From Correlation To Causation Case Study Solution


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From Correlation To Causation Case Study Solution

Background and Facts

From Correlation To Causation a workplace materials retailer for small as well as medium sized services has actually lately been associated with preparing for a merging with its rival House Deport, which has affected effectiveness degrees in departmentswith the senior supervisor involved in legal issues presented by the government Trade Payment. With the Advertising and marketing Head advancing the news of his separation from the firm in one year, Jeannie Lewis, the present head of operations has actually been asked to take the role in the future. With challenges in the type of a prospective social change as well as low worker spirits, the organization wants a complete reengineering initiative at the advertising division.

Issue Declaration

The prospective cultural adjustment at the advertising and marketing department of From Correlation To Causation is increasing unpredictability in the working environment leading to numerous difficulties for the Jeannie Lewis who would certainly be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in affecting tactical choices since Stapes Inc. needed to abandon its plans of merging with Workplace Deport after the Federal Trade Commission's treatment at the same time. Provided the fact that the store has a global existence with branches in UK, UNITED STATES, Canada as well as Germany, political consider each of these nations might be able to impact efficiency or calculated goals. Federal Profession Commission's antitrust fit against the merger occupied valuable time of the organization's elderly management recommending that 'political' factors can have major effects for a global service.

Economic Factors: Economic factors such as the development of small businesses in the worldwide scenario recommend that From Correlation To Causation is flourishing in an environment where there is prospective growth of businesses. Reality that store clients are mostly looking for office materials for house workplaces recommends that the market has an increasing pattern of entrepreneurs and home based services.

Social factors: Social patterns in the economy show that consumers are searching for comfort as well as eye-catching rates. Market research demonstrates how the customer for From Correlation To Causation does not have understanding regarding locating services which can offer a mix of comfort as well as affordable.

Technical factors: Modern technology plays an important duty in From Correlation To Causation's service technique especially as the company is piloting Innovation centers which would offer modern technology sales as well as assistance in the type of memory upgrades, peripheral setups. (Recap of INSECT in appendix 2).

OB Issues and Manifestations.

A number of underlying Business Actions problems can be seen in From Correlation To Causation's case as highlighted in this area.

Uneasiness regarding cultural change: There is worry concerning a cultural adjustment that would take place when Todd Krasnow leaves from his position as the Executive Vice Head Of State of Advertising with most of the personnel already showing unhappiness over this prospective move. This expected change has created stress and anxiety in the office which has actually been combined with the past anxiety of preparing the company for a possible merging with House Deport.

Difficult Job Setting for Newcomers: There is shortage of personnel that can match the stressful setting of a busy organization. Not just does this cause difficulty in locating the right people, it places stress on new hires as can not hold up against the rate as well as stress that the company expects them to birth.

Double Coverage Lines: Newbies find this business culture troublesome and also tough to manage particularly as populated line connections are indicated to be weak in general as well as unbiased setup as well as efficiency assessment is still done by the strong line manager. This suggests that newbies could lose clarity concerning their particular duties and purposes particularly as populated line coverage does not maintain them in direct interaction with the strong line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor rather than Bridget Coles despite the fact that it had actually been guessed that the last would certainly take Krasnow's setting came as an impact to her spirits. Lewis may have been qualified and appropriate for the task yet the fact that Kransnow's separation would certainly make Coles a direct record to Lewis might have been the factor for Coles' resignation from services.

Fear & Work Instability: Worry and also insecurity can be determined as two major concerns that Lewis would be handling specifically as the merger has currently be cancelled as well as 2 elderly execs of the advertising division would be leaving. The whole responsibility of the division would certainly be dropping on Lewis's shoulders who would not just be in charge of brining concerning a social change however would certainly additionally need to confirm herself in her brand-new role.

Inappropriate Management Style of Leader: Lewis's management design and its conflict with the marketing department's function can also be seen as an OB difficulty particularly as she has been used to handling problems in the procedures division where employees are shown to concentrate on procedures and also get them right. The advertising division on the other hand can be viewed as a team of individuals who are used to being supported by Krasnow who focused more on outcome than procedures.

Interdepartmental Arguments: Interdepartmental differences between 3 divisions, advertising and marketing, merchandizing and also operations respectively over the appropriation of the marketing mix can be recognized as one more OB worry. The advertising department does not share the same vision as the various other two divisions relating to the aloocation of the advertising and marketing mix twoards promos and also advertsing, the merchandizing and also procedures divisions do not concur over the marketing mix allocation among one an additional either.

Fragmentation in Advertising Division: Disintegration in between the advertising and marketing divisions can be recognized as another OB concern which can need additional attention. The truth that the advertising and marketing sections in the advertising department are disconnected is preventing both divisions from acquiring from each other's experience as well as experience. Integration of advertising and marketing with retailing and operations would come to be more difficult if the marketing division itself is disintegrated which can be one more potential OB concern.

From Correlation To Causation Analysis

Various concepts have actually been utilized to discuss the scenarios to obtain more clarity regarding the scenario available.

McGregor's Theory X & Y: According to Douglas McGregor's Theory X, a lot of managers believe that staffs are passive and lazy, have little aspiration and also stand up to adjustment. The circumstance at From Correlation To Causation is not completely following Concept X, it can be seen that new hires are locating this setting rather demanding which might eventually lead to a higher inclination of the management towards Theory X. Also while examining Lewis's administration style, concept X might have been appropriate in the procedures division to some level however the Marketing division would certainly call for dependence on Theory Y in order to get the creativity and also originality from the teams.

Tuckman's Team effort Theory: As for Lewis's worry concerning bringing harmony between the advertising and marketing department is concerned, this would originally cause clash as gone over by Bruce Tuckman in his 'Synergy Concept'. (Tuckman, 1965). According to Tuckman's concept shown in appendix 3, during the preliminary stage of team advancement, individuals might not bond, as they are hectic finding their area in the group. By incorporating the advertising and marketing department's work, there might be the same initial separate which could cause the 2nd phase of 'storming' where the groups test each other. Nevertheless, it is just during the third stage or 'norming' when they would certainly collaborate to share ideas before the team can bring about harmony in the fourth phase 'performing'.

When individuals are presented with adjustment, they get in phase one and so there might be emotions like despair, unpredictability, disappointment, anger, fear, rejection and also disorientation.The circumstance at the marketing department of From Correlation To Causation is comparable so Lewis can obtain comfortable with the suggestion that it is not phenomenal actions. It is throughout this stage that Lewis will certainly have to offer support to the division so that they can locate a feeling of instructions. It can be seen just how Krasnow has already made this shift simpler by making Lewis get involved in the department a year prior to his actual departure.

Maslow's Need power structure: The OB concern pertaining to instability at the workplace has actually been caused firstly by the modification in administration and also second of all by the fact that the merging will no more be started. Abraham Maslow in his Concept of 'Needs Power structure' (appendix 5) has reviews the value of 'safety needs as being a reduced degree need of a human for activating motivation. As seen in the pyramid shared in appendix 3, we can see exactly how 'the need to feel safe and secure and out of danger' is at the 2nd level of demands. Prior to a staff member can be made to create emotionally, he needs to have his 'Physical 'and 'Safety and security' requires fulfilled. This shows that unless the workers are made to really feel safe and secure concerning their present work standing in From Correlation To Causation they may not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for From Correlation To Causation Case Study

Effects of Analysis.

The OB analysis has actually looked at numerous theories to comprehend just how to deal with the current circumstance handy. The adhering to three choices have actually been suggested to help Lewis take care of the business obstacles in the marketing division. Each of these options has been recommended for easing the shift needed to bring the advertising and marketing department according to the needs of the marketplace and also for making the social adjustment that would certainly follow as soon as the current leader leaves.

Integration of marketing and advertising functions. Separating Adverting and also Production functions. Assimilation of Advertising And Marketing with Procedures.

Examination of Alternatives.

Assimilation of Advertising And Marketing & Marketing Functions: The in-house marketing agency of From Correlation To Causation is currently strength for the organization in regards to saving up on expenses associated with marketing as well as promotion. Since no brand-new employment has been done after Bridget Cole's departure with the coverage line being straight designated to Krasnow for the advertising feature, this is a positive opportunity for integrating the marketing and advertising functions. Judith Shapiro who has actually earlier been spoken with by Lewis during the earlier merger days has competence in business-to-business advertising and marketing along with company and also retail advertising experience. As soon as Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising and marketing to handle both advertising and marketing features.

The advantage of this technique is that it will integrate both features while lowering the demand for working with an added resource for marketing. Lewis would be heading the marketing department and in any type of case her substitute would be required for the existing role that she is performing. The disadvantage of this alternative is that exterior hiring may bring about bitterness from internal personnel who may be eying the placement of EVP after Lewis takes control of Krasnow's placement.

Separating Adverting as well as Production: Provided the competitive pressures and excellent quality work called for from the ad agency, it is recommended that Lewis ought to permit the production device to be a separate feature from the advertising and marketing system. Considering that many advertising agencies had these two functions as different units, it makes more sense to adhere to the norm. In addition to this, both features may be able to concentrate on their core turns on more effectively. However, the drawback of this method would certainly be that additional prices would certainly have to be borne for establishing different manufacturing features. A production head may have to be hired which could boost overheads for the company.

Integration of Advertising And Marketing with Workflows: Since Lewis is already taking care of the marketing and also operations departments concurrently; it makes feeling to integrate the 2 features because she has been efficiently taking care of both ends. The fact that Lewis has to adapt her monitoring style for the marketing division recommends that these two departments would be culturally diverse.


An examination of the three choices indicates that assimilation of advertising and procedures would certainly not be a feasible step as a result of the huge differences in between the two departments despite the fact that currently Lewis is handling both. While separation of the manufacturing function may have been a favorable action for the advertising department, the truth that it would mean positioning a 3rd function under Lewis's wing implies this need to be avoided as well. The integration of the advertising and marketing division is the very best choice in terms of getting the optimum results from the division. An activity prepare for this option is discussed below.

Action Strategy.

Lewis will certainly take control of the duty of EVP Marketing after Krasnow leaves.

Advertising and Marketing features would be combined.

Judith Shapiro will be worked with to take Lewis's place as SVP of advertising and marketing.

Production feature will stay part of advertising and marketing under advertising and marketing feature.

Lewis will certainly separate herself from procedures.

A democratic leadership design with staff member empowerment will certainly be utilized in advertising division.

Open up door policy and focus on cross departmental communication will certainly be aimed at getting rid of disharmony.

Contingency plan.

If the assimilation does not work out as intended, a contingency plan would certainly adhere to which would certainly divide the manufacturing function from the advertising and marketing feature to decrease the load on the SVP of advertising and marketing. In case Judith Shapiro does not obtain hired, Lewis will certainly be heading the advertising department without an SVP. Because case the production function will definitely be separated by positioning it under an SVP manufacturing.