E2m Health Services Case Study Solution


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Background and Facts

E2m Health Services an office materials store for tiny as well as medium sized services has recently been involved in planning for a merger with its competitor Home Deport, which has actually influenced performance degrees in departmentswith the senior manager involved in lawful issues presented by the government Trade Commission. With the Advertising and marketing Head advancing the information of his departure from the firm in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the duty in the future. With challenges in the type of a prospective cultural change and low worker spirits, the company needs a complete reengineering initiative at the advertising and marketing department.

Issue Statement
Porter's 5 Forces Analysis
The possible social adjustment at the advertising department of E2m Health Services is enhancing uncertainty in the working environment causing various obstacles for the Jeannie Lewis who would be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant duty in influencing strategic choices given that Stapes Inc. needed to desert its plans of combining with Office Deport after the Federal Trade Compensation's treatment while doing so. Given the reality that the store has an international visibility with branches in UK, UNITED STATES, Canada and also Germany, political consider each of these countries might be able to impact efficiency or strategic goals. Federal Profession Compensation's antitrust suit versus the merger took up useful time of the organization's elderly administration recommending that 'political' factors can have serious effects for a worldwide service.

Economic Factors: Financial factors such as the appearance of local business in the international circumstance recommend that E2m Health Services is flourishing in an environment where there is prospective development of organisations. Reality that store clients are mainly looking for workplace materials for house workplaces recommends that the market has an increasing trend of entrepreneurs and also residence based businesses.

Social factors: Social patterns in the economy reveal that consumers are looking for benefit in addition to eye-catching costs. Market research demonstrates how the consumer for E2m Health Services lacks recognition concerning locating remedies which can supply a mix of convenience and also affordable.

Technological factors: Technology plays a crucial function in E2m Health Services's service approach specifically as the organization is piloting Technology facilities which would certainly supply modern technology sales as well as support in the form of memory upgrades, outer installments. (Summary of PARASITE in appendix 2).

OB Issues as well as Effects.

Several underlying Business Behavior problems can be seen in E2m Health Services's case as highlighted in this section.

Worries about social change: There is worry concerning a cultural adjustment that would happen when Todd Krasnow leaves from his setting as the Exec Vice President of Advertising And Marketing with most of the employee already revealing unhappiness over this possible relocation. This anticipated change has actually produced stress and anxiety in the office which has actually been coupled with the past anxiety of preparing the company for a potential merging with Home Deport.
Pest Analysis
Difficult Job Atmosphere for Newcomers: There is scarcity of personnel that can match the stressful setting of a fast-paced organization. Not just does this lead to problem in finding the best people, it puts anxiety on brand-new hires as can not stand up to the speed and also pressure that the company anticipates them to birth.

Double Reporting Lines: Beginners locate this business society difficult and also difficult to deal with specifically as dotted line partnerships are suggested to be weaker in general and objective setup as well as performance assessment is still done by the strong line manager. This indicates that beginners might lose clarity about their particular duties as well as purposes specifically as populated line coverage does not maintain them in direct communication with the solid line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor rather than Bridget Coles despite the fact that it had actually been speculated that the latter would take Krasnow's setting came as an impact to her morale. Lewis might have been qualified and also ideal for the job but the reality that Kransnow's separation would certainly make Coles a straight report to Lewis may have been the factor for Coles' resignation from services.

Worry & Task Insecurity: Worry as well as insecurity can be recognized as 2 major problems that Lewis would certainly be taking care of specifically as the merger has actually now be terminated and 2 senior executives of the advertising and marketing department would certainly be leaving. The whole duty of the division would certainly be dropping on Lewis's shoulders that would not just be in charge of brining regarding a social change however would certainly likewise have to confirm herself in her brand-new function.

Incompatible Monitoring Style of Leader: Lewis's monitoring style as well as its incompatibility with the advertising and marketing division's role can likewise be viewed as an OB obstacle particularly as she has been made use of to managing issues in the operations department where workers are shown to focus on procedures as well as obtain them right. The marketing division on the other hand can be seen as a team of individuals who are used to being supported by Krasnow who concentrated more on output than processes.

Interdepartmental Disputes: Interdepartmental arguments in between three divisions, marketing, merchandizing and also operations respectively over the appropriation of the advertising mix can be identified as another OB issue. Although the marketing department does not share the exact same vision as the other two departments regarding the aloocation of the marketing mix twoards promos as well as advertsing, the merchandizing and operations departments do not agree over the advertising mix appropriation amongst one another either.

Disintegration in Advertising And Marketing Department: Disintegration in between the advertising and marketing departments can be determined as an additional OB concern which can need additional attention. The fact that the marketing and advertising sections in the advertising and marketing department are detached is avoiding both divisions from obtaining from each other's experience and competence. Combination of marketing with merchandising and operations would certainly end up being harder if the advertising division itself is degenerated which can be an additional prospective OB concern.

E2m Health Services Analysis

Different concepts have been made use of to explain the situations to obtain further clarity regarding the circumstance handy.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Theory X, most managers think that subordinates are easy and also careless, have little aspiration as well as resist modification. The scenario at E2m Health Services is not completely following Concept X, it can be seen that brand-new hires are finding this environment rather difficult which might eventually lead to a better disposition of the administration towards Theory X. Even while analyzing Lewis's administration design, concept X may have been ideal in the operations division to some degree yet the Advertising division would call for reliance on Concept Y in order to get the creative thinking and originality from the groups.

Tuckman's Team effort Theory: As much as Lewis's issue about bringing harmony in between the marketing and also advertising division is concerned, this would originally lead to conflict as discussed by Bruce Tuckman in his 'Teamwork Theory'. By incorporating the advertising and marketing and advertising and marketing division's work, there may be the same initial separate which might lead to the 2nd stage of 'storming' where the groups test one another.

Bridges' Change Version: Based On William Bridge's concept (appendix 4), people are rather uneasy with change, which is noticeable by the circumstance at E2m Health Services The situation can be viewed as a normal training course of life if is researched as per Bridge's concept where he explains that people experience 3 phases of transition when they experience adjustment. 'Ending, losing and also Releasing', The Neutral Area as well as 'The New Beginning' (Bridges, 2004). When individuals exist with change, they get in phase one therefore there might be feelings like unhappiness, unpredictability, stress, anger, concern, denial as well as disorientation.The circumstance at the marketing department of E2m Health Services is similar so Lewis can get comfortable with the idea that it is not extraordinary actions. In the 2nd stage, there may be a requirement to link the space in between the new as well as old culture so Lewis may need to face this experience once Krasnow leaves. There may be low spirits and reduced efficiency at this phase which need to not be taken as a setback. It is during this phase that Lewis will need to give guidance to the department to make sure that they can locate a sense of direction. It can be seen just how Krasnow has actually already made this change much easier by making Lewis obtain involved in the department a year prior to his actual separation. Based on Bridges' Version, stage 3 will certainly cause openness to learning, High power and also commitment as individuals will certainly accept the change (Bridges, 2004).
Vrio Analysis
Abraham Maslow in his Concept of 'Requirements Hierarchy' (appendix 5) has reviews the value of 'safety requires as being a lower degree requirement of a human for activating inspiration. As seen in the pyramid shared in appendix 3, we can see just how 'the demand to feel secure and also out of threat' is at the second degree of requirements. Before a staff member can be made to establish psychologically, he needs to have his 'Physical 'as well as 'Safety' requires fulfilled.

SWOT Analysis for E2m Health Services Case Study

Ramification of Analysis.

The OB analysis has actually considered various theories to comprehend how to handle the existing situation available. The adhering to 3 choices have been recommended to help Lewis manage the business difficulties in the marketing department. Each of these choices has actually been proposed for easing the transition required to bring the advertising department in line with the requirements of the market and also for making the social modification that would certainly adhere to when the present leader leaves.

Combination of advertising and marketing features. Separating Adverting and also Production functions. Integration of Marketing with Procedures.

Examination of Alternatives.

Combination of Advertising & Advertising Functions: The in-house advertising company of E2m Health Services is already toughness for the company in terms of saving up on expenses related to marketing and promo. Given that no brand-new recruitment has actually been done after Bridget Cole's departure with the reporting line being straight appointed to Krasnow for the marketing feature, this is a favorable opportunity for incorporating the advertising and marketing features. Judith Shapiro that has earlier been talked to by Lewis during the earlier merging days has knowledge in business-to-business advertising along with company and also retail advertising experience. When Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising and marketing to manage both marketing and advertising functions.

The advantage of this technique is that it will certainly incorporate both functions while decreasing the need for employing an additional resource for advertising and marketing. Along with this, Lewis would be heading the advertising division and in any case her substitute would be needed for the existing role that she is executing. The negative aspect of this option is that external hiring might produce animosity from inner personnel who might be eying the setting of EVP after Lewis takes over Krasnow's setting.

Separating Adverting and also Production: Given the affordable stress and top quality work required from the advertising agency, it is suggested that Lewis should permit the manufacturing device to be a different feature from the advertising and marketing unit. Considering that many advertising agencies had these 2 functions as different devices, it makes even more feeling to adhere to the norm. In addition to this, both functions may be able to focus on their core turns on much more effectively. Nevertheless, the negative aspect of this approach would be that additional expenses would need to be borne for setting up separate manufacturing features. Along with this, a manufacturing head might need to be employed which might enhance overheads for the company.

Assimilation of Advertising And Marketing with Procedures: Because Lewis is currently taking treatment of the marketing and also operations departments simultaneously; it makes feeling to integrate the two features since she has actually been successfully taking treatment of both ends. The truth that Lewis has to adapt her administration style for the advertising and marketing division recommends that these two divisions would certainly be culturally diverse.


An examination of the 3 options indicates that integration of marketing and also operations would not be a possible move because of the huge distinctions between both departments despite the fact that currently Lewis is handling both. While separation of the production function might have been a positive move for the marketing department, the truth that it would certainly indicate placing a 3rd feature under Lewis's wing indicates this ought to be avoided as well. The assimilation of the advertising and marketing department is the very best choice in terms of obtaining the ideal arise from the department. An activity plan for this choice is gone over listed below.

Activity Strategy.
Lewis will take control of the function of EVP Advertising and marketing after Krasnow leaves.

Advertising and Marketing features would certainly be merged.

Judith Shapiro will be employed to take Lewis's location as SVP of advertising and marketing.

Manufacturing feature will stay component of advertising under advertising feature.

Lewis will certainly divide herself from operations.

An autonomous management style with worker empowerment will be made use of in marketing division.

Open up door plan as well as focus on cross department interaction will certainly be targeted at getting rid of discord.

Contingency strategy.

If the assimilation does not exercise as intended, a backup plan would comply with which would certainly separate the manufacturing feature from the advertising and marketing feature to decrease the tons on the SVP of marketing and advertising. In case Judith Shapiro does not get worked with, Lewis will certainly be heading the advertising and marketing division without an SVP. In that case the production function will absolutely be separated by placing it under an SVP production.