Toshiba Accounting Fraud Case Study Solution


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Toshiba Accounting Fraud Case Study Help

Background and Facts

Toshiba Accounting Fraud an office materials store for little and also medium sized services has actually just recently been involved in preparing for a merger with its competitor House Deport, which has influenced effectiveness levels in departmentswith the elderly supervisor involved in legal issues put forth by the federal Trade Commission. With the Advertising Head putting forward the news of his departure from the firm in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the function in the future. With obstacles in the form of a possible cultural adjustment as well as reduced staff member spirits, the organization needs a complete reengineering initiative at the advertising department.

Issue Declaration
Porter's 5 Forces Analysis
The prospective cultural modification at the advertising and marketing division of Toshiba Accounting Fraud is increasing unpredictability in the working environment causing various challenges for the Jeannie Lewis that would certainly be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in influencing calculated choices considering that Stapes Inc. needed to desert its plans of combining with Office Deport after the Federal Profession Compensation's intervention at the same time. Offered the reality that the shop has an international existence with branches in UK, UNITED STATES, Canada as well as Germany, political consider each of these countries may have the ability to influence performance or tactical objectives. Federal Profession Compensation's antitrust match versus the merging took up valuable time of the organization's elderly administration recommending that 'political' factors can have significant implications for an international business.

Economic Factors: Economic factors such as the emergence of small businesses in the worldwide situation suggest that Toshiba Accounting Fraud is thriving in an atmosphere where there is potential growth of companies. Fact that shop consumers are mostly looking for office products for home workplaces recommends that the market has an increasing fad of entrepreneurs and house based companies.

Social factors: Social trends in the economic climate reveal that clients are trying to find benefit along with eye-catching prices. Market research shows how the client for Toshiba Accounting Fraud does not have awareness concerning finding services which can offer a mix of ease and also low costs.

Technological factors: Technology plays an essential duty in Toshiba Accounting Fraud's organisation strategy particularly as the company is piloting Technology facilities which would certainly offer technology sales as well as assistance in the form of memory upgrades, outer installations. (Recap of PARASITE in appendix 2).

OB Issues as well as Effects.

Numerous underlying Organizational Actions issues can be seen in Toshiba Accounting Fraud's case as highlighted in this section.

Uneasiness concerning social change: There is concern about a cultural modification that would take place as soon as Todd Krasnow leaves from his placement as the Exec Vice Head Of State of Marketing with the majority of the employee already showing discontent over this potential move. This predicted change has produced stress in the work environment which has actually been coupled with the past stress of preparing the firm for a potential merger with Home Deport.
Pest Analysis
Difficult Job Atmosphere for Newcomers: There is shortage of employees that can match the difficult setting of a busy company. Not just does this bring about trouble in finding the appropriate individuals, it places stress and anxiety on new hires as can not hold up against the rate and also stress that the organization anticipates them to bear.

Double Coverage Lines: Newbies discover this organizational culture difficult and also tough to handle specifically as dotted line partnerships are meant to be weaker generally as well as objective setup and efficiency examination is still done by the solid line manager. This indicates that novices could shed quality regarding their particular roles and also purposes especially as dotted line reporting does not keep them in straight interaction with the solid line managers.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his follower as opposed to Bridget Coles although it had actually been hypothesized that the last would certainly take Krasnow's setting came as a strike to her spirits. Lewis might have been qualified and proper for the work but the fact that Kransnow's separation would make Coles a direct record to Lewis might have been the reason for Coles' resignation from services.

Concern & Job Instability: Concern and also instability can be determined as two major issues that Lewis would be handling particularly as the merger has actually now be terminated and also two senior execs of the marketing division would certainly be leaving. The whole duty of the department would be falling on Lewis's shoulders that would not simply supervise of brining about a cultural adjustment however would certainly also have to prove herself in her new role.

Inappropriate Administration Style of Leader: Lewis's management design as well as its conflict with the advertising and marketing department's duty can additionally be seen as an OB difficulty specifically as she has actually been utilized to taking care of problems in the operations division where personnel are instructed to focus on processes as well as obtain them. The marketing department on the various other hand can be viewed as a group of people who are used to being supported by Krasnow that concentrated extra on outcome than procedures.

Interdepartmental Disputes: Interdepartmental arguments between 3 divisions, marketing, merchandizing and also operations specifically over the allocation of the marketing mix can be recognized as another OB problem. Although the advertising and marketing division does not share the exact same vision as the other two departments pertaining to the aloocation of the marketing mix twoards promos and advertsing, the merchandizing and also operations departments do not concur over the marketing mix appropriation among each other either.

Fragmentation in Advertising Department: Disintegration between the marketing and advertising departments can be recognized as another OB concern which could need further attention. The fact that the advertising and marketing sections in the advertising and marketing division are separated is protecting against both divisions from obtaining from each various other's experience as well as know-how. Integration of marketing with retailing and also procedures would become more difficult if the advertising and marketing division itself is degenerated which can be an additional possible OB worry.

Toshiba Accounting Fraud Analysis

Various concepts have actually been used to explain the scenarios to get additional clearness concerning the situation at hand.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, most managers believe that subordinates are passive and also lazy, have little passion and withstand modification. The tough version of this theory highlighted browbeating, tight controls, threats as well as penalties. Over time it produces low productivity, refined sabotage as well as rivalry (Deal, 2003). Although the situation at Toshiba Accounting Fraud is not entirely complying with Theory X, it can be seen that brand-new hires are discovering this atmosphere instead demanding which might at some point bring about a better disposition of the management towards Concept X. As per McGregor's advocated sight, which he called Theory Y, the crucial task of the monitoring is to set up organizational conditions so that individuals can accomplish their very own objectives best by guiding their initiatives towards organizational incentives. If people discover no complete satisfaction in their work, the management would certainly have little option but to count on theory X and exterior control (Deal, 2003). Also while analyzing Lewis's management style, theory X may have appropriated in the procedures division to some extent but the Marketing division would certainly require dependence on Concept Y in order to get the creative thinking and originality from the teams.

Tuckman's Teamwork Concept: As for Lewis's worry regarding bringing consistency in between the advertising and marketing department is concerned, this would at first bring about contrast as reviewed by Bruce Tuckman in his 'Synergy Theory'. (Tuckman, 1965). Based on Tuckman's concept received appendix 3, throughout the preliminary phase of group advancement, people might not bond, as they are active discovering their location in the team. By combining the advertising and marketing department's work, there may be the same preliminary detach which can result in the 2nd phase of 'storming' where the groups challenge each other. It is only throughout the 3rd stage or 'norming' when they would come together to share concepts prior to the team can bring around synergy in the 4th phase 'doing'.

Bridges' Shift Model: Based On William Bridge's concept (appendix 4), individuals are quite awkward with change, which is obvious by the scenario at Toshiba Accounting Fraud The scenario can be seen as a typical program of life if is researched according to Bridge's concept where he explains that individuals go through 3 phases of change when they experience adjustment. 'End, shedding as well as Releasing', The Neutral Zone and 'The New Beginning' (Bridges, 2004). When people exist with modification, they get in phase one and so there may be emotions like sadness, unpredictability, stress, anger, fear, rejection and also disorientation.The circumstance at the marketing division of Toshiba Accounting Fraud is comparable so Lewis can obtain comfy with the concept that it is not remarkable behavior. In the second phase, there may be a demand to link the void between the new and old culture so Lewis may need to encounter this experience once Krasnow leaves. There may be reduced morale and reduced efficiency at this stage which ought to not be taken as an obstacle. It is during this stage that Lewis will have to provide guidance to the department so that they can find a sense of direction. It can be seen exactly how Krasnow has currently made this shift less complicated by making Lewis obtain associated with the division a year prior to his actual departure. As per Bridges' Model, stage 3 will bring about visibility to learning, High energy as well as commitment as people will certainly welcome the adjustment (Bridges, 2004).
Vrio Analysis
Maslow's Demand power structure: The OB problem related to insecurity at the workplace has been set off first of all by the modification in management and second of all by the reality that the merging will no more be started. Abraham Maslow in his Concept of 'Needs Hierarchy' (appendix 5) has goes over the relevance of 'security needs as being a lower level requirement of a human for activating motivation. As seen in the pyramid shared in appendix 3, we can see just how 'the need to feel safe and secure as well as out of danger' is at the second degree of needs. Prior to a worker can be made to develop psychologically, he requires to have his 'Physiological 'and also 'Security' needs fulfilled. This suggests that unless the employees are made to feel protected regarding their present work condition in Toshiba Accounting Fraud they might not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Toshiba Accounting Fraud Case Study

Effects of Analysis.

The OB analysis has actually considered numerous concepts to understand exactly how to cope with the current scenario handy. The adhering to three alternatives have been suggested to help Lewis manage the business challenges in the marketing department. Each of these alternatives has actually been proposed for reducing the change required to bring the advertising division in line with the requirements of the market as well as for making the cultural change that would certainly adhere to when the existing leader leaves.

Integration of advertising and marketing functions. Dividing Adverting as well as Manufacturing features. Assimilation of Marketing with Workflow.

Analysis of Alternatives.

Judith Shapiro that has earlier been interviewed by Lewis throughout the earlier merging days has expertise in business-to-business advertising and marketing along with company as well as retail advertising experience. Once Krasnow leaves, Lewis can employ Shapiro as an EVP for marketing to handle both advertising and marketing as well as advertising and marketing functions.

The benefit of this technique is that it will integrate both functions while lowering the requirement for working with an added resource for advertising. Along with this, Lewis would be heading the marketing department and also regardless her replacement would certainly be needed for the existing duty that she is executing. The negative aspect of this choice is that exterior hiring might bring about animosity from internal workers who may be looking at the placement of EVP after Lewis takes control of Krasnow's position.

Dividing Adverting as well as Production: Given the affordable stress and excellent quality job called for from the ad agency, it is advised that Lewis must permit the manufacturing system to be a separate function from the marketing device. Since a lot of advertising agencies had these 2 functions as separate devices, it makes even more sense to comply with the norm. Both features might be able to concentrate on their core triggers much more efficiently. The disadvantage of this approach would be that added costs would certainly have to be borne for establishing up different manufacturing functions. Along with this, a production head might need to be employed which might boost overheads for the organization.

Assimilation of Advertising with Operations: Because Lewis is currently taking treatment of the advertising and marketing and also operations divisions all at once; it makes feeling to incorporate the two functions because she has been efficiently taking care of both ends. The truth that Lewis has to adapt her monitoring style for the marketing division suggests that these two departments would certainly be culturally varied.


An assessment of the three choices indicates that integration of advertising and procedures would not be a practical relocation as a result of the large distinctions in between the two departments despite the fact that currently Lewis is handling both. While separation of the manufacturing feature may have been a favorable action for the advertising and marketing division, the fact that it would imply putting a third feature under Lewis's wing means this should be prevented as well. The integration of the advertising department is the best alternative in regards to getting the optimum arise from the department. An action plan for this alternative is talked about below.

Action Strategy.
Lewis will take control of the function of EVP Advertising and marketing after Krasnow leaves.

Marketing and advertising functions would be combined.

Judith Shapiro will be worked with to take Lewis's place as SVP of marketing and advertising.

Manufacturing function will certainly continue to be component of advertising under marketing feature.

Lewis will certainly divide herself from operations.

A democratic management design with staff member empowerment will certainly be made use of in marketing department.

Open up door plan and focus on cross departmental communication will certainly be focused on eliminating disharmony.

Backup plan.

If the integration does not exercise as planned, a backup plan would certainly follow which would divide the production function from the advertising function to lower the lots on the SVP of marketing and advertising. In case Judith Shapiro does not get hired, Lewis will be heading the marketing division without an SVP. Because case the manufacturing feature will most definitely be separated by putting it under an SVP production.