We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa Case Study Analysis


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We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa Case Study Analysis

Background and Facts

We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa a workplace supplies store for small and average sized companies has lately been involved in preparing for a merger with its competitor Home Deport, which has actually affected effectiveness levels in departmentswith the senior manager associated with lawful complications presented by the federal Trade Payment. With the Advertising Head putting forward the news of his separation from the firm in one year, Jeannie Lewis, the current head of procedures has been asked to take the role in the near future. With challenges in the form of a prospective social change and also low worker spirits, the company needs a total reengineering initiative at the advertising department.

Problem Statement
Porter's 5 Forces Analysis
The potential social modification at the marketing division of We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa is enhancing unpredictability in the working environment resulting in different challenges for the Jeannie Lewis that would be replacing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major function in impacting tactical choices considering that Stapes Inc. needed to abandon its plans of combining with Workplace Deport after the Federal Profession Commission's intervention while doing so. Given the fact that the store has a global presence with branches in UK, UNITED STATES, Canada and also Germany, political factors in each of these countries might be able to impact performance or tactical objectives. Federal Profession Payment's antitrust fit versus the merger occupied important time of the organization's elderly monitoring recommending that 'political' factors can have major ramifications for an international organisation.

Economic Factors: Economic factors such as the appearance of small companies in the international scenario recommend that We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa is thriving in a setting where there is potential growth of services. Truth that store clients are mostly looking for workplace products for home workplaces recommends that the market has a rising fad of entrepreneurs and also residence based services.

Social factors: Social patterns in the economic climate reveal that clients are searching for comfort in addition to appealing rates. Marketing research demonstrates how the customer for We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa does not have awareness concerning finding options which can offer a combination of convenience and also low costs.

Technical factors: Innovation plays an important function in We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa's organisation approach especially as the organization is piloting Modern technology centers which would provide modern technology sales and also support in the kind of memory upgrades, peripheral installments. (Summary of INSECT in appendix 2).

OB Issues as well as Manifestations.

Numerous underlying Organizational Behavior problems can be seen in We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa's case as highlighted in this area.

Worries about social change: There is concern about a cultural change that would certainly happen once Todd Krasnow leaves from his placement as the Executive Vice Head Of State of Advertising with a lot of the team member already revealing discontent over this possible step. This expected modification has actually developed stress and anxiety in the office which has actually been combined with the past anxiety of preparing the firm for a prospective merging with House Deport.
Pest Analysis
Difficult Work Setting for Newcomers: There is lack of workers that can match the demanding setting of a busy organization. Not only does this result in difficulty in locating the ideal people, it places anxiety on brand-new hires as can not endure the rate and pressure that the company expects them to birth.

Dual Coverage Lines: Newbies find this organizational culture troublesome and tough to deal with specifically as populated line partnerships are implied to be weak as a whole as well as unbiased setup and also performance evaluation is still done by the strong line manager. This suggests that newbies can shed clarity about their respective functions and purposes specifically as dotted line reporting does not keep them in direct communication with the solid line managers.

Animosity From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower rather than Bridget Coles despite the fact that it had been speculated that the latter would certainly take Krasnow's position came as an impact to her spirits. Lewis may have been qualified as well as ideal for the task yet the truth that Kransnow's separation would make Coles a direct record to Lewis might have been the reason for Coles' resignation from solutions.

Worry & Work Instability: Worry as well as instability can be identified as two significant worries that Lewis would be handling specifically as the merging has now be cancelled and also 2 elderly executives of the advertising and marketing department would certainly be leaving. The whole obligation of the department would be falling on Lewis's shoulders who would not simply be in charge of brining regarding a social adjustment but would additionally need to verify herself in her brand-new role.

Inappropriate Monitoring Design of Leader: Lewis's monitoring style and its incompatibility with the advertising department's function can likewise be seen as an OB obstacle specifically as she has been used to managing issues in the operations department where personnel are shown to focus on processes as well as get them. The marketing department on the other hand can be viewed as a team of people that are used to being nurtured by Krasnow that concentrated more on result than processes.

Interdepartmental Disagreements: Interdepartmental arguments between three divisions, advertising and marketing, merchandizing and also procedures respectively over the appropriation of the advertising and marketing mix can be identified as an additional OB concern. The advertising department does not share the very same vision as the other two departments concerning the aloocation of the advertising and marketing mix twoards promotions as well as advertsing, the merchandizing and also procedures departments do not concur over the marketing mix appropriation among one another either.

Fragmentation in Advertising Department: Disintegration between the marketing and advertising departments can be recognized as one more OB problem which can need further interest. The truth that the advertising and marketing sections in the advertising and marketing division are disconnected is preventing both divisions from gaining from each other's experience and also knowledge. Combination of advertising with retailing as well as procedures would end up being more difficult if the advertising and marketing division itself is disintegrated which can be another prospective OB issue.

We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa Analysis

Various concepts have been used to describe the situations to get further quality about the scenario handy.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Concept X, a lot of managers believe that juniors are passive as well as lazy, have little passion and stand up to adjustment. The situation at We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa is not entirely following Theory X, it can be seen that new hires are discovering this environment instead difficult which may eventually lead to a greater inclination of the management in the direction of Concept X. Even while assessing Lewis's monitoring design, theory X may have been ideal in the procedures division to some level but the Advertising department would certainly need dependence on Theory Y in order to obtain the imagination and creativity from the groups.

Tuckman's Synergy Theory: As far as Lewis's issue regarding bringing harmony in between the marketing and advertising and marketing division is concerned, this would at first lead to conflict as gone over by Bruce Tuckman in his 'Teamwork Concept'. By integrating the marketing and advertising division's work, there might be the same initial disconnect which might lead to the 2nd stage of 'storming' where the groups challenge one an additional.

When individuals are offered with change, they go into phase one and so there might be emotions like unhappiness, unpredictability, irritation, temper, concern, rejection and disorientation.The scenario at the marketing department of We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa is comparable so Lewis can get comfortable with the idea that it is not extraordinary habits. It is throughout this stage that Lewis will have to give advice to the department so that they can locate a feeling of instructions. It can be seen exactly how Krasnow has currently made this transition much easier by making Lewis get involved in the division a year before his actual departure.
Vrio Analysis
Abraham Maslow in his Concept of 'Demands Pecking order' (appendix 5) has discusses the relevance of 'protection needs as being a lower degree demand of a human for setting off motivation. As seen in the pyramid shared in appendix 3, we can see just how 'the requirement to really feel safe and out of threat' is at the second level of demands. Prior to an employee can be made to establish emotionally, he needs to have his 'Physiological 'and also 'Security' requires satisfied.

SWOT Analysis for We Gave Them A Tool But Hardly Anyones Using It Untangling The Knowledge Management Dilemma At Tpa Case Study

Implication of Analysis.

The OB analysis has actually considered different theories to comprehend exactly how to cope with the existing situation handy. The adhering to three choices have been suggested to aid Lewis take care of the business obstacles in the marketing department. Each of these options has been recommended for easing the change required to bring the advertising and marketing division according to the needs of the marketplace and for making the social change that would certainly adhere to once the existing leader leaves.

Assimilation of advertising and marketing functions. Dividing Adverting and Manufacturing features. Assimilation of Advertising And Marketing with Operations.

Assessment of Alternatives.

Judith Shapiro who has earlier been spoken with by Lewis during the earlier merging days has experience in business-to-business marketing along with agency and also retail marketing experience. As soon as Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising and marketing to deal with both advertising and marketing features.

The advantage of this method is that it will integrate the two functions while minimizing the demand for hiring an extra resource for marketing. In addition to this, Lewis would certainly be heading the advertising department and in any case her replacement would be required for the current duty that she is carrying out. The negative aspect of this choice is that exterior hiring might cause resentment from inner employees who may be eying the position of EVP after Lewis takes over Krasnow's placement.

Dividing Adverting as well as Production: Offered the competitive stress and also high top quality job called for from the advertising agency, it is recommended that Lewis needs to allow the production unit to be a separate function from the advertising and marketing system. Since most advertising agencies had these two features as different devices, it makes more feeling to follow the standard.

Combination of Marketing with Procedures: Because Lewis is already taking care of the advertising and marketing and also operations departments at the same time; it makes sense to integrate the 2 functions because she has been successfully taking care of both ends. The truth that Lewis has to adjust her management design for the advertising and marketing division recommends that these two divisions would certainly be culturally diverse.


An analysis of the 3 options shows that assimilation of advertising and marketing and procedures would certainly not be a feasible step due to the large differences between the 2 divisions despite the fact that currently Lewis is handling both. While separation of the manufacturing function may have been a favorable action for the advertising and marketing division, the fact that it would certainly mean placing a third feature under Lewis's wing indicates this ought to be stayed clear of.

Action Strategy.
Lewis will certainly take over the duty of EVP Advertising after Krasnow leaves.

Marketing and advertising functions would certainly be merged.

Judith Shapiro will be employed to take Lewis's location as SVP of advertising and marketing.

Manufacturing function will certainly remain part of advertising and marketing under advertising function.

Lewis will certainly divide herself from operations.

A democratic leadership design with staff member empowerment will certainly be utilized in advertising division.

Open up door policy and emphasis on cross departmental interaction will be targeted at eliminating disharmony.

Backup strategy.

If the assimilation does not exercise as prepared, a contingency plan would comply with which would certainly separate the manufacturing feature from the advertising function to reduce the lots on the SVP of advertising and marketing. In case Judith Shapiro does not obtain employed, Lewis will be heading the advertising department without an SVP. Because case the manufacturing function will most definitely be separated by putting it under an SVP production.