We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa Case Study Solution


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We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa Case Study Help

Background and Facts

We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa an office supplies seller for tiny and medium sized businesses has recently been involved in planning for a merging with its competitor Home Deport, which has actually impacted efficiency levels in departmentswith the senior manager associated with lawful issues presented by the government Trade Commission. With the Marketing Head putting forward the news of his departure from the company in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the duty in the future. With challenges in the form of a potential cultural adjustment and low worker morale, the company wants a full reengineering effort at the advertising and marketing division.

Problem Declaration

The potential social modification at the advertising department of We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa is raising uncertainty in the working environment resulting in different challenges for the Jeannie Lewis that would certainly be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant function in impacting critical choices given that Stapes Inc. needed to abandon its plans of combining with Workplace Deport after the Federal Trade Payment's intervention at the same time. Offered the reality that the shop has an international existence with branches in UK, U.S.A., Canada and also Germany, political factors in each of these nations may have the ability to affect efficiency or critical goals. Federal Trade Payment's antitrust fit versus the merger used up important time of the company's elderly management recommending that 'political' factors can have severe effects for an international organisation.

Economic Factors: Economic factors such as the emergence of small companies in the international situation suggest that We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa is growing in a setting where there is potential development of services. In addition to this, reality that shop clients are mostly seeking workplace products for home offices recommends that the market has a climbing trend of entrepreneurs as well as online companies.

Social factors: Social fads in the economy show that consumers are trying to find comfort in addition to attractive rates. Marketing research demonstrates how the client for We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa does not have awareness regarding locating services which can provide a combination of ease as well as low costs.

Technological factors: Modern technology plays a vital role in We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa's business method specifically as the organization is piloting Technology centers which would certainly provide modern technology sales as well as assistance in the kind of memory upgrades, peripheral setups. (Recap of BUG in appendix 2).

OB Issues and also Manifestations.

Several underlying Organizational Behavior concerns can be seen in We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa's case as highlighted in this section.

Worries regarding cultural modification: There is apprehension regarding a social modification that would certainly occur when Todd Krasnow leaves from his setting as the Executive Vice Head Of State of Advertising with a lot of the personnel currently revealing discontent over this potential relocation. This expected change has produced tension in the work environment which has been coupled with the previous stress of preparing the company for a prospective merging with Home Deport.

Demanding Job Atmosphere for Newcomers: There is shortage of workers that can match the difficult environment of a busy organization. Not just does this result in trouble in locating the right individuals, it places tension on new hires as can not withstand the pace and also stress that the organization expects them to bear.

Dual Reporting Lines: Beginners discover this business society difficult and tough to manage particularly as populated line connections are implied to be weaker in general as well as objective setup and also efficiency examination is still done by the strong line manager. This implies that novices might lose quality about their particular duties as well as goals particularly as populated line reporting does not maintain them in direct interaction with the solid line supervisors.

Animosity From Cross Departmental Hiring: Krasnow's decision to make Lewis his successor as opposed to Bridget Coles despite the fact that it had been hypothesized that the latter would take Krasnow's setting came as a strike to her morale. Lewis may have been capable and also appropriate for the job yet the reality that Kransnow's departure would certainly make Coles a straight record to Lewis may have been the reason for Coles' resignation from services.

Worry & Job Insecurity: Anxiety and instability can be determined as two major issues that Lewis would certainly be dealing with especially as the merger has now be terminated as well as two elderly executives of the advertising department would be leaving. The whole duty of the department would certainly be falling on Lewis's shoulders who would not just supervise of brining concerning a social change however would certainly also have to confirm herself in her new duty.

Incompatible Monitoring Design of Leader: Lewis's management design and also its incompatibility with the marketing department's duty can likewise be seen as an OB challenge especially as she has been made use of to managing problems in the procedures division where employees are shown to focus on procedures as well as get them. The advertising and marketing division on the various other hand can be seen as a team of individuals that are utilized to being supported by Krasnow that focused a lot more on result than procedures.

Interdepartmental Disputes: Interdepartmental disagreements in between 3 departments, advertising, merchandizing and operations respectively over the allowance of the marketing mix can be identified as one more OB problem. The marketing department does not share the same vision as the other 2 divisions pertaining to the aloocation of the advertising mix twoards promotions and advertsing, the merchandizing as well as operations divisions do not concur over the marketing mix allowance among one an additional either.

Disintegration in Advertising And Marketing Division: Disintegration between the marketing and advertising departments can be determined as one more OB issue which can need additional interest. The fact that the advertising and marketing areas in the advertising and marketing department are disconnected is avoiding both departments from gaining from each various other's experience as well as knowledge. Assimilation of advertising with retailing as well as procedures would certainly come to be harder if the marketing department itself is degenerated which can be an additional potential OB issue.

We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa Analysis

Different theories have actually been used to clarify the conditions to get further quality concerning the scenario handy.

McGregor's Theory X & Y: According to Douglas McGregor's Concept X, most managers believe that juniors are passive as well as careless, have little passion and withstand modification. The tough version of this theory highlighted coercion, limited controls, hazards as well as penalties. Over time it generates reduced efficiency, refined sabotage as well as rivalry (Bargain, 2003). Although the situation at We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa is not entirely following Theory X, it can be seen that new hires are finding this setting rather demanding which may ultimately lead to a higher disposition of the administration in the direction of Concept X. According to McGregor's advocated view, which he called Theory Y, the vital job of the administration is to organize organizational problems so that people can attain their own goals best by guiding their efforts in the direction of business incentives. If individuals find no fulfillment in their work, the administration would certainly have little choice however to depend on theory X and outside control (Offer, 2003). Even while evaluating Lewis's administration design, theory X might have appropriated in the operations division to some extent yet the Advertising division would need dependence on Concept Y in order to get the imagination and also originality from the teams.

Tuckman's Teamwork Theory: As far as Lewis's issue concerning bringing consistency in between the marketing and advertising department is concerned, this would at first cause contrast as discussed by Bruce Tuckman in his 'Synergy Theory'. (Tuckman, 1965). As per Tuckman's concept shown in appendix 3, during the first phase of team growth, people may not bond, as they are active discovering their location in the team. By incorporating the marketing and advertising department's work, there might be the same initial separate which could cause the second stage of 'storming' where the groups test one another. It is just during the 3rd stage or 'norming' when they would come together to share concepts before the team can bring about harmony in the fourth phase 'doing'.

When people are presented with modification, they get in phase one and so there might be emotions like unhappiness, uncertainty, disappointment, anger, fear, denial as well as disorientation.The circumstance at the advertising and marketing division of We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa is similar so Lewis can get comfortable with the suggestion that it is not remarkable actions. It is throughout this phase that Lewis will have to give guidance to the division so that they can locate a feeling of instructions. It can be seen just how Krasnow has already made this transition simpler by making Lewis get included in the department a year prior to his real departure.

Abraham Maslow in his Theory of 'Needs Pecking order' (appendix 5) has goes over the value of 'security needs as being a lower level need of a human for setting off inspiration. As seen in the pyramid shared in appendix 3, we can see how 'the need to really feel safe and also out of danger' is at the second degree of needs. Prior to a staff member can be made to develop mentally, he needs to have his 'Physical 'as well as 'Safety' needs satisfied.

SWOT Analysis for We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa Case Study

Implication of Analysis.

The OB analysis has actually taken a look at different concepts to comprehend how to cope with the existing circumstance at hand. The complying with three options have actually been proposed to help Lewis take care of the organizational obstacles in the advertising department. Each of these choices has actually been recommended for reducing the change required to bring the marketing department in accordance with the demands of the market as well as for making the social adjustment that would comply with as soon as the existing leader leaves.

Assimilation of marketing and advertising features. Separating Adverting and also Production features. Integration of Advertising And Marketing with Workflow.

Examination of Alternatives.

Judith Shapiro that has earlier been talked to by Lewis during the earlier merging days has competence in business-to-business advertising and marketing along with firm as well as retail marketing experience. Once Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising to manage both marketing and advertising functions.

The advantage of this strategy is that it will integrate the two functions while decreasing the requirement for employing an additional resource for advertising and marketing. Lewis would certainly be heading the advertising and marketing department and in any kind of case her substitute would be required for the current role that she is doing. The downside of this option is that outside hiring might produce animosity from interior employees who may be considering the position of EVP after Lewis takes control of Krasnow's placement.

Dividing Adverting as well as Production: Offered the affordable stress and top quality work called for from the advertising agency, it is suggested that Lewis should permit the manufacturing unit to be a separate feature from the marketing system. Because many ad agency had these 2 functions as separate devices, it makes even more sense to adhere to the norm. Along with this, both features might have the ability to focus on their core activates extra effectively. However, the disadvantage of this technique would certainly be that extra prices would certainly have to be birthed for establishing separate production functions. Along with this, a production head may need to be hired which could enhance expenses for the company.

Assimilation of Marketing with Operations: Considering that Lewis is already taking treatment of the advertising and marketing as well as procedures departments all at once; it makes feeling to integrate the 2 functions since she has actually been efficiently taking care of both ends. The reality that Lewis has to adapt her administration style for the marketing division recommends that these two departments would certainly be culturally diverse.


An analysis of the 3 options suggests that combination of marketing and also procedures would not be a viable move due to the large differences in between both divisions despite the fact that presently Lewis is managing both. While separation of the manufacturing function may have been a desirable relocation for the marketing department, the reality that it would suggest putting a 3rd feature under Lewis's wing suggests this need to be prevented. The assimilation of the marketing division is the most effective alternative in terms of getting the optimum results from the department. An activity plan for this option is reviewed below.

Action Strategy.

Lewis will take over the role of EVP Marketing after Krasnow leaves.

Advertising and Marketing features would certainly be merged.

Judith Shapiro will be employed to take Lewis's area as SVP of advertising and marketing.

Manufacturing feature will certainly stay part of marketing under advertising and marketing feature.

Lewis will certainly divide herself from procedures.

An autonomous management style with worker empowerment will be used in advertising and marketing division.

Open up door policy and focus on cross department communication will be focused on getting rid of dissonance.

Contingency strategy.

If the combination does not exercise as prepared, a backup plan would follow which would separate the production feature from the marketing function to lower the load on the SVP of advertising and marketing. In case Judith Shapiro does not get employed, Lewis will certainly be heading the advertising and marketing division without an SVP. In that case the manufacturing function will certainly be separated by putting it under an SVP manufacturing.