Triple Point Technology Case Study Help


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Triple Point Technology Case Study Help

Background and Facts

Triple Point Technology a workplace supplies retailer for little as well as average sized businesses has actually lately been associated with planning for a merger with its competitor Home Deport, which has actually impacted effectiveness degrees in departmentswith the elderly supervisor involved in lawful complications presented by the federal Trade Commission. With the Advertising Head putting forward the information of his separation from the company in one year, Jeannie Lewis, the current head of procedures has been asked to take the function in the near future. With obstacles in the type of a possible social change and also low staff member morale, the company is in need of a total reengineering effort at the marketing department.

Issue Declaration
Porter's 5 Forces Analysis
The possible cultural modification at the marketing department of Triple Point Technology is enhancing uncertainty in the workplace resulting in numerous challenges for the Jeannie Lewis who would certainly be replacing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a significant role in influencing calculated decisions given that Stapes Inc. needed to desert its strategies of merging with Office Deport after the Federal Profession Payment's intervention while doing so. Offered the truth that the store has an international visibility with branches in UK, UNITED STATES, Canada and also Germany, political consider each of these countries may have the ability to influence performance or calculated objectives. Federal Profession Compensation's antitrust match versus the merging occupied useful time of the organization's senior administration recommending that 'political' factors can have severe implications for a worldwide service.

Economic Factors: Financial factors such as the appearance of small companies in the global circumstance suggest that Triple Point Technology is growing in a setting where there is potential growth of companies. In addition to this, truth that shop consumers are mainly searching for office materials for home offices recommends that the marketplace has a rising fad of entrepreneurs and home companies.

Social factors: Social fads in the economic situation reveal that customers are seeking ease along with eye-catching prices. Market research shows how the consumer for Triple Point Technology does not have understanding about discovering solutions which can offer a combination of ease and affordable.

Technical factors: Technology plays an essential duty in Triple Point Technology's organisation approach particularly as the organization is piloting Technology centers which would offer technology sales and also support in the type of memory upgrades, outer setups. (Summary of INSECT in appendix 2).

OB Issues as well as Symptoms.

Numerous underlying Business Habits problems can be seen in Triple Point Technology's case as highlighted in this area.

Apprehensions concerning social change: There is uneasiness regarding a social change that would take place when Todd Krasnow leaves from his placement as the Exec Vice Head Of State of Marketing with a lot of the employee already showing discontent over this potential relocation. This predicted adjustment has produced stress in the office which has actually been coupled with the past stress of preparing the company for a prospective merger with House Deport.
Pest Analysis
Stressful Work Atmosphere for Newcomers: There is scarcity of employees that can match the difficult setting of a busy organization. Not just does this bring about difficulty in discovering the appropriate individuals, it places stress on new hires as can not stand up to the rate and also pressure that the organization expects them to birth.

Double Reporting Lines: Novices discover this organizational society difficult and also difficult to manage particularly as dotted line relationships are meant to be weak generally and also objective setting as well as performance examination is still done by the strong line supervisor. This implies that newcomers can lose clearness about their respective functions and also goals especially as populated line coverage does not maintain them in direct communication with the solid line managers.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor as opposed to Bridget Coles even though it had been guessed that the latter would take Krasnow's setting came as a strike to her morale. Lewis may have been capable as well as suitable for the work but the fact that Kransnow's departure would make Coles a direct report to Lewis might have been the reason for Coles' resignation from services.

Concern & Work Instability: Anxiety as well as insecurity can be identified as two major concerns that Lewis would be taking care of particularly as the merging has actually currently be terminated and 2 elderly execs of the marketing division would be leaving. The whole obligation of the department would be dropping on Lewis's shoulders that would certainly not simply supervise of brining concerning a social adjustment however would certainly also need to verify herself in her brand-new duty.

Incompatible Monitoring Design of Leader: Lewis's administration style and its conflict with the marketing department's role can also be viewed as an OB challenge specifically as she has been used to dealing with issues in the procedures department where employees are instructed to concentrate on procedures as well as obtain them right. The advertising and marketing department on the other hand can be viewed as a team of people that are utilized to being supported by Krasnow that concentrated a lot more on outcome than procedures.

Interdepartmental Disagreements: Interdepartmental differences between three departments, advertising and marketing, merchandizing and procedures respectively over the allotment of the advertising and marketing mix can be identified as one more OB issue. The marketing division does not share the exact same vision as the other two departments concerning the aloocation of the marketing mix twoards promotions and also advertsing, the merchandizing and also procedures divisions do not concur over the advertising and marketing mix allocation amongst one an additional either.

Fragmentation in Advertising Division: Fragmentation between the marketing and advertising departments can be determined as one more OB issue which might need further attention. The reality that the advertising and marketing sections in the advertising department are disconnected is stopping both divisions from acquiring from each other's experience and also know-how. Combination of marketing with retailing as well as procedures would certainly come to be more difficult if the advertising and marketing division itself is degenerated which can be another potential OB concern.

Triple Point Technology Analysis

Various theories have been utilized to explain the situations to obtain more clearness about the situation available.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, the majority of managers think that subordinates are passive and careless, have little aspiration as well as resist adjustment. The situation at Triple Point Technology is not completely adhering to Theory X, it can be seen that brand-new hires are finding this environment instead stressful which may ultimately lead to a greater inclination of the administration towards Concept X. Even while examining Lewis's management style, concept X might have been ideal in the operations department to some level but the Advertising division would certainly call for dependence on Theory Y in order to obtain the creativity as well as originality from the teams.

Tuckman's Teamwork Concept: As far as Lewis's problem regarding bringing harmony between the marketing and marketing division is concerned, this would at first lead to conflict as discussed by Bruce Tuckman in his 'Teamwork Concept'. By combining the advertising and also advertising and marketing department's job, there may be the same first separate which might lead to the second phase of 'storming' where the groups test one an additional.

Bridges' Shift Version: As per William Bridge's concept (appendix 4), people are quite uneasy with modification, which is evident by the scenario at Triple Point Technology The situation can be seen as a normal course of life if is researched based on Bridge's concept where he describes that people undergo three phases of transition when they experience change. 'Ending, shedding and also Releasing', The Neutral Area and also 'The New Beginning' (Bridges, 2004). When individuals exist with adjustment, they enter stage one therefore there may be feelings like unhappiness, unpredictability, stress, anger, fear, denial as well as disorientation.The scenario at the advertising division of Triple Point Technology is similar so Lewis can get comfortable with the suggestion that it is not phenomenal habits. In the second stage, there may be a requirement to connect the space between the new as well as old culture so Lewis may have to face this challenge as soon as Krasnow leaves. There may be reduced morale as well as reduced productivity at this stage which must not be taken as a trouble. It is during this stage that Lewis will certainly need to give assistance to the department so that they can locate an orientation. It can be seen exactly how Krasnow has actually currently made this transition simpler by making Lewis obtain associated with the division a year prior to his actual departure. Based on Bridges' Version, stage 3 will bring about visibility to knowing, High power as well as commitment as individuals will accept the adjustment (Bridges, 2004).
Vrio Analysis
Maslow's Demand hierarchy: The OB problem pertaining to insecurity at the office has been caused first of all by the modification in administration as well as second of all by the fact that the merging will no longer be initiated. Abraham Maslow in his Concept of 'Needs Power structure' (appendix 5) has discusses the importance of 'protection needs as being a reduced degree need of a human for activating motivation. As seen in the pyramid cooperated appendix 3, we can see how 'the need to feel safe as well as safe' goes to the second level of needs. Before an employee can be made to establish psychologically, he needs to have his 'Physical 'and also 'Safety and security' requires fulfilled. This shows that unless the employees are made to feel protected regarding their present work standing in Triple Point Technology they might not get to 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Triple Point Technology Case Study

Implication of Analysis.

The OB analysis has actually considered various concepts to recognize how to cope with the present situation available. The adhering to three alternatives have actually been suggested to assist Lewis manage the organizational difficulties in the marketing department. Each of these alternatives has actually been suggested for easing the change required to bring the advertising and marketing division according to the requirements of the marketplace and for making the cultural change that would comply with once the current leader leaves.

Combination of advertising and marketing features. Separating Adverting and Manufacturing functions. Assimilation of Advertising with Procedures.

Assessment of Alternatives.

Assimilation of Advertising And Marketing & Advertising And Marketing Functions: The internal advertising and marketing firm of Triple Point Technology is currently toughness for the organization in terms of conserving up on overheads associated with advertising and marketing as well as promo. Because no brand-new recruitment has actually been done after Bridget Cole's departure with the coverage line being straight appointed to Krasnow for the marketing function, this is a desirable possibility for incorporating the advertising and marketing functions. Judith Shapiro who has earlier been talked to by Lewis throughout the earlier merging days has expertise in business-to-business advertising and marketing together with company and also retail marketing experience. As soon as Krasnow leaves, Lewis can employ Shapiro as an EVP for advertising to handle both marketing and advertising features.

The advantage of this method is that it will certainly incorporate the two features while minimizing the demand for employing an additional source for advertising and marketing. Lewis would certainly be heading the advertising and marketing division and also in any kind of case her replacement would certainly be needed for the current function that she is doing. The drawback of this option is that exterior hiring may produce bitterness from inner personnel that might be looking at the placement of EVP after Lewis takes control of Krasnow's placement.

Separating Adverting and also Manufacturing: Provided the competitive pressures and high quality job called for from the advertising agency, it is recommended that Lewis needs to permit the production device to be a different function from the advertising system. Since many advertising agencies had these 2 features as different units, it makes even more feeling to adhere to the norm. Both features may be able to concentrate on their core activates more efficiently. The drawback of this technique would certainly be that additional prices would certainly have to be borne for setting up separate manufacturing features. A production head might have to be worked with which could increase expenses for the organization.

Integration of Advertising And Marketing with Workflows: Since Lewis is currently caring for the advertising and marketing as well as operations departments at the same time; it makes good sense to incorporate both features considering that she has actually been efficiently dealing with both ends. The reality that the two divisions already have major differences over appropriation of resources suggests that this integration may have the ability to produce consistency specifically as Lewis would be heading both ends.However there are different negative aspects of this step specifically as it would place way too much problem over Lewis's shoulders. The reality that Lewis has to adjust her management style for the marketing division suggests that these two departments would be culturally varied. Along with this, Lewis may not be able to use one kind of management design to both departments which might result in ineffectiveness in either among the two functions.


An evaluation of the three choices suggests that assimilation of advertising and marketing and also procedures would not be a viable action due to the large distinctions between the two divisions in spite of the reality that currently Lewis is taking care of both. While separation of the manufacturing feature may have been a favorable move for the advertising department, the reality that it would certainly suggest positioning a 3rd function under Lewis's wing means this must be avoided.

Activity Plan.
Lewis will certainly take control of the role of EVP Advertising after Krasnow leaves.

Marketing and advertising features would certainly be combined.

Judith Shapiro will certainly be employed to take Lewis's place as SVP of advertising and marketing.

Manufacturing function will certainly remain component of advertising and marketing under advertising feature.

Lewis will certainly separate herself from operations.

A democratic leadership design with employee empowerment will be used in marketing division.

Open up door plan as well as emphasis on cross departmental interaction will certainly be focused on eliminating disharmony.

Contingency plan.

If the integration does not work out as prepared, a backup plan would adhere to which would divide the production feature from the advertising and marketing feature to reduce the load on the SVP of advertising and marketing. In case Judith Shapiro does not obtain employed, Lewis will be heading the advertising and marketing division without an SVP. In that case the production feature will certainly be divided by putting it under an SVP production.