Logitech Learning From Customers To Design A New Product Case Study Solution


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Logitech Learning From Customers To Design A New Product Case Study Analysis

Background and Facts

Logitech Learning From Customers To Design A New Product a workplace products seller for little as well as moderate sized services has actually just recently been associated with preparing for a merging with its rival Residence Deport, which has actually impacted performance degrees in departmentswith the elderly manager associated with legal problems presented by the government Trade Compensation. With the Marketing Head advancing the news of his separation from the business in one year, Jeannie Lewis, the existing head of procedures has actually been asked to take the duty in the near future. With obstacles in the form of a prospective cultural modification as well as low staff member spirits, the organization requires a full reengineering effort at the advertising and marketing department.

Trouble Statement
Porter's 5 Forces Analysis
The prospective social adjustment at the advertising division of Logitech Learning From Customers To Design A New Product is increasing unpredictability in the working environment causing various difficulties for the Jeannie Lewis that would be changing the head of the department in one year. nalysis

PEST analysis

Political Factors: Political factors play a major duty in affecting calculated choices since Stapes Inc. had to desert its plans of merging with Workplace Deport after the Federal Trade Compensation's treatment in the process. Offered the truth that the store has a global visibility with branches in UK, UNITED STATES, Canada as well as Germany, political consider each of these nations might have the ability to impact performance or critical objectives. Federal Profession Payment's antitrust match against the merging occupied valuable time of the company's senior management recommending that 'political' factors can have significant effects for a global company.

Economic Factors: Financial factors such as the appearance of local business in the international situation recommend that Logitech Learning From Customers To Design A New Product is flourishing in a setting where there is potential growth of services. Reality that shop consumers are primarily looking for workplace materials for home offices suggests that the market has a climbing fad of business owners as well as house based businesses.

Social factors: Social trends in the economic situation reveal that clients are trying to find benefit in addition to appealing costs. Marketing research demonstrates how the consumer for Logitech Learning From Customers To Design A New Product lacks understanding concerning discovering options which can provide a combination of ease and also inexpensive.

Technical factors: Innovation plays an essential function in Logitech Learning From Customers To Design A New Product's company method particularly as the organization is piloting Innovation facilities which would offer innovation sales and also assistance in the kind of memory upgrades, peripheral installations. (Recap of BUG in appendix 2).

OB Issues and also Manifestations.

Several underlying Business Behavior issues can be seen in Logitech Learning From Customers To Design A New Product's case as highlighted in this area.

Uneasiness concerning social change: There is concern about a cultural adjustment that would certainly occur once Todd Krasnow leaves from his position as the Executive Vice Head Of State of Marketing with the majority of the team member already showing discontent over this prospective relocation. This expected change has actually developed tension in the workplace which has been coupled with the past anxiety of preparing the company for a possible merging with Home Deport.
Pest Analysis
Demanding Job Setting for Newcomers: There is scarcity of personnel that can match the difficult setting of a hectic organization. Not only does this lead to problem in locating the ideal individuals, it puts tension on new hires as can not withstand the pace and pressure that the organization anticipates them to birth.

Double Coverage Lines: Newbies locate this organizational society troublesome and hard to handle specifically as dotted line partnerships are indicated to be weaker as a whole as well as unbiased setup and efficiency evaluation is still done by the strong line supervisor. This suggests that novices could lose clearness about their particular duties and goals especially as dotted line coverage does not keep them in direct interaction with the solid line supervisors.

Bitterness From Cross Departmental Hiring: Krasnow's choice to make Lewis his successor rather than Bridget Coles even though it had been hypothesized that the last would take Krasnow's position came as a blow to her spirits. Lewis may have been capable and appropriate for the task however the truth that Kransnow's departure would make Coles a direct record to Lewis might have been the reason for Coles' resignation from solutions.

Worry & Work Instability: Worry and instability can be recognized as two significant problems that Lewis would be dealing with especially as the merging has actually now be terminated and two elderly execs of the marketing division would certainly be leaving. The entire obligation of the division would certainly be dropping on Lewis's shoulders who would certainly not just supervise of brining regarding a cultural change yet would likewise have to confirm herself in her brand-new function.

Incompatible Monitoring Style of Leader: Lewis's monitoring design as well as its conflict with the marketing department's role can also be seen as an OB difficulty particularly as she has been utilized to taking care of concerns in the operations department where employees are taught to concentrate on procedures and get them. The advertising division on the other hand can be viewed as a team of individuals who are utilized to being nurtured by Krasnow who focused extra on output than processes.

Interdepartmental Disagreements: Interdepartmental differences in between 3 divisions, advertising, merchandizing and operations specifically over the allowance of the marketing mix can be identified as an additional OB worry. The marketing department does not share the exact same vision as the other two divisions concerning the aloocation of the advertising and marketing mix twoards promos as well as advertsing, the merchandizing as well as procedures divisions do not concur over the marketing mix allotment among one an additional either.

Fragmentation in Advertising And Marketing Department: Fragmentation between the advertising and marketing departments can be determined as one more OB problem which can need additional attention. The reality that the marketing and advertising areas in the advertising and marketing department are disconnected is preventing both departments from gaining from each other's experience as well as know-how. Assimilation of marketing with retailing and procedures would certainly come to be harder if the marketing department itself is disintegrated which can be an additional potential OB concern.

Logitech Learning From Customers To Design A New Product Analysis

Various theories have actually been used to explain the conditions to obtain further clearness regarding the scenario handy.
Swot Analysis
McGregor's Concept X & Y: According to Douglas McGregor's Theory X, many managers believe that subordinates are passive and also lazy, have little passion and stand up to adjustment. The difficult variation of this theory stressed threat, tight controls, risks and also punishments. With time it creates reduced efficiency, subtle sabotage and also competition (Bargain, 2003). Although the situation at Logitech Learning From Customers To Design A New Product is not completely complying with Concept X, it can be seen that new hires are locating this environment rather stressful which may eventually bring about a greater disposition of the management in the direction of Concept X. Based on McGregor's advocated sight, which he called Theory Y, the vital job of the monitoring is to prepare organizational conditions to ensure that people can accomplish their own objectives best by directing their initiatives in the direction of business incentives. If people discover no satisfaction in their job, the administration would have little option however to rely on theory X as well as exterior control (Bargain, 2003). Even while analyzing Lewis's administration style, theory X may have been suitable in the procedures department to some extent yet the Advertising and marketing division would certainly require reliance on Theory Y in order to get the creative thinking and creativity from the groups.

Tuckman's Synergy Concept: As far as Lewis's concern about bringing harmony in between the advertising and marketing as well as marketing division is worried, this would at first lead to conflict as gone over by Bruce Tuckman in his 'Team effort Theory'. By integrating the advertising and marketing and marketing department's job, there may be the exact same preliminary separate which can lead to the second stage of 'storming' where the teams test one another.

When people are provided with modification, they go into stage one and so there may be emotions like despair, uncertainty, frustration, temper, worry, denial and also disorientation.The situation at the marketing department of Logitech Learning From Customers To Design A New Product is comparable so Lewis can obtain comfortable with the idea that it is not phenomenal habits. It is throughout this stage that Lewis will have to offer support to the division so that they can find a sense of direction. It can be seen how Krasnow has already made this transition simpler by making Lewis obtain included in the division a year prior to his actual departure.
Vrio Analysis
Maslow's Demand hierarchy: The OB issue pertaining to insecurity at the office has actually been activated first of all by the change in administration and secondly by the truth that the merger will no more be initiated. Abraham Maslow in his Concept of 'Needs Pecking order' (appendix 5) has talks about the value of 'security requires as being a reduced degree demand of a human for triggering inspiration. As seen in the pyramid cooperated appendix 3, we can see how 'the demand to feel secure as well as out of danger' goes to the second degree of demands. Before a worker can be made to establish mentally, he requires to have his 'Physiological 'as well as 'Security' needs satisfied. This shows that unless the employees are made to feel safe concerning their existing employment standing in Logitech Learning From Customers To Design A New Product they may not reach 'Self-Fulfillment'. (King, 2009).

SWOT Analysis for Logitech Learning From Customers To Design A New Product Case Study

Effects of Analysis.

The OB analysis has checked out numerous theories to understand how to deal with the existing circumstance available. The adhering to three choices have been suggested to help Lewis deal with the business challenges in the marketing department. Each of these alternatives has been suggested for relieving the transition required to bring the marketing department according to the demands of the marketplace and also for making the social change that would certainly adhere to when the existing leader leaves.

Integration of marketing and advertising features. Dividing Adverting and Manufacturing features. Integration of Marketing with Workflow.

Analysis of Alternatives.

Judith Shapiro who has earlier been interviewed by Lewis during the earlier merging days has expertise in business-to-business advertising and marketing along with company and also retail advertising experience. Once Krasnow leaves, Lewis can work with Shapiro as an EVP for advertising to handle both advertising and marketing and marketing functions.

The benefit of this method is that it will certainly incorporate the two features while reducing the requirement for employing an added source for marketing. Along with this, Lewis would certainly be heading the marketing division and also regardless her replacement would certainly be required for the present role that she is carrying out. The negative aspect of this alternative is that outside hiring might bring about resentment from interior workers that may be considering the placement of EVP after Lewis takes over Krasnow's position.

Separating Adverting and also Production: Provided the affordable stress and also excellent quality job called for from the ad agency, it is advised that Lewis must permit the manufacturing system to be a separate feature from the advertising and marketing system. Because a lot of advertising agencies had these 2 features as separate units, it makes more sense to comply with the standard. Both functions may be able to concentrate on their core activates much more effectively. The negative aspect of this strategy would certainly be that extra expenses would have to be birthed for setting up different manufacturing features. Along with this, a manufacturing head may need to be worked with which can raise overheads for the company.

Assimilation of Marketing with Procedures: Because Lewis is currently caring for the advertising as well as operations divisions concurrently; it makes sense to incorporate both functions because she has been effectively dealing with both ends. The truth that both departments already have major distinctions over appropriation of resources recommends that this integration may be able to bring about harmony especially as Lewis would be heading both ends.However there are different negative aspects of this step especially as it would certainly put too much concern over Lewis's shoulders. The fact that Lewis has to adjust her administration style for the advertising division suggests that these two divisions would certainly be culturally diverse. In addition to this, Lewis might not be able to apply one kind of management style to both divisions which could lead to ineffectiveness in either one of the two functions.


An examination of the 3 choices suggests that assimilation of marketing and also operations would not be a viable action due to the vast differences between the two divisions despite the fact that currently Lewis is handling both. While separation of the manufacturing feature might have been a beneficial step for the marketing department, the fact that it would certainly imply placing a third function under Lewis's wing implies this must be avoided. The integration of the marketing department is the most effective choice in terms of obtaining the optimal results from the department. An activity prepare for this option is discussed below.

Action Plan.
Lewis will take control of the function of EVP Advertising after Krasnow leaves.

Advertising and Marketing features would certainly be combined.

Judith Shapiro will certainly be employed to take Lewis's location as SVP of marketing and advertising.

Manufacturing function will certainly continue to be component of marketing under advertising function.

Lewis will divide herself from procedures.

A democratic management design with employee empowerment will certainly be utilized in advertising and marketing division.

Open door policy and emphasis on cross department interaction will be aimed at eliminating disharmony.

Backup strategy.

If the integration does not exercise as planned, a backup strategy would certainly comply with which would certainly divide the manufacturing function from the advertising and marketing feature to decrease the load on the SVP of advertising and marketing. In case Judith Shapiro does not get worked with, Lewis will certainly be heading the advertising and marketing division without an SVP. Because case the manufacturing feature will definitely be separated by placing it under an SVP production.