Apollo Hospitals Differentiation Through Hospitality Case Study Help


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Apollo Hospitals Differentiation Through Hospitality Case Study Analysis

Background and Facts

Apollo Hospitals Differentiation Through Hospitality an office materials retailer for little as well as moderate sized organisations has actually just recently been associated with planning for a merger with its competitor House Deport, which has actually impacted efficiency levels in departmentswith the elderly supervisor involved in legal issues presented by the government Profession Commission. With the Advertising Head putting forward the news of his separation from the business in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the role in the near future. With obstacles in the kind of a prospective social modification and low worker morale, the organization is in need of a complete reengineering effort at the advertising and marketing division.

Problem Declaration

The possible social modification at the marketing division of Apollo Hospitals Differentiation Through Hospitality is raising uncertainty in the workplace causing different obstacles for the Jeannie Lewis that would certainly be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant function in affecting tactical choices since Stapes Inc. had to desert its plans of merging with Office Deport after the Federal Profession Compensation's treatment in the process. Offered the reality that the shop has a global existence with branches in UK, UNITED STATES, Canada and Germany, political consider each of these nations might be able to influence efficiency or tactical goals. Federal Profession Compensation's antitrust suit against the merging took up important time of the company's elderly management recommending that 'political' factors can have major effects for a global business.

Economic Factors: Financial factors such as the introduction of local business in the worldwide situation recommend that Apollo Hospitals Differentiation Through Hospitality is thriving in a setting where there is prospective development of organisations. Along with this, reality that shop customers are mainly seeking workplace supplies for home offices recommends that the marketplace has an increasing trend of entrepreneurs as well as home organisations.

Social factors: Social patterns in the economic situation show that customers are looking for benefit as well as attractive rates. Market research demonstrates how the consumer for Apollo Hospitals Differentiation Through Hospitality does not have understanding concerning finding solutions which can supply a mix of benefit and also low costs.

Technological factors: Technology plays a vital role in Apollo Hospitals Differentiation Through Hospitality's organisation technique particularly as the organization is piloting Modern technology centers which would certainly provide technology sales as well as assistance in the kind of memory upgrades, outer installations. (Summary of PARASITE in appendix 2).

OB Issues and also Symptoms.

Numerous underlying Business Habits problems can be seen in Apollo Hospitals Differentiation Through Hospitality's case as highlighted in this area.

Worries about social modification: There is worry about a social change that would certainly happen as soon as Todd Krasnow leaves from his setting as the Executive Vice President of Advertising with most of the employee already revealing unhappiness over this prospective move. This predicted modification has developed stress and anxiety in the work environment which has been coupled with the past anxiety of preparing the firm for a potential merging with House Deport.

Demanding Job Environment for Newcomers: There is shortage of personnel that can match the stressful setting of a fast-paced company. Not only does this result in trouble in locating the right people, it puts stress and anxiety on new hires as can not endure the speed and stress that the organization anticipates them to bear.

Dual Reporting Lines: Beginners locate this business culture cumbersome and also tough to deal with especially as populated line relationships are suggested to be weaker in general and unbiased setup and performance analysis is still done by the solid line manager. This indicates that beginners can lose clarity regarding their respective roles and also goals especially as dotted line coverage does not keep them in straight interaction with the solid line managers.

Resentment From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower as opposed to Bridget Coles although it had been hypothesized that the latter would certainly take Krasnow's placement came as a blow to her spirits. Lewis may have been qualified and also suitable for the work yet the fact that Kransnow's separation would certainly make Coles a direct report to Lewis may have been the reason for Coles' resignation from solutions.

Fear & Job Insecurity: Anxiety and instability can be identified as 2 major problems that Lewis would certainly be taking care of particularly as the merger has currently be terminated and also 2 elderly execs of the marketing division would be leaving. The entire responsibility of the department would certainly be falling on Lewis's shoulders that would certainly not just be in charge of brining concerning a cultural modification however would additionally have to show herself in her brand-new duty.

Incompatible Administration Design of Leader: Lewis's administration style and also its conflict with the advertising division's role can additionally be seen as an OB challenge specifically as she has actually been made use of to taking care of issues in the operations division where employees are taught to concentrate on procedures and also obtain them. The advertising division on the other hand can be seen as a group of individuals that are utilized to being nurtured by Krasnow that concentrated more on output than processes.

Interdepartmental Disputes: Interdepartmental disputes between three departments, advertising, merchandizing and also procedures specifically over the appropriation of the advertising and marketing mix can be recognized as an additional OB concern. The advertising division does not share the exact same vision as the various other 2 departments regarding the aloocation of the advertising mix twoards promos as well as advertsing, the merchandizing and operations departments do not agree over the marketing mix allotment amongst one another either.

Disintegration in Advertising And Marketing Department: Disintegration between the marketing and advertising departments can be recognized as an additional OB problem which might require additional focus. The reality that the advertising and marketing areas in the advertising division are separated is avoiding both divisions from gaining from each other's experience and also proficiency. Assimilation of advertising with retailing and operations would become more difficult if the advertising and marketing division itself is broken down which can be one more possible OB problem.

Apollo Hospitals Differentiation Through Hospitality Analysis

Various theories have actually been made use of to discuss the conditions to get additional clarity regarding the circumstance available.

McGregor's Concept X & Y: According to Douglas McGregor's Theory X, many supervisors think that subordinates are easy and lazy, have little ambition and stand up to adjustment. The hard variation of this concept emphasized coercion, limited controls, hazards as well as punishments. Over time it generates reduced performance, refined sabotage and rivalry (Offer, 2003). Although the circumstance at Apollo Hospitals Differentiation Through Hospitality is not entirely complying with Theory X, it can be seen that brand-new hires are discovering this atmosphere instead difficult which may ultimately lead to a greater inclination of the administration towards Concept X. Based on McGregor's advocated sight, which he called Concept Y, the crucial task of the administration is to arrange organizational problems to make sure that people can accomplish their very own objectives best by directing their initiatives in the direction of business rewards. If people discover no fulfillment in their job, the management would have little option yet to rely upon concept X as well as external control (Offer, 2003). Even while analyzing Lewis's management design, concept X may have appropriated in the procedures division to some extent but the Marketing division would certainly require dependence on Concept Y so as to get the imagination and also creativity from the groups.

Tuckman's Synergy Concept: As far as Lewis's worry concerning bringing consistency in between the advertising and also marketing department is concerned, this would at first lead to clash as reviewed by Bruce Tuckman in his 'Teamwork Theory'. By combining the advertising and marketing and also advertising and marketing division's job, there may be the same preliminary detach which might lead to the second stage of 'storming' where the groups test one another.

When individuals are provided with change, they get in stage one and so there might be emotions like unhappiness, uncertainty, frustration, rage, anxiety, denial as well as disorientation.The situation at the marketing department of Apollo Hospitals Differentiation Through Hospitality is comparable so Lewis can get comfy with the suggestion that it is not remarkable behavior. It is during this phase that Lewis will have to provide guidance to the department so that they can discover a sense of direction. It can be seen just how Krasnow has currently made this change much easier by making Lewis get entailed in the division a year prior to his real departure.

Abraham Maslow in his Concept of 'Needs Hierarchy' (appendix 5) has reviews the significance of 'safety requires as being a lower level demand of a human for setting off inspiration. As seen in the pyramid shared in appendix 3, we can see how 'the demand to feel secure and out of risk' is at the 2nd degree of requirements. Prior to a worker can be made to establish mentally, he requires to have his 'Physical 'and also 'Safety and security' requires satisfied.

SWOT Analysis for Apollo Hospitals Differentiation Through Hospitality Case Study

Ramification of Analysis.

The OB analysis has actually taken a look at numerous concepts to understand exactly how to handle the present situation at hand. The complying with three choices have actually been recommended to assist Lewis take care of the organizational obstacles in the marketing department. Each of these options has actually been proposed for easing the shift needed to bring the marketing division in line with the requirements of the marketplace as well as for making the social modification that would comply with as soon as the current leader leaves.

Assimilation of advertising and marketing features. Separating Adverting and Manufacturing features. Combination of Advertising And Marketing with Operations.

Examination of Alternatives.

Integration of Advertising & Advertising And Marketing Functions: The internal marketing agency of Apollo Hospitals Differentiation Through Hospitality is currently strength for the company in regards to conserving up on overheads related to marketing and also promotion. Since no brand-new recruitment has been done after Bridget Cole's separation with the reporting line being directly appointed to Krasnow for the advertising and marketing function, this is a beneficial possibility for integrating the marketing and advertising functions. Judith Shapiro who has actually earlier been talked to by Lewis throughout the earlier merger days has know-how in business-to-business advertising together with agency and also retail advertising and marketing experience. Once Krasnow leaves, Lewis can hire Shapiro as an EVP for marketing to take care of both advertising and marketing functions.

The advantage of this strategy is that it will certainly integrate both functions while lowering the requirement for hiring an extra source for marketing. Lewis would be heading the advertising and marketing department and in any kind of case her substitute would be required for the current duty that she is performing. The negative aspect of this choice is that exterior hiring might produce bitterness from inner employees that may be considering the position of EVP after Lewis takes control of Krasnow's position.

Dividing Adverting as well as Manufacturing: Given the competitive stress and also high quality work called for from the marketing firm, it is suggested that Lewis ought to permit the production unit to be a separate function from the advertising device. Considering that the majority of advertising agencies had these 2 functions as separate systems, it makes even more feeling to adhere to the standard.

Integration of Advertising with Procedures: Given that Lewis is currently taking treatment of the advertising and marketing and also procedures departments concurrently; it makes feeling to integrate the two functions given that she has actually been effectively taking care of both ends. The fact that Lewis has to adapt her management style for the advertising and marketing department recommends that these two departments would certainly be culturally varied.


An analysis of the 3 options indicates that integration of marketing and procedures would not be a viable action due to the large distinctions between the two divisions in spite of the fact that currently Lewis is dealing with both. While splitting up of the manufacturing function might have been a favorable step for the advertising and marketing division, the truth that it would mean positioning a 3rd feature under Lewis's wing implies this should be prevented.

Action Plan.

Lewis will take over the duty of EVP Marketing after Krasnow leaves.

Advertising and Marketing functions would be merged.

Judith Shapiro will be worked with to take Lewis's area as SVP of marketing and advertising.

Manufacturing function will certainly stay component of advertising under advertising and marketing feature.

Lewis will certainly divide herself from procedures.

A democratic leadership style with worker empowerment will be made use of in advertising division.

Open up door plan and focus on cross departmental communication will certainly be aimed at eliminating dissonance.

Backup plan.

If the combination does not work out as intended, a contingency plan would certainly follow which would divide the production function from the advertising and marketing function to reduce the load on the SVP of advertising and marketing. In case Judith Shapiro does not get employed, Lewis will certainly be heading the marketing department without an SVP. In that case the manufacturing feature will certainly be divided by putting it under an SVP production.