Hotel Industry Case Study Help


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Hotel Industry Case Study Help

Background and Facts

Hotel Industry a workplace products retailer for small as well as average sized businesses has lately been involved in planning for a merger with its rival Home Deport, which has influenced efficiency levels in departmentswith the senior supervisor associated with legal difficulties presented by the federal Trade Commission. With the Advertising and marketing Head advancing the information of his separation from the company in one year, Jeannie Lewis, the current head of operations has actually been asked to take the function in the near future. With obstacles in the kind of a possible social change and reduced worker spirits, the organization requires a total reengineering initiative at the marketing division.

Issue Statement
Porter's 5 Forces Analysis
The potential cultural change at the advertising and marketing department of Hotel Industry is enhancing unpredictability in the workplace resulting in various obstacles for the Jeannie Lewis that would certainly be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major role in impacting critical choices considering that Stapes Inc. had to abandon its strategies of combining with Office Deport after the Federal Profession Commission's intervention while doing so. Given the truth that the store has an international existence with branches in UK, UNITED STATES, Canada and Germany, political consider each of these nations might have the ability to impact performance or strategic objectives. Federal Trade Compensation's antitrust match against the merging occupied valuable time of the organization's elderly monitoring suggesting that 'political' factors can have significant effects for a worldwide organisation.

Economic Factors: Economic factors such as the development of small businesses in the worldwide situation recommend that Hotel Industry is growing in a setting where there is potential development of services. In addition to this, fact that store clients are primarily seeking office supplies for office suggests that the marketplace has a rising pattern of business owners as well as home based businesses.

Social factors: Social trends in the economy reveal that clients are searching for comfort as well as appealing rates. Market research shows how the consumer for Hotel Industry does not have recognition about finding solutions which can supply a combination of convenience as well as low costs.

Technological factors: Modern technology plays a crucial role in Hotel Industry's service strategy especially as the organization is piloting Technology centers which would offer modern technology sales and assistance in the kind of memory upgrades, outer installments. (Summary of PEST in appendix 2).

OB Issues as well as Symptoms.

Numerous underlying Business Habits problems can be seen in Hotel Industry's case as highlighted in this area.

Apprehensions about social adjustment: There is concern concerning a social modification that would certainly take place once Todd Krasnow leaves from his placement as the Exec Vice Head Of State of Advertising And Marketing with the majority of the team member currently showing unhappiness over this possible move. This anticipated change has actually created tension in the office which has actually been coupled with the previous tension of preparing the firm for a possible merger with House Deport.
Pest Analysis
Demanding Task Atmosphere for Newcomers: There is lack of personnel that can match the demanding atmosphere of a hectic organization. Not only does this result in trouble in discovering the ideal people, it puts anxiety on brand-new hires as can not endure the rate and stress that the company expects them to birth.

Double Coverage Lines: Novices find this organizational society difficult as well as difficult to deal with particularly as populated line relationships are meant to be weak as a whole as well as objective setting and efficiency examination is still done by the strong line manager. This implies that novices might lose clarity regarding their respective functions as well as purposes particularly as populated line reporting does not keep them in direct interaction with the strong line managers.

Resentment From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor rather than Bridget Coles despite the fact that it had actually been guessed that the latter would certainly take Krasnow's position came as a strike to her spirits. Lewis might have been qualified and suitable for the work however the reality that Kransnow's departure would certainly make Coles a direct report to Lewis might have been the reason for Coles' resignation from solutions.

Anxiety & Work Instability: Fear and also instability can be determined as two major problems that Lewis would certainly be dealing with particularly as the merger has currently be cancelled as well as two senior executives of the advertising department would be leaving. The entire duty of the division would certainly be dropping on Lewis's shoulders that would not just supervise of brining regarding a social adjustment yet would certainly also need to confirm herself in her new function.

Inappropriate Monitoring Design of Leader: Lewis's administration style and its conflict with the advertising department's role can likewise be seen as an OB challenge particularly as she has actually been made use of to dealing with concerns in the procedures division where employees are educated to concentrate on processes as well as get them right. The advertising and marketing department on the various other hand can be seen as a team of individuals who are made use of to being nurtured by Krasnow that concentrated extra on result than procedures.

Interdepartmental Arguments: Interdepartmental arguments in between 3 departments, advertising, merchandizing and operations respectively over the allowance of the advertising and marketing mix can be identified as one more OB concern. The advertising division does not share the same vision as the other 2 divisions concerning the aloocation of the marketing mix twoards promos and advertsing, the merchandizing and operations departments do not agree over the advertising and marketing mix allotment amongst one another either.

Disintegration in Advertising And Marketing Division: Disintegration between the advertising and marketing divisions can be recognized as another OB concern which can need more interest. The truth that the marketing and advertising areas in the marketing department are separated is protecting against both divisions from acquiring from each other's experience and know-how. Combination of marketing with retailing and operations would come to be harder if the marketing department itself is degenerated which can be another possible OB worry.

Hotel Industry Analysis

Numerous concepts have actually been utilized to clarify the circumstances to get additional clearness concerning the scenario handy.
Swot Analysis
McGregor's Theory X & Y: According to Douglas McGregor's Concept X, a lot of supervisors think that staffs are passive and lazy, have little aspiration and also stand up to modification. The difficult version of this theory highlighted coercion, limited controls, dangers and also punishments. In time it creates low productivity, refined sabotage and also competition (Offer, 2003). Although the circumstance at Hotel Industry is not completely complying with Theory X, it can be seen that new hires are finding this environment instead demanding which might at some point cause a better inclination of the administration in the direction of Theory X. According to McGregor's supported sight, which he called Concept Y, the important job of the management is to arrange organizational conditions to make sure that people can attain their very own objectives best by routing their efforts in the direction of organizational incentives. If people discover no contentment in their job, the monitoring would certainly have little option however to rely on concept X and also exterior control (Offer, 2003). Also while evaluating Lewis's management design, theory X may have been suitable in the operations division to some extent but the Advertising and marketing department would need dependence on Theory Y so as to get the creativity and creativity from the teams.

Tuckman's Synergy Concept: As far as Lewis's concern concerning bringing consistency in between the marketing and advertising department is concerned, this would at first lead to conflict as gone over by Bruce Tuckman in his 'Team effort Theory'. By integrating the marketing as well as advertising division's job, there may be the very same initial disconnect which could lead to the second phase of 'storming' where the groups challenge one an additional.

Bridges' Change Model: As per William Bridge's concept (appendix 4), people are rather uneasy with change, which is evident by the scenario at Hotel Industry The scenario can be seen as a normal training course of life if is studied based on Bridge's theory where he clarifies that people experience three stages of change when they experience modification. 'Closing, shedding and Releasing', The Neutral Zone as well as 'The New Beginning' (Bridges, 2004). When people are presented with modification, they go into stage one and so there may be feelings like despair, uncertainty, disappointment, anger, anxiety, denial and also disorientation.The situation at the advertising and marketing division of Hotel Industry is similar so Lewis can obtain comfortable with the concept that it is not phenomenal habits. In the second phase, there might be a need to connect the gap in between the new and also old society so Lewis might need to encounter this challenge once Krasnow leaves. There might be reduced morale as well as low efficiency at this phase which should not be taken as a problem. It is throughout this phase that Lewis will certainly have to provide support to the division to make sure that they can locate a sense of direction. It can be seen exactly how Krasnow has already made this shift easier by making Lewis get associated with the department a year before his real separation. As per Bridges' Version, phase three will certainly cause visibility to learning, High power and dedication as individuals will certainly accept the modification (Bridges, 2004).
Vrio Analysis
Abraham Maslow in his Theory of 'Requirements Hierarchy' (appendix 5) has goes over the value of 'safety requires as being a lower level demand of a human for setting off inspiration. As seen in the pyramid shared in appendix 3, we can see just how 'the requirement to really feel safe and secure and out of risk' is at the 2nd level of needs. Prior to a staff member can be made to establish emotionally, he needs to have his 'Physiological 'and 'Safety and security' requires satisfied.

SWOT Analysis for Hotel Industry Case Study

Implication of Analysis.

The OB analysis has actually considered various theories to comprehend just how to handle the present scenario available. The complying with three alternatives have been proposed to assist Lewis take care of the business difficulties in the advertising and marketing division. Each of these options has been recommended for relieving the shift needed to bring the advertising department in line with the needs of the marketplace and for making the social change that would follow when the existing leader leaves.

Assimilation of advertising and marketing functions. Dividing Adverting and also Manufacturing functions. Assimilation of Advertising with Operations.

Examination of Alternatives.

Combination of Advertising & Advertising Functions: The internal advertising and marketing firm of Hotel Industry is already stamina for the organization in regards to saving up on overheads related to marketing and promotion. Because no brand-new recruitment has been done after Bridget Cole's separation with the reporting line being straight appointed to Krasnow for the advertising and marketing function, this is a favorable possibility for incorporating the advertising and marketing features. Judith Shapiro that has earlier been spoken with by Lewis during the earlier merging days has proficiency in business-to-business advertising and marketing along with agency as well as retail advertising and marketing experience. Once Krasnow leaves, Lewis can employ Shapiro as an EVP for marketing to manage both marketing and advertising functions.

The advantage of this strategy is that it will certainly integrate both features while decreasing the need for working with an added resource for advertising and marketing. Along with this, Lewis would certainly be heading the marketing division and all the same her substitute would be required for the existing role that she is performing. The drawback of this alternative is that outside hiring may bring about animosity from internal employees that may be looking at the setting of EVP after Lewis takes control of Krasnow's placement.

Separating Adverting and Production: Provided the competitive pressures and also high quality work called for from the ad agency, it is advised that Lewis must allow the manufacturing device to be a different feature from the advertising system. Given that a lot of advertising agencies had these two functions as separate systems, it makes more sense to comply with the standard. Along with this, both features might have the ability to concentrate on their core activates more successfully. However, the disadvantage of this strategy would certainly be that added expenses would have to be birthed for establishing separate production functions. A manufacturing head might have to be employed which might boost overheads for the organization.

Assimilation of Advertising And Marketing with Operations: Since Lewis is currently taking treatment of the advertising and also procedures divisions simultaneously; it makes sense to integrate the 2 features since she has actually been efficiently taking care of both ends. The reality that Lewis has to adapt her monitoring design for the marketing division recommends that these 2 departments would certainly be culturally diverse.


An analysis of the 3 choices suggests that assimilation of marketing and also operations would certainly not be a practical action due to the substantial differences between the two departments despite the fact that presently Lewis is dealing with both. While separation of the manufacturing function may have been a positive step for the advertising department, the truth that it would suggest putting a third function under Lewis's wing indicates this should be avoided.

Action Plan.
Lewis will certainly take control of the role of EVP Advertising and marketing after Krasnow leaves.

Advertising and Marketing functions would certainly be combined.

Judith Shapiro will certainly be worked with to take Lewis's place as SVP of advertising and marketing.

Production feature will stay part of advertising and marketing under advertising function.

Lewis will separate herself from operations.

A democratic leadership design with worker empowerment will be utilized in marketing department.

Open up door policy as well as emphasis on cross department communication will certainly be targeted at eliminating discord.

Backup plan.

If the assimilation does not work out as intended, a contingency strategy would certainly adhere to which would certainly divide the production feature from the advertising feature to decrease the tons on the SVP of advertising and marketing. In case Judith Shapiro does not obtain hired, Lewis will be heading the advertising and marketing division without an SVP. Because case the production feature will definitely be divided by putting it under an SVP manufacturing.