder if the advertising and marketing division itself is disintegrated which can be another prospective OB issue.

A Bayesian Examines The Lady Tasting Tea Analysis

Various concepts have actually been made use of to describe the conditions to get more clarity regarding the circumstance available.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, the majority of managers think that juniors are passive and also lazy, have little ambition and resist modification. The hard variation of this concept highlighted coercion, tight controls, risks as well as penalties. Over time it produces reduced productivity, refined sabotage as well as competition (Deal, 2003). The situation at A Bayesian Examines The Lady Tasting Tea is not completely following Concept X, it can be seen that new hires are discovering this environment instead stressful which might ultimately lead to a higher inclination of the management in the direction of Concept X. Based on McGregor's supported sight, which he called Concept Y, the necessary task of the administration is to arrange business conditions so that people can achieve their very own objectives best by directing their initiatives in the direction of organizational rewards. If individuals find no fulfillment in their job, the administration would have little selection however to rely upon theory X and also external control (Bargain, 2003). Also while evaluating Lewis's monitoring style, concept X might have been suitable in the operations department to some extent yet the Marketing department would certainly need reliance on Theory Y so as to get the imagination as well as originality from the teams.

Tuckman's Teamwork Concept: As much as Lewis's worry about bringing harmony in between the marketing and advertising and marketing division is worried, this would originally lead to contrast as gone over by Bruce Tuckman in his 'Teamwork Concept'. By incorporating the marketing and advertising department's work, there might be the same first separate which might lead to the second stage of 'storming' where the groups test one another.

Bridges' Shift Design: Based On William Bridge's theory (appendix 4), people are fairly uncomfortable with modification, which is apparent by the circumstance at A Bayesian Examines The Lady Tasting Tea The scenario can be viewed as a regular program of life if is examined as per Bridge's concept where he describes that individuals experience three phases of transition when they experience modification. 'End, shedding and Releasing', The Neutral Zone and 'The New Beginning' (Bridges, 2004). When individuals exist with adjustment, they get in stage one therefore there may be emotions like sadness, unpredictability, disappointment, rage, fear, denial and also disorientation.The scenario at the advertising department of A Bayesian Examines The Lady Tasting Tea is similar so Lewis can get comfy with the suggestion that it is not phenomenal behavior. In the 2nd stage, there may be a need to bridge the gap in between the new and also old society so Lewis may need to face this challenge as soon as Krasnow leaves. There may be low spirits as well as low performance at this stage which need to not be taken as a setback. It is throughout this stage that Lewis will need to provide advice to the division so that they can locate an orientation. It can be seen exactly how Krasnow has currently made this shift less complicated by making Lewis get associated with the department a year prior to his actual separation. According to Bridges' Model, stage 3 will certainly bring about openness to learning, High power as well as dedication as individuals will certainly embrace the change (Bridges, 2004).
Vrio Analysis
Maslow's Need pecking order: The OB issue pertaining to instability at the office has been triggered to start with by the modification in management and second of all by the fact that the merger will certainly no more be started. Abraham Maslow in his Theory of 'Demands Hierarchy' (appendix 5) has discusses the importance of 'safety and security needs as being a reduced degree requirement of a human for activating motivation. As seen in the pyramid shared in appendix 3, we can see how 'the requirement to really feel secure as well as unharmed' goes to the second level of requirements. Before a worker can be made to establish mentally, he needs to have his 'Physiological 'and also 'Security' requires met. This suggests that unless the workers are made to really feel safe about their present work condition in A Bayesian Examines The Lady Tasting Tea they may not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for A Bayesian Examines The Lady Tasting Tea Case Study

Effects of Analysis.

The OB analysis has checked out various theories to comprehend exactly how to manage the current circumstance available. The complying with three options have actually been recommended to assist Lewis deal with the organizational difficulties in the marketing department. Each of these choices has actually been suggested for relieving the transition required to bring the marketing department in accordance with the requirements of the market and also for making the cultural modification that would certainly adhere to once the existing leader leaves.

Integration of advertising and marketing features. Separating Adverting and Manufacturing functions. Assimilation of Advertising with Workflow.

Assessment of Alternatives.

Integration of Marketing & Advertising Functions: The internal marketing firm of A Bayesian Examines The Lady Tasting Tea is already stamina for the organization in regards to conserving up on overheads connected to advertising and promo. Since no brand-new recruitment has actually been done after Bridget Cole's departure with the coverage line being directly assigned to Krasnow for the advertising feature, this is a beneficial possibility for incorporating the marketing and advertising features. Judith Shapiro that has earlier been spoken with by Lewis during the earlier merging days has know-how in business-to-business marketing together with firm and retail marketing experience. Once Krasnow leaves, Lewis can work with Shapiro as an EVP for marketing to handle both advertising and marketing features.

The benefit of this method is that it will incorporate both functions while reducing the demand for hiring an extra resource for advertising. Lewis would be heading the advertising division and also in any type of case her substitute would certainly be needed for the current duty that she is carrying out. The downside of this alternative is that external hiring may produce animosity from interior employees who might be looking at the setting of EVP after Lewis takes over Krasnow's placement.

Separating Adverting as well as Manufacturing: Offered the competitive stress and also excellent quality work called for from the ad agency, it is suggested that Lewis must enable the manufacturing device to be a separate function from the advertising and marketing unit. Since a lot of ad agency had these 2 features as different systems, it makes more sense to follow the standard. Both functions might be able to concentrate on their core triggers extra efficiently. However, the negative aspect of this approach would certainly be that additional expenses would certainly have to be borne for establishing separate production features. A manufacturing head may have to be worked with which can boost overheads for the organization.

Combination of Advertising with Workflows: Because Lewis is currently caring for the advertising as well as procedures divisions at the same time; it makes sense to integrate the two functions given that she has been successfully looking after both ends. The reality that both departments currently have major distinctions over allocation of sources recommends that this assimilation might have the ability to cause consistency especially as Lewis would certainly be heading both ends.However there are numerous disadvantages of this move specifically as it would certainly put way too much problem over Lewis's shoulders. The truth that Lewis needs to adapt her monitoring style for the advertising and marketing department recommends that these 2 divisions would certainly be culturally varied. In addition to this, Lewis might not have the ability to apply one kind of leadership design to both divisions which can result in inefficiency in either one of both features.


An examination of the three options shows that assimilation of advertising and marketing as well as procedures would certainly not be a feasible relocation due to the huge differences between the two departments although that presently Lewis is taking care of both. While splitting up of the manufacturing feature may have been a desirable step for the advertising division, the truth that it would suggest placing a 3rd feature under Lewis's wing means this should be stayed clear of also. The combination of the advertising and marketing department is the best option in terms of getting the optimum arise from the division. An activity prepare for this choice is talked about below.

Action Strategy.
Lewis will take control of the role of EVP Advertising and marketing after Krasnow leaves.

Marketing and advertising functions would certainly be merged.

Judith Shapiro will be worked with to take Lewis's location as SVP of marketing and advertising.

Production feature will certainly remain component of marketing under marketing function.

Lewis will separate herself from procedures.

An autonomous management design with employee empowerment will be utilized in marketing department.

Open up door plan and emphasis on cross departmental interaction will certainly be focused on getting rid of disharmony.

Backup strategy.

If the combination does not work out as intended, a contingency strategy would certainly adhere to which would certainly separate the production function from the advertising and marketing feature to decrease the tons on the SVP of marketing and advertising. In case Judith Shapiro does not get worked with, Lewis will certainly be heading the marketing division without an SVP. Because case the production function will certainly be divided by placing it under an SVP production.