Managing In An Information Age It Challenges And Opportunities Case Study Help


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Managing In An Information Age It Challenges And Opportunities Case Study Help

Background and Facts

Managing In An Information Age It Challenges And Opportunities an office supplies retailer for small and average sized services has lately been involved in planning for a merger with its competitor House Deport, which has influenced effectiveness levels in departmentswith the senior manager involved in legal complications presented by the federal Profession Payment. With the Advertising Head advancing the information of his separation from the business in one year, Jeannie Lewis, the present head of procedures has actually been asked to take the duty in the future. With challenges in the form of a potential social change and also low worker morale, the company wants a full reengineering initiative at the advertising and marketing department.

Trouble Statement
Porter's 5 Forces Analysis
The possible social adjustment at the advertising division of Managing In An Information Age It Challenges And Opportunities is boosting uncertainty in the working environment bring about various difficulties for the Jeannie Lewis who would be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in influencing tactical decisions because Stapes Inc. had to abandon its strategies of merging with Office Deport after the Federal Profession Payment's treatment in the process. Offered the truth that the shop has an international presence with branches in UK, U.S.A., Canada and also Germany, political factors in each of these countries may have the ability to influence efficiency or critical objectives. Federal Profession Commission's antitrust fit against the merging used up beneficial time of the company's elderly management recommending that 'political' factors can have serious effects for a worldwide organisation.

Economic Factors: Economic factors such as the development of local business in the worldwide scenario suggest that Managing In An Information Age It Challenges And Opportunities is flourishing in an atmosphere where there is possible growth of businesses. In addition to this, fact that shop consumers are mainly looking for workplace products for office recommends that the marketplace has an increasing trend of entrepreneurs and online organisations.

Social factors: Social patterns in the economy show that consumers are trying to find convenience in addition to attractive rates. Market research shows how the client for Managing In An Information Age It Challenges And Opportunities does not have awareness about locating solutions which can use a combination of benefit and inexpensive.

Technological factors: Innovation plays a vital duty in Managing In An Information Age It Challenges And Opportunities's organisation strategy specifically as the organization is piloting Modern technology facilities which would supply modern technology sales and also assistance in the form of memory upgrades, peripheral installments. (Summary of PARASITE in appendix 2).

OB Issues and Symptoms.

A number of underlying Organizational Actions problems can be seen in Managing In An Information Age It Challenges And Opportunities's case as highlighted in this area.

Uneasiness about social adjustment: There is apprehension about a cultural change that would certainly happen as soon as Todd Krasnow leaves from his placement as the Executive Vice President of Advertising And Marketing with most of the team member currently revealing discontent over this potential action. This anticipated adjustment has developed stress in the office which has been coupled with the past tension of preparing the company for a possible merging with House Deport.
Pest Analysis
Demanding Work Setting for Newcomers: There is scarcity of personnel that can match the demanding environment of a fast-paced company. Not only does this lead to problem in locating the appropriate people, it places tension on new hires as can not stand up to the pace and stress that the company anticipates them to bear.

Twin Coverage Lines: Beginners discover this business culture cumbersome and difficult to deal with specifically as dotted line connections are suggested to be weak in general and objective setting and efficiency examination is still done by the solid line supervisor. This means that beginners could shed quality concerning their respective roles and also purposes especially as dotted line reporting does not keep them in straight interaction with the solid line supervisors.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor instead of Bridget Coles although it had actually been hypothesized that the latter would certainly take Krasnow's setting came as an impact to her spirits. Lewis may have been capable and also suitable for the task however the truth that Kransnow's departure would make Coles a direct report to Lewis may have been the factor for Coles' resignation from solutions.

Worry & Task Insecurity: Fear and also instability can be recognized as 2 major problems that Lewis would be managing particularly as the merging has currently be terminated and 2 senior executives of the marketing department would be leaving. The whole obligation of the department would be falling on Lewis's shoulders that would certainly not just supervise of brining about a cultural adjustment but would certainly also need to confirm herself in her new function.

Inappropriate Administration Style of Leader: Lewis's management design and also its incompatibility with the marketing department's role can also be seen as an OB difficulty particularly as she has been used to taking care of issues in the operations department where employees are educated to concentrate on processes and get them. The advertising and marketing division on the various other hand can be viewed as a group of people who are used to being supported by Krasnow that focused extra on result than procedures.

Interdepartmental Disputes: Interdepartmental disputes in between three departments, advertising and marketing, merchandizing as well as procedures respectively over the allowance of the marketing mix can be determined as another OB concern. The advertising department does not share the very same vision as the other two departments pertaining to the aloocation of the advertising mix twoards promotions and advertsing, the merchandizing and also operations departments do not agree over the advertising and marketing mix appropriation among one an additional either.

Fragmentation in Marketing Department: Fragmentation between the marketing and advertising departments can be recognized as one more OB problem which can require further interest. The reality that the advertising and marketing sections in the advertising and marketing division are disconnected is protecting against both departments from obtaining from each various other's experience as well as proficiency. Combination of advertising with retailing as well as procedures would end up being more difficult if the advertising division itself is degenerated which can be one more prospective OB problem.

Managing In An Information Age It Challenges And Opportunities Analysis

Various theories have actually been made use of to explain the situations to get more clearness concerning the circumstance available.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, most managers think that staffs are easy as well as careless, have little passion and withstand change. The difficult variation of this concept emphasized browbeating, tight controls, hazards and penalties. Gradually it produces reduced efficiency, refined sabotage as well as rivalry (Bargain, 2003). Although the scenario at Managing In An Information Age It Challenges And Opportunities is not completely complying with Concept X, it can be seen that new hires are finding this setting rather demanding which might ultimately cause a better inclination of the administration in the direction of Theory X. According to McGregor's advocated view, which he called Theory Y, the crucial task of the management is to set up business problems so that individuals can achieve their very own goals best by guiding their efforts towards organizational incentives. If individuals discover no satisfaction in their job, the monitoring would certainly have little choice however to depend on theory X as well as exterior control (Bargain, 2003). Also while examining Lewis's administration design, concept X may have been suitable in the operations division somewhat yet the Advertising and marketing division would certainly call for dependence on Theory Y to get the imagination as well as originality from the groups.

Tuckman's Team effort Theory: As far as Lewis's concern about bringing harmony in between the marketing and also advertising and marketing division is worried, this would initially lead to contrast as reviewed by Bruce Tuckman in his 'Teamwork Theory'. By integrating the marketing and advertising division's work, there might be the same preliminary separate which can lead to the second stage of 'storming' where the groups test one another.

Bridges' Transition Version: Based On William Bridge's concept (appendix 4), people are quite unpleasant with change, which is noticeable by the situation at Managing In An Information Age It Challenges And Opportunities The circumstance can be viewed as a normal training course of life if is studied according to Bridge's concept where he clarifies that people go through three stages of transition when they experience modification. 'Closing, losing and also Letting go', The Neutral Zone as well as 'The New Beginning' (Bridges, 2004). When people are presented with modification, they get in stage one and so there might be emotions like sadness, uncertainty, irritation, anger, fear, denial and also disorientation.The situation at the advertising division of Managing In An Information Age It Challenges And Opportunities is similar so Lewis can get comfortable with the concept that it is not amazing behavior. In the second phase, there may be a need to bridge the gap between the new as well as old culture so Lewis may have to face this ordeal once Krasnow leaves. There may be low spirits as well as reduced productivity at this phase which should not be taken as an obstacle. It is during this stage that Lewis will have to provide advice to the department to make sure that they can find an orientation. It can be seen how Krasnow has actually already made this shift simpler by making Lewis obtain associated with the department a year before his actual separation. Based on Bridges' Model, phase three will certainly bring about visibility to knowing, High power as well as dedication as individuals will welcome the change (Bridges, 2004).
Vrio Analysis
Maslow's Demand hierarchy: The OB problem pertaining to instability at the office has been caused firstly by the change in monitoring and also secondly by the truth that the merging will no more be initiated. Abraham Maslow in his Theory of 'Requirements Power structure' (appendix 5) has talks about the importance of 'safety needs as being a lower level requirement of a human for causing inspiration. As seen in the pyramid cooperated appendix 3, we can see exactly how 'the need to feel safe and secure as well as safe' goes to the second level of requirements. Before a worker can be made to develop psychologically, he requires to have his 'Physiological 'and 'Security' requires met. This suggests that unless the personnel are made to feel safe and secure about their existing employment status in Managing In An Information Age It Challenges And Opportunities they may not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Managing In An Information Age It Challenges And Opportunities Case Study

Implication of Analysis.

The OB analysis has looked at numerous concepts to recognize how to cope with the existing scenario at hand. The complying with 3 options have been recommended to aid Lewis handle the business difficulties in the advertising division. Each of these options has actually been suggested for relieving the transition needed to bring the marketing department in line with the demands of the marketplace as well as for making the social adjustment that would certainly follow as soon as the current leader leaves.

Integration of advertising and marketing functions. Separating Adverting and Production functions. Assimilation of Advertising And Marketing with Operations.

Examination of Alternatives.

Combination of Advertising & Marketing Functions: The internal advertising and marketing firm of Managing In An Information Age It Challenges And Opportunities is already stamina for the organization in terms of conserving up on expenses associated with marketing and promo. Since no brand-new employment has been done after Bridget Cole's separation with the reporting line being directly designated to Krasnow for the marketing function, this is a beneficial possibility for integrating the marketing and advertising features. Judith Shapiro who has earlier been spoken with by Lewis throughout the earlier merging days has proficiency in business-to-business advertising and marketing together with agency and also retail marketing experience. Once Krasnow leaves, Lewis can hire Shapiro as an EVP for marketing to manage both advertising and marketing functions.

The advantage of this method is that it will integrate the two functions while minimizing the requirement for hiring an added source for advertising. Along with this, Lewis would be heading the advertising and marketing division as well as in any case her replacement would be required for the present role that she is doing. The negative aspect of this alternative is that exterior hiring might produce animosity from inner employees that may be looking at the setting of EVP after Lewis takes control of Krasnow's placement.

Separating Adverting and Manufacturing: Provided the competitive stress and high top quality work required from the advertising and marketing firm, it is recommended that Lewis needs to allow the production system to be a different feature from the advertising system. Given that the majority of marketing agencies had these two functions as separate devices, it makes even more feeling to comply with the standard.

Combination of Advertising And Marketing with Procedures: Since Lewis is currently taking treatment of the marketing as well as procedures divisions concurrently; it makes sense to integrate the 2 features since she has been efficiently taking treatment of both ends. The truth that Lewis has to adjust her monitoring design for the advertising department suggests that these 2 divisions would certainly be culturally varied.


An assessment of the three choices indicates that assimilation of advertising and marketing and procedures would not be a practical action due to the large differences in between the two departments in spite of the truth that presently Lewis is dealing with both. While separation of the manufacturing function may have been a beneficial relocation for the advertising and marketing division, the truth that it would certainly suggest placing a third function under Lewis's wing indicates this should be prevented.

Activity Plan.
Lewis will take control of the role of EVP Advertising after Krasnow leaves.

Advertising and Marketing features would certainly be merged.

Judith Shapiro will be worked with to take Lewis's place as SVP of marketing and advertising.

Production feature will continue to be component of advertising under marketing feature.

Lewis will divide herself from operations.

A democratic leadership design with staff member empowerment will be used in advertising and marketing department.

Open up door policy as well as focus on cross departmental communication will certainly be targeted at getting rid of discord.

Contingency strategy.

If the integration does not work out as intended, a contingency plan would certainly comply with which would certainly divide the manufacturing feature from the advertising and marketing function to lower the lots on the SVP of marketing and advertising. In case Judith Shapiro does not get employed, Lewis will certainly be heading the advertising and marketing department without an SVP. Because case the production function will certainly be separated by placing it under an SVP manufacturing.