Mercedes Benz India Case Study Help


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Mercedes Benz India Case Study Help

Background and Facts

Mercedes Benz India a workplace materials retailer for small and also medium sized businesses has actually lately been involved in preparing for a merger with its rival House Deport, which has actually influenced efficiency degrees in departmentswith the elderly supervisor involved in lawful issues presented by the federal Trade Compensation. With the Advertising Head putting forward the information of his separation from the business in one year, Jeannie Lewis, the present head of operations has been asked to take the role in the future. With challenges in the kind of a possible social adjustment as well as low employee spirits, the company wants a complete reengineering effort at the marketing department.

Problem Declaration
Porter's 5 Forces Analysis
The prospective social adjustment at the advertising division of Mercedes Benz India is raising uncertainty in the workplace bring about numerous difficulties for the Jeannie Lewis that would certainly be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major function in influencing tactical choices given that Stapes Inc. had to abandon its plans of combining with Workplace Deport after the Federal Trade Commission's intervention while doing so. Provided the reality that the store has a worldwide existence with branches in UK, U.S.A., Canada and also Germany, political factors in each of these nations may be able to influence efficiency or strategic goals. Federal Profession Commission's antitrust match versus the merger used up valuable time of the organization's elderly administration suggesting that 'political' factors can have severe implications for an international service.

Economic Factors: Financial factors such as the emergence of small companies in the global scenario recommend that Mercedes Benz India is flourishing in an environment where there is potential development of services. Truth that shop customers are mostly looking for office products for house workplaces recommends that the market has a rising trend of business owners and residence based services.

Social factors: Social trends in the economic situation reveal that consumers are trying to find ease as well as appealing rates. Market research shows how the customer for Mercedes Benz India does not have understanding regarding finding services which can use a mix of comfort and low costs.

Technical factors: Innovation plays a vital role in Mercedes Benz India's business method especially as the organization is piloting Technology facilities which would supply innovation sales and also assistance in the type of memory upgrades, peripheral installations. (Recap of PARASITE in appendix 2).

OB Issues as well as Symptoms.

A number of underlying Organizational Behavior problems can be seen in Mercedes Benz India's case as highlighted in this area.

Worries concerning social adjustment: There is uneasiness concerning a social change that would occur once Todd Krasnow leaves from his setting as the Executive Vice President of Marketing with the majority of the team member already revealing unhappiness over this prospective move. This predicted change has developed stress and anxiety in the workplace which has been paired with the previous stress of preparing the firm for a potential merger with Residence Deport.
Pest Analysis
Stressful Job Environment for Newcomers: There is lack of workers that can match the difficult environment of a busy organization. Not just does this cause problem in locating the right individuals, it puts tension on new hires as can not endure the pace and pressure that the organization expects them to bear.

Dual Reporting Lines: Beginners locate this business society troublesome as well as difficult to deal with especially as populated line partnerships are suggested to be weaker generally and also objective setup and performance analysis is still done by the solid line manager. This means that newcomers could lose quality concerning their particular functions as well as goals especially as populated line coverage does not keep them in straight communication with the solid line supervisors.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower instead of Bridget Coles despite the fact that it had actually been speculated that the last would certainly take Krasnow's position came as an impact to her spirits. Lewis might have been capable and appropriate for the task yet the truth that Kransnow's departure would certainly make Coles a straight report to Lewis might have been the factor for Coles' resignation from solutions.

Concern & Task Insecurity: Concern as well as instability can be determined as two major worries that Lewis would be dealing with specifically as the merger has now be cancelled as well as 2 senior execs of the advertising division would be leaving. The entire obligation of the division would certainly be dropping on Lewis's shoulders that would certainly not just be in charge of brining concerning a social change but would likewise need to show herself in her new function.

Inappropriate Management Design of Leader: Lewis's monitoring style and its incompatibility with the advertising and marketing division's duty can likewise be viewed as an OB obstacle specifically as she has been made use of to taking care of issues in the operations department where employees are shown to concentrate on procedures and also obtain them right. The advertising department on the various other hand can be seen as a team of individuals who are made use of to being nurtured by Krasnow that focused more on output than procedures.

Interdepartmental Differences: Interdepartmental disagreements in between 3 departments, marketing, merchandizing as well as procedures specifically over the allotment of the advertising mix can be determined as one more OB problem. The advertising department does not share the exact same vision as the other two divisions relating to the aloocation of the advertising mix twoards promos as well as advertsing, the merchandizing and operations departments do not agree over the advertising and marketing mix allocation amongst one an additional either.

Fragmentation in Advertising And Marketing Department: Disintegration between the advertising and marketing departments can be recognized as another OB problem which can need additional interest. The reality that the advertising and marketing sections in the marketing division are disconnected is protecting against both departments from getting from each other's experience and expertise. Integration of advertising and marketing with merchandising as well as procedures would end up being harder if the advertising division itself is disintegrated which can be an additional prospective OB issue.

Mercedes Benz India Analysis

Different theories have been made use of to discuss the situations to obtain further clarity about the scenario at hand.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Theory X, many supervisors believe that staffs are easy as well as careless, have little passion and stand up to adjustment. The difficult variation of this theory emphasized browbeating, limited controls, dangers as well as penalties. Gradually it creates reduced efficiency, refined sabotage as well as competition (Deal, 2003). Although the situation at Mercedes Benz India is not entirely complying with Concept X, it can be seen that new hires are locating this environment rather difficult which might at some point bring about a better inclination of the administration towards Theory X. According to McGregor's supported sight, which he called Theory Y, the necessary task of the administration is to set up business conditions to ensure that individuals can accomplish their very own goals best by directing their initiatives in the direction of organizational incentives. If individuals discover no fulfillment in their job, the management would certainly have little selection however to rely upon theory X and external control (Bargain, 2003). Even while assessing Lewis's monitoring style, concept X may have been suitable in the procedures department somewhat but the Marketing department would require dependence on Concept Y to get the creativity as well as creativity from the groups.

Tuckman's Synergy Theory: As much as Lewis's concern regarding bringing consistency in between the advertising and marketing and marketing division is concerned, this would originally lead to clash as talked about by Bruce Tuckman in his 'Teamwork Theory'. By incorporating the advertising and marketing and advertising department's work, there might be the same preliminary detach which could lead to the 2nd stage of 'storming' where the teams challenge one another.

Bridges' Shift Design: Based On William Bridge's theory (appendix 4), individuals are fairly uneasy with modification, which is apparent by the situation at Mercedes Benz India The situation can be seen as a regular course of life if is studied as per Bridge's theory where he clarifies that individuals undergo 3 phases of change when they experience change. 'Closing, shedding and also Letting go', The Neutral Zone and also 'The New Starting' (Bridges, 2004). When individuals are presented with adjustment, they enter phase one therefore there may be feelings like despair, uncertainty, disappointment, anger, worry, rejection and also disorientation.The circumstance at the marketing division of Mercedes Benz India is comparable so Lewis can get comfy with the idea that it is not phenomenal behavior. In the 2nd stage, there may be a need to link the gap between the new and old society so Lewis might have to face this challenge once Krasnow leaves. There might be low morale and also reduced performance at this stage which need to not be taken as a setback. It is throughout this phase that Lewis will certainly have to provide assistance to the department so that they can locate a sense of direction. It can be seen how Krasnow has already made this change less complicated by making Lewis get involved in the department a year before his actual separation. Based on Bridges' Model, phase three will cause visibility to discovering, High power and also commitment as people will certainly embrace the adjustment (Bridges, 2004).
Vrio Analysis
Maslow's Need pecking order: The OB problem pertaining to insecurity at the work environment has actually been activated firstly by the modification in management and secondly by the reality that the merging will no more be started. Abraham Maslow in his Theory of 'Demands Pecking order' (appendix 5) has talks about the relevance of 'security needs as being a reduced level need of a human for activating motivation. As seen in the pyramid shared in appendix 3, we can see how 'the requirement to feel protected as well as safe' goes to the 2nd degree of requirements. Prior to a worker can be made to create psychologically, he requires to have his 'Physical 'and 'Security' needs satisfied. This indicates that unless the personnel are made to really feel protected about their present employment condition in Mercedes Benz India they might not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Mercedes Benz India Case Study

Implication of Analysis.

The OB analysis has considered various concepts to recognize exactly how to manage the present situation available. The complying with 3 alternatives have been suggested to assist Lewis take care of the organizational obstacles in the advertising division. Each of these options has actually been proposed for reducing the shift required to bring the advertising and marketing department in accordance with the requirements of the market and also for making the social change that would certainly adhere to when the present leader leaves.

Assimilation of advertising and marketing features. Separating Adverting as well as Production features. Assimilation of Advertising with Workflow.

Evaluation of Alternatives.

Judith Shapiro that has earlier been interviewed by Lewis throughout the earlier merging days has experience in business-to-business advertising along with firm and retail marketing experience. When Krasnow leaves, Lewis can hire Shapiro as an EVP for advertising to take care of both advertising and also advertising and marketing functions.

The advantage of this technique is that it will incorporate the two features while decreasing the need for working with an additional resource for advertising. Along with this, Lewis would certainly be heading the marketing division and also all the same her substitute would certainly be needed for the existing role that she is doing. The disadvantage of this option is that external hiring may bring about resentment from inner workers who might be considering the placement of EVP after Lewis takes control of Krasnow's setting.

Dividing Adverting as well as Manufacturing: Offered the affordable stress as well as high quality work needed from the ad agency, it is advised that Lewis ought to allow the production device to be a separate feature from the advertising system. Because a lot of advertising agencies had these 2 features as separate units, it makes more sense to comply with the norm. In addition to this, both features may have the ability to focus on their core triggers extra successfully. The disadvantage of this method would certainly be that extra expenses would have to be birthed for establishing up different manufacturing functions. A manufacturing head might have to be hired which could increase expenses for the organization.

Assimilation of Marketing with Workflows: Considering that Lewis is currently taking treatment of the advertising and marketing and also procedures divisions at the same time; it makes sense to integrate the 2 functions considering that she has actually been efficiently taking care of both ends. The truth that Lewis has to adapt her administration design for the advertising department suggests that these two divisions would certainly be culturally diverse.


An analysis of the 3 alternatives suggests that assimilation of marketing and also procedures would not be a practical move due to the huge distinctions between the 2 divisions despite the fact that presently Lewis is taking care of both. While splitting up of the production function might have been a positive relocation for the advertising division, the reality that it would certainly indicate positioning a 3rd function under Lewis's wing implies this should be stayed clear of.

Activity Plan.
Lewis will certainly take control of the function of EVP Marketing after Krasnow leaves.

Marketing and advertising functions would certainly be combined.

Judith Shapiro will certainly be worked with to take Lewis's area as SVP of advertising and marketing.

Production function will stay part of advertising under advertising and marketing feature.

Lewis will certainly divide herself from procedures.

An autonomous management style with staff member empowerment will certainly be made use of in advertising and marketing department.

Open door plan and focus on cross department interaction will certainly be aimed at removing disharmony.

Backup plan.

If the integration does not work out as planned, a backup strategy would certainly follow which would certainly divide the production feature from the advertising feature to lower the tons on the SVP of marketing and advertising. In case Judith Shapiro does not obtain worked with, Lewis will be heading the marketing department without an SVP. Because case the production function will certainly be separated by placing it under an SVP production.