Windward Investment Management Case Study Solution


Home >> Harvard >> Windward Investment Management >>

Windward Investment Management Case Study Solution

Background and Facts

Windward Investment Management an office supplies seller for small as well as average sized organisations has lately been associated with preparing for a merging with its rival House Deport, which has actually impacted efficiency levels in departmentswith the senior supervisor associated with lawful issues presented by the federal Trade Payment. With the Marketing Head advancing the news of his separation from the firm in one year, Jeannie Lewis, the current head of operations has been asked to take the duty in the future. With obstacles in the kind of a potential cultural change as well as reduced employee spirits, the organization requires a total reengineering effort at the marketing division.

Issue Declaration
Porter's 5 Forces Analysis
The possible social adjustment at the marketing department of Windward Investment Management is enhancing unpredictability in the workplace leading to different obstacles for the Jeannie Lewis that would be changing the head of the division in one year. nalysis

PEST analysis

Political Factors: Political factors play a major function in impacting tactical choices since Stapes Inc. needed to abandon its strategies of combining with Office Deport after the Federal Trade Compensation's intervention at the same time. Given the reality that the shop has a global presence with branches in UK, UNITED STATES, Canada and also Germany, political consider each of these nations might be able to affect performance or strategic objectives. Federal Profession Compensation's antitrust fit against the merging occupied valuable time of the organization's elderly administration suggesting that 'political' factors can have significant implications for a global company.

Economic Factors: Economic factors such as the appearance of small companies in the worldwide situation recommend that Windward Investment Management is thriving in an atmosphere where there is potential growth of companies. In addition to this, fact that store consumers are mostly searching for office materials for home offices suggests that the market has a rising fad of entrepreneurs and also home businesses.

Social factors: Social patterns in the economic situation show that consumers are looking for benefit in addition to appealing prices. Market research shows how the client for Windward Investment Management lacks recognition concerning finding remedies which can offer a combination of convenience and inexpensive.

Technological factors: Technology plays an essential role in Windward Investment Management's service technique particularly as the company is piloting Technology centers which would certainly supply modern technology sales and support in the kind of memory upgrades, outer installations. (Summary of PEST in appendix 2).

OB Issues as well as Manifestations.

Numerous underlying Organizational Habits issues can be seen in Windward Investment Management's case as highlighted in this area.

Worries concerning cultural adjustment: There is uneasiness about a cultural modification that would take place when Todd Krasnow leaves from his setting as the Executive Vice Head Of State of Marketing with most of the employee already revealing discontent over this potential step. This anticipated adjustment has actually produced anxiety in the workplace which has been coupled with the past stress of preparing the firm for a prospective merging with Residence Deport.
Pest Analysis
Difficult Job Atmosphere for Newcomers: There is scarcity of employees that can match the difficult atmosphere of a busy organization. Not just does this result in problem in locating the appropriate people, it puts stress on brand-new hires as can not stand up to the pace and stress that the organization expects them to birth.

Double Coverage Lines: Newbies locate this business society difficult as well as difficult to handle specifically as dotted line partnerships are indicated to be weak as a whole as well as objective setting and performance analysis is still done by the strong line manager. This implies that beginners can shed clarity about their corresponding roles as well as purposes specifically as dotted line coverage does not keep them in direct interaction with the solid line managers.

Resentment From Cross Departmental Hiring: Krasnow's decision to make Lewis his follower rather than Bridget Coles even though it had actually been guessed that the latter would certainly take Krasnow's placement came as an impact to her spirits. Lewis might have been qualified as well as appropriate for the task however the truth that Kransnow's departure would make Coles a direct report to Lewis may have been the reason for Coles' resignation from services.

Fear & Work Instability: Concern as well as instability can be determined as 2 major issues that Lewis would certainly be taking care of specifically as the merging has actually now be cancelled and 2 senior execs of the marketing department would be leaving. The whole obligation of the division would certainly be dropping on Lewis's shoulders that would not just supervise of brining concerning a social adjustment yet would additionally need to show herself in her new role.

Incompatible Monitoring Style of Leader: Lewis's management design and its conflict with the marketing department's function can also be viewed as an OB obstacle particularly as she has actually been made use of to managing problems in the operations department where personnel are instructed to concentrate on processes and obtain them right. The marketing department on the other hand can be viewed as a group of individuals that are utilized to being supported by Krasnow who focused extra on result than procedures.

Interdepartmental Disputes: Interdepartmental differences between 3 divisions, advertising and marketing, merchandizing and also procedures respectively over the allotment of the marketing mix can be determined as one more OB issue. The marketing division does not share the very same vision as the other 2 departments pertaining to the aloocation of the advertising and marketing mix twoards promotions and advertsing, the merchandizing and also procedures divisions do not concur over the marketing mix allocation among one an additional either.

Disintegration in Advertising And Marketing Department: Disintegration between the advertising and marketing departments can be determined as an additional OB problem which might need additional focus. The fact that the advertising and marketing areas in the advertising department are disconnected is stopping both departments from acquiring from each various other's experience and proficiency. Assimilation of advertising and marketing with merchandising and also procedures would end up being more difficult if the advertising division itself is degenerated which can be one more prospective OB worry.

Windward Investment Management Analysis

Different concepts have actually been utilized to clarify the conditions to get further clearness concerning the circumstance available.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Concept X, most supervisors think that juniors are passive and also careless, have little passion and resist change. The circumstance at Windward Investment Management is not totally complying with Concept X, it can be seen that new hires are finding this setting instead demanding which may at some point lead to a higher inclination of the monitoring towards Theory X. Also while evaluating Lewis's monitoring style, theory X might have been appropriate in the operations department to some level however the Advertising department would certainly need dependence on Theory Y in order to get the imagination as well as originality from the teams.

Tuckman's Teamwork Theory: As much as Lewis's worry concerning bringing harmony between the advertising and also advertising and marketing division is worried, this would originally lead to contrast as talked about by Bruce Tuckman in his 'Teamwork Concept'. By integrating the advertising and marketing as well as advertising division's work, there may be the same initial detach which can lead to the 2nd stage of 'storming' where the teams challenge one an additional.

When people are offered with adjustment, they get in stage one and so there might be feelings like despair, unpredictability, disappointment, rage, worry, denial and also disorientation.The scenario at the advertising and marketing department of Windward Investment Management is similar so Lewis can obtain comfy with the concept that it is not phenomenal behavior. It is throughout this phase that Lewis will certainly have to offer assistance to the division so that they can find a sense of direction. It can be seen exactly how Krasnow has already made this change easier by making Lewis obtain involved in the division a year prior to his real separation.
Vrio Analysis
Abraham Maslow in his Theory of 'Requirements Hierarchy' (appendix 5) has discusses the importance of 'security needs as being a reduced level requirement of a human for activating motivation. As seen in the pyramid shared in appendix 3, we can see just how 'the need to really feel safe and secure as well as out of danger' is at the 2nd degree of requirements. Prior to a staff member can be made to create psychologically, he requires to have his 'Physiological 'and also 'Safety and security' requires satisfied.

SWOT Analysis for Windward Investment Management Case Study

Ramification of Analysis.

The OB analysis has actually looked at different concepts to recognize just how to handle the current situation at hand. The adhering to 3 choices have been suggested to aid Lewis take care of the business obstacles in the marketing division. Each of these options has been recommended for alleviating the transition required to bring the advertising department in line with the demands of the market and also for making the cultural change that would certainly follow once the current leader leaves.

Combination of marketing and advertising features. Separating Adverting and Production features. Integration of Advertising with Workflow.

Evaluation of Alternatives.

Assimilation of Advertising & Advertising And Marketing Functions: The internal advertising firm of Windward Investment Management is already toughness for the company in regards to conserving up on overheads connected to marketing as well as promotion. Since no brand-new employment has actually been done after Bridget Cole's departure with the coverage line being straight designated to Krasnow for the marketing function, this is a favorable opportunity for integrating the advertising and marketing functions. Judith Shapiro who has earlier been talked to by Lewis throughout the earlier merger days has know-how in business-to-business advertising along with company and retail advertising and marketing experience. As soon as Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising and marketing to handle both advertising and marketing functions.

The advantage of this technique is that it will certainly integrate both features while lowering the requirement for hiring an extra resource for marketing. Lewis would be heading the advertising and marketing division as well as in any type of case her replacement would certainly be required for the current role that she is executing. The negative aspect of this choice is that external hiring may produce bitterness from interior employees who may be eying the position of EVP after Lewis takes control of Krasnow's placement.

Dividing Adverting as well as Manufacturing: Given the affordable pressures and premium quality job called for from the ad agency, it is recommended that Lewis ought to enable the production system to be a separate function from the marketing unit. Since many ad agency had these two features as different systems, it makes more feeling to comply with the norm. Along with this, both features may have the ability to concentrate on their core turns on extra effectively. The disadvantage of this strategy would certainly be that extra prices would certainly have to be borne for setting up different manufacturing functions. In addition to this, a manufacturing head may have to be worked with which might enhance expenses for the company.

Assimilation of Advertising with Procedures: Since Lewis is currently dealing with the marketing and also procedures divisions simultaneously; it makes sense to integrate both features considering that she has actually been effectively looking after both ends. The reality that the two departments already have major differences over allotment of resources suggests that this combination might be able to bring about consistency specifically as Lewis would certainly be heading both ends.However there are numerous downsides of this action particularly as it would certainly place way too much worry over Lewis's shoulders. The truth that Lewis has to adjust her management design for the advertising and marketing department recommends that these two departments would be culturally diverse. Lewis may not be able to use one kind of management design to both divisions which could result in inefficiency in either one of the 2 features.


An examination of the 3 options indicates that combination of marketing and procedures would certainly not be a possible move due to the huge distinctions in between the 2 departments regardless of the reality that currently Lewis is handling both. While splitting up of the production feature might have been a favorable move for the advertising division, the reality that it would certainly imply putting a 3rd feature under Lewis's wing means this must be avoided.

Activity Plan.
Lewis will take control of the function of EVP Marketing after Krasnow leaves.

Marketing and advertising features would certainly be combined.

Judith Shapiro will certainly be hired to take Lewis's location as SVP of advertising and marketing.

Production feature will certainly continue to be component of advertising under advertising and marketing function.

Lewis will certainly divide herself from procedures.

An autonomous leadership style with staff member empowerment will certainly be used in advertising and marketing division.

Open door plan and also emphasis on cross departmental interaction will certainly be aimed at eliminating disharmony.

Contingency plan.

If the assimilation does not work out as prepared, a contingency strategy would certainly comply with which would divide the production function from the advertising feature to lower the load on the SVP of advertising and marketing. In case Judith Shapiro does not get hired, Lewis will be heading the advertising and marketing division without an SVP. In that case the manufacturing feature will most definitely be separated by putting it under an SVP manufacturing.